Manage bookings

Add and edit bookings

Go to the Booking menu to see all your bookings. If you want to manually add new reservations, click on the “Add new” button.

Add new booking in Appointment Booking.

Click “Edit” to edit individual bookings.

Here is what you can update in a booking:
Edit Booking

  • Booking status (pending, cancelled, or confirmed)


  • Booking details (total price and personal customer details)
  • Add a manual payment
  • Add or remove services/appointments
  • reservation edits

  • Change the appointment time and date
  • chnage booking date

  • Change the number of people for the appointment.
  • Edit customer details and add booking notes / read booking notes left by your clients.
  • customer info

Here are rules applied when you add bookings manually as a website admin:

  • You can edit past dates. The minimum past date you can choose depends on the first booking ever made on your site. If this is a new booking, you can choose dates up to the first day of the current month.
  • The “Allow multibooking” option is taken into account for bookings with more than one service (even if this option is disabled in the plugin settings at the moment of editing the booking).
  • The reservation price can be automatically updated to the current one if the reservation was not paid yet or if the paid price is lower than the new one. In case of underpayment, customers can pay the required balance but recording refunds is not possible via the plugin’s system.

Export bookings to CSV

To generate a bookings report in a CSV file, you need to use filters: the date range – and optionally others, including an employee, service, and location (they are displayed if there is more than one of them added via the plugin).

So, if you need to export a report only for the filtered data, make sure to follow these steps 1) Apply filters, 2) Click ‘Filter’, 3) Click ‘Export’. If you don’t click ‘Filter’ before clicking ‘Export’, ALL existing bookings will be exported to CSV. The dates selected in the calendar filters correspond to the dates of the scheduled appointments.

How to filter bookings.

If there are multiple services scheduled under a single reservation, all of them will be included in the export file as long as at least one of the selected services (in the ‘Service’ filter) for export is part of the booking:

Multibooking export file CSV.

You can also filter bookings by statuses first:

export bookings with statuses.

Note: the calendar filter uses the date format set on your browser.

Data exported in the CSV file

  • Booking ID
  • Booking status
  • Customer name
  • Customer email
  • Customer phone
  • Customer notes
  • Service
  • Location
  • Employee name
  • Date
  • Time
  • Number of clients
  • Service price
  • Service subtotal
  • Coupon code
  • Coupon discount
  • Total Price
  • Total Paid
  • Payments

In the CSV report, one row equals one appointment. If multiple ones were booked in one reservation, each will be placed into a separate row but with a shared ID.

CSV file example Appointment Booking.

You can view and edit your reports using Microsoft Excel, Google Sheets, or any other software that supports CSV files. You can use the ‘Filter’ option to see the needed appointments on the screen, without downloading the CSV export.

View appointments in the calendar

Since Appointment Booking version 1.8.0, you can also view and manage all bookings in the individual Calendar menu (you must be on at least WordPress 5.0 to access the calendar).

Navigate to Appointments > Calendar to view past, current and future bookings.
appointment booking calendar

You can apply multiple filters at the same time, that is multiselect works for all filters. Those can be applied to booking statuses, employees, locations and services.

services listing

For date filtering, you have day, week, and month views. For example, here is a day view:

day view appointment booking

To see details of each booking, for example, client name, phone, status or service booked, just click on the needed booking in a calendar and it will pop up reservation’s details.

Remember that one reservation can contain several services since one person can book different services during one checkout.

reservation details popup

You can also see all bookings in a timetable view that shows the recent bookings in chronological order.
timetable view appointment booking calendar

The Administrator and Appointment Manager user roles have the default privilege to access all tools of the calendar view for bookings. (See user roles and capabilities for Appointment Booking.)

The Appointment Employee user role, which is assigned to individual service providers, can see the calendar as well but only their assigned bookings; they can’t access booking details of other employees. They are also not able to hit the “View Booking” button in the pop-up.