Get the best WordPress extended support for your website!
We are always here for you to answer all of your questions related to plugins, addons and themes by MotoPress. We do care about the docs and knowledge base for our products, but when you need extra help and custom tweaks, the Extended support was created just for that purpose.
Note: If you purchase the Pro version of any MotoPress product, you get priority support and updates by default. However, if you want to go beyond priority support of the Premium products and need extra help, the Extended Support will help you deal with more complex issues.
What do you get with WordPress support services by MotoPress?
- Priority support for FREE MotoPress plugins and themes (Pro products come with priority support by default).
- Minor customization of the MotoPress products (style and layout customization).
- Import of the sample data.
- Help with fixing minor bugs of third-party assets built into MotoPress products.
- Priority support for Premium themes in 1 year after the purchase (i.e., a theme license provides lifetime updates and 1 year of support, so you can extend support for one more year with this service).
Keep in mind! The following actions are not included into this WordPress maintenance service:
- Product customization or design services that aim at extending the product beyond the original features and functionality given in the product description.
- Installation service.
- Hosting services.
MotoPress products are provided with full support for one year from the purchase date. During this time our support team is expected to be available for providing support services every 5 weekdays during 1 year. Response time can vary as it depends on the volume of current inquiries and a kind of an issue.
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