Extended Support

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When you need personal extra help with the MotoPress products, we’ve got you covered. This Extended Support service is ready to help you with the custom website configurations, style tweaks and import of the demo data.

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This service is provided by MotoPress.
    extended support

    Get the Best WordPress Extended Support for Your Website!

    We are always here for you to answer all of your questions related to plugins, addons, and themes by MotoPress. We do care about the docs and knowledge base for our products, but when you need extra help and custom tweaks, the Extended support was created just for that purpose.

    If you purchase the Pro version of any MotoPress product, you get basic support and updates by default. However, if you want to go beyond the basic support of the Premium products and need extra help, Extended Support will help you deal with more complex issues.

    What do you get with WordPress support services by MotoPress?

    • Priority support for Premium products.
    • Basic support for FREE MotoPress plugins and themes (Pro products come with basic support by default).
    • Minor customization of the MotoPress products (style and layout customization).
    • Import of the sample data.
    • Help with fixing minor bugs of third-party assets built into MotoPress products.

    The following actions are not included in this service:

    • Product customization or design services that aim at extending the product beyond the original features and functionality given in the product description.
    • Installation service.
    • Hosting services.

    The service is valid for one website. We work on the service only during business days (public holidays and weekends are non-working ones). Response time can vary as it depends on the volume of current inquiries and a kind of an issue.

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    Average rating: 5 out of 5 stars
    12 reviews
    5 stars
    4 stars
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    1 star
    Patient, friendly and competent support 5/ 5stars

    i would like to explicitly praise john for his patient way of answering my questions. You can be proud of your support!
    Greetings Norbert from Austria

    Hotel Booking WooCommerce Integration 5/ 5stars

    Super fast support. Clear explanation. Excellent – well done team!

    Extended Support 5/ 5stars

    Great service!

    Thanks Andre for the great support 5/ 5stars

    Andre has been always very helpful and always has the right solution for any issue, no doubt the best support I have ever had, and I do appreciate it. Thanks ever so much.

    Thanks for Andre Flores and Moto Press Support Team 5/ 5stars

    Thanks for Andre Flores , he is very helpful and always answering in good short time , i do appreciate his help . Thanks

    Superb support - 150% worth the money !! 5/ 5stars

    Highly recommended to this service if any customisation needed on your theme. Quick and detail respond to address all my request. Way to go and keep up the good work.

    Very good and quick support 5/ 5stars

    it is a pleasure to work with the Motopress support theme. Motopress theme and plugins are very easy to work with and when I get stuck I am being helped quickly, friendly and in a professional way.

    Great work guys!

    CSS support 5/ 5stars

    I can recommend the extended service. We needed assistans with CSS for the booking form- MotoPress delivered what we needed and we are very happy.

    Amazing Support! 5/ 5stars

    This is the best support I have ever had. I worked directly with John, who was prompt, helpful, and provided a ton of assistance in regards to the Motopress theme (aquentro) that I had purchased. The Motopress team made the website build out process seamless, and I can’t recommend the Extended Support Package enough! thanks for all your help!

    Customer Service is on another level!! 5/ 5stars

    I wish there was a higher rating to give, as 5/5 doesn’t seem to do this team justice. I had found a plug in for my website that allows for a calendar schedule, and when I had several questions about some customization, it was their support team who worked with me to develop exactly what I had in mind. They were also extremely supportive, knowledgeable, and quick to respond – always.

    I can honestly say that the support team at Motopress are one of THE VERY BEST support teams that I’ve ever been in contact with.

    Their product is also very good, as it delivered exactly the concept I had when I was first looking at the calendar/scheduling options.

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    37 Replies to “Extended Support

    1. Hi Motopress Family! With the Extended Service plugin how does this work. Is it a one-time thing or is extended service for a year? Also what type of help/support is provided? And lastly what is the response times for normal support vs extended support?

      Right now I am trying to customize the accommodation pages but am not sure how to do it. This plugin would be great if it would help provide faster and more in depth support.

      1. Hi Esther,
        You may use this service either for 1 year of premium support for regular questions or for one-time layout/style customization. As for the priority support so the response time should be up to 24 hours as usually it may take more time to review your case and send a reply under the regular support policy. Feel free to contact us to discuss your questions and decide on how to use this service.

    2. Hola buenos dias, si compro soporte extendido, me ayudara con lo siguiente:

      Configuración de páginas del sistema (resultados de búsqueda, reserva confirmada, pago) Este es el 1er beneficio que viene incluido en la lista del paquete basico de reserva, he tratado de explicar que necesito ayuda o soporte para configurar estas paginas, pero al parecer no entienden lo que necesito
      un servicio de soporte mas eficiente y rapido, porque hasta ahora no he tenido eso
      podra ser soporte en español y via telefonica?

      1. Hi Carlos,
        I’m sorry but I’m still waiting for a reply from you to help you configure payment gateways. Please check your inbox and provide Stripe API keys and PayPal email address to finish the configuration.

    3. Hello! Appreciate the work done to make the hotel booking plugin. Has been intuitive and well-documented thus far. I’m looking to configure the availability calendar on accommodations pages to go Sunday through Saturday instead of Monday through Sunday but cannot find a way to do that. I’ve already purchased to premium hotel plugin. Is this possible and if so is it something that can be done with my existing purchase? If not, can it be accomplished with extended support? Please email @ [email protected].

      1. Hi Brandon,
        Thank you so much for your feedback about the MotoPress Hotel booking plugin. The first day of the week can be configured at Dashboard > Settings > General.

    4. Hello team,
      A couple of things to be changed in my Booklium theme, can this service will be the perfect one for those??? I have added my requirements below:

      1. I need to change the hotel gallery images to responsive Slider with a thumbnail like wooCommerce product gallery (http://flexslider.woothemes.com/thumbnail-controlnav.html)
      2. If I have added a rule of Min stay 7 nights, and a visitor will select a lesser night than the rule. Then a notification/alert should show-“(RULE – (Like: min stay is 7 nights, please contact to [email protected] for lesser stay))”
      3.additional service want to add As WooCommerce product upsells On check out page. So, that additional service will have other parameters as well. Like: We want to provide Car rental services, Now there should have two option- Airport pickup/Drop, After selecting the option, should ask how many people. then the price will show and calculate to the billing section.

      1. Hi, Thank you for your request. This service can be used for light layout/style customization.
        1. Do you mean you wish to replace the gallery at the top of each accommodation type page with the one you shared?
        2. By default the guest can not pick the check-out date earlier than 7 nights stay if you have added a proper booking rule. Unfortunately, there is no possibility to add this modification by terms of this service.
        3. There is no possibility to add woocommerce product upsell option by terms of this service. You may try to add a separate Service either for Airport pickup and for a drop under Hotel Booking plugin selecting Guest Choice periodicity.

    5. I would like to customize the checkout page with a 3 column (left to right) layout:
      1st column with coupon code fields and price breakdown;
      2nd column with booking details; and
      3rd column with customer information form

      Will Extended Support cover this?

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