Table of Contents
Go to Calendars → Notifications
Use this section to create automated email notifications sent to customers and admins for key booking actions.
Automated notifications can be sent when:
– A new booking is received.
– A booking is canceled.
Creating Notifications
To create an email notification, you can:
– Start from scratch to build your email layout manually, or
– Use a template to get pre-filled, structured email templates, saving time and ensuring best practices.
We recommend starting with templates to speed up your workflow.
To use a template:
- Go to Notifications → Add Notification.
- Add a title and select a form.
- Go to the Template selector.
- Choose the notification type (e.g., “Booking Received,” “Booking Canceled”).
- Click ‘Publish’.
The system will pre-fill the email with relevant structure and tags and you can continue editing your template.
Email Template Tags
Dynamic tags allow your emails to automatically include booking and customer details. Tags will be replaced with real data when the email is sent.
Special Tag: {reservations}
Since a booking can include multiple reservations (items, timeslots, or dates), you must wrap your reservation-related content inside {reservations} … {reservations} tags.
Within this block, you can use:
{variation_name} – Rental item name
{reservation_date} – Date of reservation
{reservation_price} – Price of the reservation
{variation_fields} – Information from custom fields added to that specific rental
Form Tags
In the Form section of your notification editor, you will find dynamic tags automatically generated from fields in your Common Fields form section.
This makes it easy to include customer data collected during booking in your emails.
To improve clarity and readability of your notification tags, you can update the HTML names for your form fields in the form editing menu:
This will give you more user-friendly tag names in the Notifications menu for better organization.
All notifications you create are attached to specific forms. You can view and manage these notifications by navigating to: Forms → (Select your form) → Notifications.
