We are here for you to answer all your questions related to plugins, addons and themes by MotoPress that you cannot find the answer to in a product documentation and forums. If you’re having additional requirements related to customization and would like us to help with them, you can buy the Extended Support.
Please bear in mind that the fastest way to get MotoPress priority support and updates is to purchase the Pro version of the product. However, if you want to go beyond priority support of Premium products and need our assistance with anything stated below, consider purchasing the Extended Support.
What’s included into a paid support
- Priority support for FREE MotoPress plugins and themes (Pro products come with support by default);
- Minor adjusting of MotoPress products to your website (style and layout customization);
- Import sample data;
- Help with fixing minor bugs of third party assets built into MotoPress products;
- Priority support for Premium themes after 1 year since the purchase (i.e. a theme license provides lifetime updates and 1 year of support, so you can extend support for one more year with this service).
What’s not included into a paid support
- Product customization or design services that aim to extend the product beyond the original features and functionality given in the product description;
- Installation service;
- Hosting services.
Support Period
MotoPress products are provided with a full support for 1 year from the purchase date. During this time our support team is expected to be available for providing support services each 5 weekdays during 1 year. Response time can vary as it depends on the volume of current inquiries and a kind of issue.
Support on Booking System 
Support on Hotel Booking Software 
Customer Service is on another level!! 
What type of support would you provide for MP hotel booking that include external calendars and one accommodation type (small cottage) that allows one booking at a time? The sync calendar is not syncing to external calendars.
Hi Glory,
Hotel Booking plugin and each external platform or OTA imports the bookings from external sources. So it looks like your external platform is not importing bookings from our site. Make sure you added a link from your site to your external platform to import bookings from your site.
The links are added into the external calendars. I’ve doubled checked this. But it is still not showing up on Airbnb. Someone booked for September last week on WordPress and it is still not showing up on airbnb.
And no emails are being sent to customer or admin when booking is made.
Hi,
Please, submit a support ticket here for assistance.
I need help on Villagio with Hotel Booking… What kind of support can I get?
Hi James,
If you need our assistance for the products, we can advise with them under the regular support policy.
If the support involves customizations, you may need the extended support. We would need to discuss the customizations beforehand. You can submit a ticket to our technical support team and describe your case in more detail here.
I purchased Hoteller with Motopress in it. I need a way to import homes & rates rather than entering them 1 by 1. We will have about 80 homes with all different rates.
Would this service help me with this?
Hello,
Extended Offer can be used to edit layouts of our templates. However the theme you mentioned was designed by other developer/theme provider so we recommend to contact him for assistance. Thanks
Will they help with setting up accomodations, rates, fees, etc. for vacation rental site?
Hi Lisa,
This offer suggests more priority assistance for our products. You can order it to get assistance for free products (themes or plugins) or for style and layout customization.