Extended Support

If you need more advanced help with plugins or themes, Extended Support service will come in handy.

    We are here for you to answer all your questions related to plugins, addons and themes by MotoPress that you cannot find the answer to in a product documentation and forums. If you’re having additional requirements related to customization and would like us to help with them, you can buy the Extended Support.

    Please bear in mind that the fastest way to get MotoPress priority support and updates is to purchase the Pro version of the product. However, if you want to go beyond priority support of Premium products and need our assistance with anything stated below, consider purchasing the Extended Support.

    What’s included into a paid support

    • Priority support for FREE MotoPress plugins and themes (Pro products come with support by default);
    • Minor adjusting of MotoPress products to your website (style and layout customization);
    • Import sample data;
    • Help with fixing minor bugs of third party assets built into MotoPress products;
    • Priority support for Premium themes after 1 year since the purchase (i.e. a theme license provides lifetime updates and 1 year of support, so you can extend support for one more year with this service).

    What’s not included into a paid support

      • Product customization or design services that aim to extend the product beyond the original features and functionality given in the product description;
      • Installation service;
      • Hosting services.

    Support Period

    MotoPress products are provided with a full support for 1 year from the purchase date. During this time our support team is expected to be available for providing support services each 5 weekdays during 1 year. Response time can vary as it depends on the volume of current inquiries and a kind of issue.

    Reviews

    We only started collecting reviews from March, 2018.

    Average rating: 5 out of 5 stars
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  • Support on Booking System

    Great service from John Davis. Identified the issue and fixed within 24hrs.

    Thanks again Pat

  • Support on Hotel Booking Software

    Astonishing support during the setup process. I found three traits that made this an outstanding experience: 1) timely updates on what was happening; 2) explanations that included the “whys” of what they were doing; and 3) fast turnaround times. Since I’m not a programmer, I really appreciate understandable explanations. These people don’t hide in a back room writing code; they really work with their customers to facilitate a great product. To me, these are the three key ingredients to making this plug-in successful for customers who must use it as an important part of their online businesses. Thank you!

  • Customer Service is on another level!!

    I wish there was a higher rating to give, as 5/5 doesn’t seem to do this team justice. I had found a plug in for my website that allows for a calendar schedule, and when I had several questions about some customization, it was their support team who worked with me to develop exactly what I had in mind. They were also extremely supportive, knowledgeable, and quick to respond – always.

    I can honestly say that the support team at Motopress are one of THE VERY BEST support teams that I’ve ever been in contact with.

    Their product is also very good, as it delivered exactly the concept I had when I was first looking at the calendar/scheduling options.

  • Amazing Support!

    This is the best support I have ever had. I worked directly with John, who was prompt, helpful, and provided a ton of assistance in regards to the Motopress theme (aquentro) that I had purchased. The Motopress team made the website build out process seamless, and I can’t recommend the Extended Support Package enough! thanks for all your help!

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    12 Replies to “Extended Support

    1. Can you help me about how to seting menu cart, please?
      I have installed it but I don’t know how to activate it and when I click on the shopping cart icon but don’t display the page and notice the page could not be fount.

    2. What type of support would you provide for MP hotel booking that include external calendars and one accommodation type (small cottage) that allows one booking at a time? The sync calendar is not syncing to external calendars.

      1. Hi Glory,
        Hotel Booking plugin and each external platform or OTA imports the bookings from external sources. So it looks like your external platform is not importing bookings from our site. Make sure you added a link from your site to your external platform to import bookings from your site.

        1. The links are added into the external calendars. I’ve doubled checked this. But it is still not showing up on Airbnb. Someone booked for September last week on WordPress and it is still not showing up on airbnb.

          And no emails are being sent to customer or admin when booking is made.

      1. Hi James,
        If you need our assistance for the products, we can advise with them under the regular support policy.
        If the support involves customizations, you may need the extended support. We would need to discuss the customizations beforehand. You can submit a ticket to our technical support team and describe your case in more detail here.

    3. I purchased Hoteller with Motopress in it. I need a way to import homes & rates rather than entering them 1 by 1. We will have about 80 homes with all different rates.
      Would this service help me with this?

      1. Hello,
        Extended Offer can be used to edit layouts of our templates. However the theme you mentioned was designed by other developer/theme provider so we recommend to contact him for assistance. Thanks

      1. Hi Lisa,
        This offer suggests more priority assistance for our products. You can order it to get assistance for free products (themes or plugins) or for style and layout customization.

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