Extended Support

When you need personal extra help with the MotoPress products, we’ve got you covered. This Extended Support service is ready to help you with the custom website configurations, style tweaks and import of the demo data.

9 reviews

26 comments

This service is provided by MotoPress.

Features
Reviews 9
Comments 26

Features
Reviews 9
Comments 26

Pricing

Get the best WordPress extended support for your website!

We are always here for you to answer all of your questions related to plugins, addons and themes by MotoPress. We do care about the docs and knowledge base for our products, but when you need extra help and custom tweaks, the Extended support was created just for that purpose.

If you purchase the Pro version of any MotoPress product, you get basic support and updates by default. However, if you want to go beyond basic support of the Premium products and need extra help, the Extended Support will help you deal with more complex issues.

What do you get with WordPress support services by MotoPress?

Priority support for Premium products.
Basic support for FREE MotoPress plugins and themes (Pro products come with basic support by default).
Minor customization of the MotoPress products (style and layout customization).
Import of the sample data.
Help with fixing minor bugs of third-party assets built into MotoPress products.

The following actions are not included into this service:

Product customization or design services that aim at extending the product beyond the original features and functionality given in the product description.
Installation service.
Hosting services.

The service is valid for one website. We work on the service only during business days (public holidays and weekends are non-working ones). Response time can vary as it depends on the volume of current inquiries and a kind of an issue.

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Reviews

Average rating: 5 out of 5 stars

9 reviews

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1 star

Support on Booking System

By Pat Dyer on December 5, 2018 at 2:12 pm

Great service from John Davis. Identified the issue and fixed within 24hrs.

Thanks again Pat

Support on Hotel Booking Software

By Nancy Cavanaugh on January 12, 2019 at 5:31 pm

Astonishing support during the setup process. I found three traits that made this an outstanding experience: 1) timely updates on what was happening; 2) explanations that included the “whys” of what they were doing; and 3) fast turnaround times. Since I’m not a programmer, I really appreciate understandable explanations. These people don’t hide in a back room writing code; they really work with their customers to facilitate a great product. To me, these are the three key ingredients to making this plug-in successful for customers who must use it as an important part of their online businesses. Thank you!

Customer Service is on another level!!

By ROB RICHES on January 17, 2019 at 4:26 pm

I wish there was a higher rating to give, as 5/5 doesn’t seem to do this team justice. I had found a plug in for my website that allows for a calendar schedule, and when I had several questions about some customization, it was their support team who worked with me to develop exactly what I had in mind. They were also extremely supportive, knowledgeable, and quick to respond – always.

I can honestly say that the support team at Motopress are one of THE VERY BEST support teams that I’ve ever been in contact with.

Their product is also very good, as it delivered exactly the concept I had when I was first looking at the calendar/scheduling options.

Amazing Support!

By Adam Parker on October 6, 2019 at 1:53 am

This is the best support I have ever had. I worked directly with John, who was prompt, helpful, and provided a ton of assistance in regards to the Motopress theme (aquentro) that I had purchased. The Motopress team made the website build out process seamless, and I can’t recommend the Extended Support Package enough! thanks for all your help!

CSS support

By Jan Wedin on January 9, 2020 at 4:12 pm

I can recommend the extended service. We needed assistans with CSS for the booking form- MotoPress delivered what we needed and we are very happy.

Very good and quick support

By [email protected] on April 7, 2020 at 3:37 pm

it is a pleasure to work with the Motopress support theme. Motopress theme and plugins are very easy to work with and when I get stuck I am being helped quickly, friendly and in a professional way.

Great work guys!

Superb support - 150% worth the money !!

By Kok Wai Lai on April 7, 2020 at 10:33 pm

Highly recommended to this service if any customisation needed on your theme. Quick and detail respond to address all my request. Way to go and keep up the good work.

Thanks for Andre Flores and Moto Press Support Team

By Michael ABD Malek on October 6, 2020 at 7:29 am

Thanks for Andre Flores , he is very helpful and always answering in good short time , i do appreciate his help . Thanks
Michael

Thanks Andre for the great support

By Helder Vieira on February 1, 2021 at 12:43 pm

Andre has been always very helpful and always has the right solution for any issue, no doubt the best support I have ever had, and I do appreciate it. Thanks ever so much.

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26 Replies to “Extended Support”

Tremendly Tremendly says:
June 17, 2021 at 9:53 am
I like the Extended Support. The response time from the support is much faster.
Reply
1. Andre Flores says:
  June 18, 2021 at 12:06 am
  Thank you for your feedback, it is much appreciated!
  Reply
Sean Butterworth says:
May 27, 2021 at 12:59 am
I would like to customize the checkout page with a 3 column (left to right) layout:
1st column with coupon code fields and price breakdown;
2nd column with booking details; and
3rd column with customer information form
Will Extended Support cover this?
Reply
1. J. Davis says:
  May 28, 2021 at 12:45 am
  Hi Sean, yes we can do this job for Extended Support, and thanks for purchasing it, by the way.
  Reply

Get the best WordPress extended support for your website!

Reviews

26 Replies to “Extended Support”

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