A guest is driving to your property and can’t find the entrance or parking lot. Someone checking in later needs the door code again. These are small questions, but when they arrive through email, WhatsApp, or phone calls all day long, they become a large part of running a property. That’s where hotel guest text messaging earns its place.
In this guide, we’ll look at how hotels use messaging before and during a stay, which trends are worth watching, and what to consider before adding another tool to your booking stack!
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