We will be happy to consider a refund within the first 30 days of your purchase in case you have not downloaded the purchased item or the item does not work as described. Before a refund will be given, you must allow us to assist and help solve any problem you have by opening a support ticket. No refunds will be given after 30 days from the initial purchase.
If a product you purchased corresponds to its description and provides the features and functions stated therein, no refunds will be granted in the following cases:
- you simply decided not to use the product after you purchased it;
- you bought the product accidentally;
- the product didn’t meet your pre-purchase expectations;
- you changed your mind and don’t want or need to use the product anymore;
- your skills are insufficient for the usage of the product;
- the product was deleted or became no longer supported before you could download it. (Please, make sure you always download the products right after purchase.)
Refunds on MotoPress Membership
Due to the nature of digital intangible products and services and possibilities of fraud and dishonest tactics, we also reserve the right to refuse refunds on MotoPress Membership. Please, ask questions regarding our products and services before the purchase to ensure they will meet your requirements. Refund requests may take up to 3 days to process.
Any MotoPress subscription plan allows you to access purchased products and services for as long as those products or services are available. By purchasing any MotoPress product or service, including a MotoPress Club “lifetime” membership plan, you acknowledge and agree that the MotoPress products and services could change or terminate in the future and that no refunds or credits for subscription charges or other fees or payments will be provided to you.
Frequently Asked Questions
How does it work?
What is the refund period?
When am I eligible to get 100% back?
Are there any cases when no refund is possible?