Get the best WordPress extended support for your website!
We are always here for you to answer all of your questions related to plugins, addons and themes by MotoPress. We do care about the docs and knowledge base for our products, but when you need extra help and custom tweaks, the Extended support was created just for that purpose.
If you purchase the Pro version of any MotoPress product, you get basic support and updates by default. However, if you want to go beyond basic support of the Premium products and need extra help, the Extended Support will help you deal with more complex issues.
What do you get with WordPress support services by MotoPress?
- Priority support for Premium products.
- Basic support for FREE MotoPress plugins and themes (Pro products come with basic support by default).
- Minor customization of the MotoPress products (style and layout customization).
- Import of the sample data.
- Help with fixing minor bugs of third-party assets built into MotoPress products.
The following actions are not included into this service:
- Product customization or design services that aim at extending the product beyond the original features and functionality given in the product description.
- Installation service.
- Hosting services.
The service is valid for one website. We work on the service only during business days (public holidays and weekends are non-working ones). Response time can vary as it depends on the volume of current inquiries and a kind of an issue.
More services for you:
I just purchased the extended support minutes ago. How to I receive that extended support? I have an open ticket I need help with. Do I need to do anything to let you know that ticket is what I need help with? Do I submit my support request somewhere different? Please advise and thanks for the help. The support so far without the extended support has been great. I purchased the extended because what I need help with is beyond something simple. Thanks in advance for your help! – Perry
Hi Perry, thanks for the purchase and accept apologies for the delay caused by the weekend. Though we have reviewed your request with the highest priority and already sent a reply with a solution. Please check it and feel free to reply back to us if you have any additional questions.
hi , I purchase hotel booking plugin and villago theme couple of weeks back . i have an issue to display gallery images for the properties when i set a gallery for each property then images don’t show on preview but when i remove gallery then only featured image display perfectly on preview of site but its must to have a gallery for properties, could you please suggest me on this matter ill be so grateful of you .
Hi Stav,
Thanks for your question. The issue with slider galleries is caused by the lazy load option that was enabled in WordPress by default. We have fixed this issue in the recent update of the Hotel Booking plugin. Our developers are working to update the plugin in our rental themes though it requires time. So you may disable galleries and show featured images as a temporary solution or purchase a Hotel Booking plugin license to get updates not depending on theme updates.
I bought membership and the hotel booking plugin is not accepting woocommerce payment plugin as the Default Gateway payment getaway
Hi, Could you please contact our support team describing the question in more detail? Thanks
I’m confused on how this works. I just bought the extended support because I need your attention on an urgent matter but I see no way to use it. I just sent you a regular ticket. Is that how it works?
Hi Jason,
You can learn what is included in this service by reading the description part of this page. You may use Extended Support either to get support if you use our free or expired license or to get some light style customization or get priority support to your request in our ticket system.
We bought the Lifetime MotoPress License. Is Extended Support included?
Hi Garrett,
Thank you for joining MotoPress Club. The Extended Support is a service and services are not included into Membership subscription. Though we do our best to offer priority support for members. Could you specify the purpose you need the Extended Support for?
Can you help me about how to seting menu cart, please?
I have installed it but I don’t know how to activate it and when I click on the shopping cart icon but don’t display the page and notice the page could not be fount.
Hi,
Yes, you may purchase extended support to get assistance with menu cart set up.
What type of support would you provide for MP hotel booking that include external calendars and one accommodation type (small cottage) that allows one booking at a time? The sync calendar is not syncing to external calendars.
Hi Glory,
Hotel Booking plugin and each external platform or OTA imports the bookings from external sources. So it looks like your external platform is not importing bookings from our site. Make sure you added a link from your site to your external platform to import bookings from your site.
The links are added into the external calendars. I’ve doubled checked this. But it is still not showing up on Airbnb. Someone booked for September last week on WordPress and it is still not showing up on airbnb.
And no emails are being sent to customer or admin when booking is made.
Hi,
Please, submit a support ticket here for assistance.
I need help on Villagio with Hotel Booking… What kind of support can I get?
Hi James,
If you need our assistance for the products, we can advise with them under the regular support policy.
If the support involves customizations, you may need the extended support. We would need to discuss the customizations beforehand. You can submit a ticket to our technical support team and describe your case in more detail here.
I purchased Hoteller with Motopress in it. I need a way to import homes & rates rather than entering them 1 by 1. We will have about 80 homes with all different rates.
Would this service help me with this?
Hello,
Extended Offer can be used to edit layouts of our templates. However the theme you mentioned was designed by other developer/theme provider so we recommend to contact him for assistance. Thanks
Will they help with setting up accomodations, rates, fees, etc. for vacation rental site?
Hi Lisa,
This offer suggests more priority assistance for our products. You can order it to get assistance for free products (themes or plugins) or for style and layout customization.