I was submit a ticket to your technical support but still no reply for technical issue. Please check that and give me reply soon. I need emergency solution for my new functionality. I want to include category in search availability form than get results from that category. So please give me solution.
Thank you for your question. You may use Attributes instead of categories to be able to select a proper term in a search from and filter search. You may learn how to add attributes watching this video tutorial https://youtu.be/w1vKA5gqhAQ Subscribe to our YouTube channel to get notification about new videos.
Hello,
When I list a single accommodation, the “book” button send the customer to the search form, then to search results where he has to choose an accommodation again which is odd…
Is it possible to do like in airbnb or bookings:
single accommodation –> registration form with the calendar displayed –> checkout page if the dates match with availability, error message if they don’t.
Thank you
1. the sync calendar does not work/sync with Airbnb. We have a date booked via the site for September 13-15, but it is not showing as booked in Airbnb
2. no email confirmation being sent after confirmed booking, not to customer or to admin
3. booking plugin is allowing multiple bookings per accommodations/dates. We only have one accommodation type (1 small cottage), so I don’t understand why it is allowing multiple bookings/searched to return availability for dates already booked.
Hi,
When you create accommodation types within our plugin, the plugin automatically creates individual pages for them where the Book button is displayed by default.
Is it possible to set different rate for services?
For eg: I have a service called extra bed;
We charge 1000 on off season and 2000 on seasons for extra bed service.
Can we do this with the plugin now?
Hi,
Hotel Booking plugin is rather flexible and can be used for different types of rental. Could you clarify what you mean under all the plans you mentioned so we could get your idea properly? Thanks
These plans add addition meals Plan to the room rate.
room rate: 7300/-
MP-Meals Plan
for eg: for continental plan 7300+3500 MP
For Modified American Plan 7300+ 3660 MP
For American Plan 7300+ 3860 MP.
So the user has to select any of these plans from the checkout.
Hi,
Thank you for your explanation. You may add this as separate rates for the same accommodation type. It is possible to add unlimited amount of rates for the same accommodation type using the same seasons but applying different price and even adding description to explain the difference if it is needed. Thus the guest would be able to select a needed rate on the checkout page.
Thank for your response.
Yes, we can add multiple rates. But on the price break down we want to show the prices split. for eg:
Room rent: 7300
Tax: 500
Meals (BF+ Lunch+Dinner):3599
Tax: 200
When we adding rates we can add only the total amount or the room rent only.
Hi,
Then you may add meals a services. It will be displayed separately in the price breakdown and services can be taxed separately, too.
Hi @Stacy Lind,
The price of meals is different for each room types. So we can’t add it as service.
@Stacy Lind,
Sorry for the above reply. We can add the meals plans as a service. But services are not mandatory. For us, the meals plans are mandatory for each room type.
Hi Prayas,
Thank you for your question. You may get certain room by indicating its id within [mphb_room] shortcode. You can learn all available shortcodes at Dashboard > Accommodation > Shortcodes. Also there are available blocks of Hotel Booking if you use new editor at WordPress 5.
What I want is a way to let my customers report issues in a room and I want such rooms (rooms with issues) to be highlighted when I go to check the rooms page in the admin section. Please is this available? I need this to make a decision.
Hi,
There is no special option for the case you have described. However you may try using WordPress native comment sections and enable full moderation to be able to view draft comment assigned to each property.
Hi. If like to know if the yearly subscription is required for the Plugin to keep working because it isn’t very clear at checkout, not even in the cart; or if it’s optional only for updates and support.
Can I keep it working with only the first purchase indefinitely?
Hi Victor,
The active license is required for plugin updates and technical support. License expiration does not affect plugin/theme functionality. You may renew the license when you need updates or support
Hi Chris,
Currently there is no ready made solution for such integration however we have this in out to-do list. You may try to make your integration if you have particular coding skills though. Thank you for your feedback.
Hello, I’m thinking of buying the Hotel Booking plugin for a client. But I’m not sure if the plugin offers the following functionality: if a user asks for an availability (e.g. 2 adults from 26/01/2019 for 2 nights) and there are no more rooms free, then the system starts searching for the next availability. So there should be an answer like: no, we don’t have a room available on this date, but we have a room available on 2/2/2019 for 2 nights. And then the possibility to reserve for that new period.
Hi, Thank you for your question. At the moment there is not option that shows the nearest available date if all rooms are booked. You may place availability calendars of the rooms for your visitors to see the dates when certain room is available.
Hello James, make sure you have season with dates that are going on the dates you check an availability for, rates with such season and there no booking rule added that may block off the stay-in period or check in, etc.
Hi, I don’t recieve customer or admin emails for confirmation when making reservation, I have the payment set to confirmation email, and in Accomodation settings, I have the admin’s email set both in “Admin Email list” and in Email Settings, I see the booking in the administration panel, but no emails, any suggestions or help?
Hi Memo,
Make sure Mail Function is enabled and configured properly on your server as it is responsible for message delivery. You can contact your hosting provider to get assistance with your server configurations. Or we would recommend to set up SMTP on your WordPress for better and secure email delivery.
We are currently selling with euro. But banks also want local currency to appear. I want to add the second currency. Is it possible to show the local currency after selecting the room or at the payment section?
Hello,
Unfortunately there is no option to use multi-currency within Hotel Booking plugin. We’ll keep your suggestion in mind and probably will provide some solution later with further updates. Thanks.
Hello,
We do not provide technical assistance her in the comments. Please post your question on forum or submit a request to our support team providing plugin purchase details.
Buen dia:
Estoy probando el Plugin de hotel booking , Estoy utilizando como editor Gytember, cuando agrego el tipo de alojamiento, solo me da la opción de editor clásico y otro plugin que tengo como editor , me puedo apoyar en como utilizar gutember, para añadir alojamientos. saludos
Hello Octavio,
Thank you for your question however I’m not sure i got the question correctly. Could you clarify what other editor you use and what you can not edit using it?
Hi Lars,
We have update demo sites however it is still possible to rent out beds using our hotel booking plugin. You will need to add beds as accommodation types to rent them out.
Hi,
Can the plugin be configured so that bookings are not accepted automatically? e.g. when the user places a booking, the user must wait to find out if the booking is approved, this is to allow the administrator time to refuse if it has already been booked through a telephone call or email.
Hi,
Yes, it is possible to accept only booking requests for the admin to review and approve/decline. For this you would need to set the confirmation mode to By Admin Manually in Accommodation > Settings. Note that with this confirmation mode it is possible to accept a booking, but not possible to request an online payment through our plugin.
Hello Stacy, kinda old post but i have a question indirectly related to this, it is possible to set some accomodations to be aproved by admin but not all of them? Also how can an user pay for it online? i see the option to create a payment on the bookings but I.E i use woocommerce gateways for my country i dont get that option available on there, only “Woocommerce Gateway” and i see a transaction ID input but it has nothing to do with it, how can i make the clients pay?
Hi Antonio,
Thank you for your question. It is not possible to select different confirmation methods for certain property. However you may place third party contact forms on pages of properties where you wish to review each booking manually.
As for payment gateways so you should enable confirmation mode ‘upon payment’ at settings of Hotel Booking plugin and configure required payment gateways.
I am setting up the hotel booking plug in, but the availability for all my accommodations cuts out at 12/31/2018. All of the dates after 12/31/2018 have a dash through them. I can’t seem to figure out why.
Hi Jeff,
Thank you for your question. Make sure there is a season for 2019 and Rate with this season applied. Do not hesitate to email our support team to help you check your bookings settings.
Hi Lori,
Thank you for your question. There are quite a lot of actions and filters available in Hotel Booking plugin however we have not formed a complete list describing each one. Could you email our support team clarifying what you’d like to adjust and they will point in right direction. Thank you for understanding.
Hi Andrew,
If you use Hotel Booking WooCommerce Payments addon to integrate payment gateways please make sure you’ve updated both plugins as since latest update the info added on booking page is transferred to checkout page that prevented from double filling the fields.
Let me know if you need assistance with this or email us directly.
Say there are three base seasons – low at $50/nt, medium at $75/nt, high at $100/nt. But within those seasons there are blocks of days with higher rates (high season weekday is $100, but high season weekend is $125).
Should each be a seperate season, or will a the high season weekend supercede the high season weekday?
Hi Ed,
You would need to create low, medium and high seasons with week days and additionally weekend seasons selecting just days of the weekend. Then you would be able to add season prices to single rate dragging theme on the top of each other to define a priority. Or add season prices to different rates instead. Feel free to email us so we’ll be able to check your plugin settings amount of accommodation types and assist you.
hello,
i use the shortcode [mphb_availability id=”xxx”] to check the availability of the accommodation type with post-id “xxx”. But the search result shows also accommodation types with other post-ids. I need a search result for a specific accommodation type. Any solution for this?
Thanks and kind regards.
Hi Uwe,
You can enable Skip Search results option under Dashboard>Settings and it will check availability of certain accommodation type without going to search results page. Let us know if it is helpful.
I have purchased and implemented the hotel booking plugin, and I have several users (“Editors”) who should use it, but the menu Reservation doesn’t show entirely, so how to make it appear entirely for Editors? It is very important that they can use it.
Hi Marina,
Thank you for your question. You can try using third party plugins for creating custom user roles to provide access for needed dashboard sections. Also do not hesitate to email our support team as you have purchased a plugin.
Hello! Is there a way to display the availability calendar only, perhaps with a very short description, but not much detail, and the Book button on a single page?
Hi Matt,
At the moment you can hide certain information at single accommodation page with code. however we’ll also keep your request in mind and maybe will add some solution to control the layout of accommodation type page at back-end. Thank you
Good morning, I need information about the possibility of double use of the accommodations. What I want to know is if for the same room there is the possibility of selecting 1 person, 2 people, 3 people
Hi Pere,
It is possible to create as many rates as you need for each accommodation, e.g. 1 person rate/ 2 people rate/ 3 people rate and the customers will be able to choose the one that they need on the check out page.
Hello, I just entered
into settings> rates and I created 1 person rate and 2 people rate
for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?
Unfortunately, I could not find any ticket from you in our system. Could you specify the number of the ticket that you created?
Make sure that the 1 person and 2 people rates have different prices, are tied to the same accommodation and the same season. If you search for the dates within this season, you will be able to choose a rate on the check out page. You can also contact our support team through the ticket system providing access to your dashboard and we will check the settings for you.
Good morning, three days
ago I answered a comment to my ticket about the possibility of putting
two prices for the same room as it was occupied by 1 or 2 people and I
did not receive an answer.
My replia was the following:
Hello, I just entered
I have 1 person rate and 2 people rate
for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?
Could you please enlist a documentation process for adding a custom payment gateway.
This would ease up a lot of time for your core-development team, as including each payment gateway in the core would not make sense. Further with a right set of documentation, plugin buyers can create their own gateways via coding with reference to such a guide, expanding the use-case market for the core plugin.
Hi Vachan,
Thank you for your question however it is not possible to add a universal guide that will match all payment gateways. There is individual API for each gateway and this causes difficulties and adding a single guide for all of them. We’ll keep this request in mind to provide some solution for this. Thank you.
Bonjour
Avez vous un support pour installer le en langue française s’il vous plait ou video pour pouvoir faire l’installaton du hotel booking plugin
https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
Merci beaucoup de votre aide precieuse
Bien Cordialement
Hello Sebastien,
Unfortunately there is not available documentation in French language. You may find video tutorials in the playlist below:
I was submit a ticket to your technical support but still no reply for technical issue. Please check that and give me reply soon. I need emergency solution for my new functionality. I want to include category in search availability form than get results from that category. So please give me solution.
Thank you for your question. You may use Attributes instead of categories to be able to select a proper term in a search from and filter search. You may learn how to add attributes watching this video tutorial https://youtu.be/w1vKA5gqhAQ Subscribe to our YouTube channel to get notification about new videos.
Hello,
When I list a single accommodation, the “book” button send the customer to the search form, then to search results where he has to choose an accommodation again which is odd…
Is it possible to do like in airbnb or bookings:
single accommodation –> registration form with the calendar displayed –> checkout page if the dates match with availability, error message if they don’t.
Thank you
Hi,
Enable the option Skip Search Results in Accommodation > Settings.
Hi,
I am having major issues with the plugin:
1. the sync calendar does not work/sync with Airbnb. We have a date booked via the site for September 13-15, but it is not showing as booked in Airbnb
2. no email confirmation being sent after confirmed booking, not to customer or to admin
3. booking plugin is allowing multiple bookings per accommodations/dates. We only have one accommodation type (1 small cottage), so I don’t understand why it is allowing multiple bookings/searched to return availability for dates already booked.
Hi,
We do not provide support in the comments. Please, submit a ticket to our technical support team for assistance.
Can we add book button in single room type page?
Hi,
When you create accommodation types within our plugin, the plugin automatically creates individual pages for them where the Book button is displayed by default.
Is it possible to set different rate for services?
For eg: I have a service called extra bed;
We charge 1000 on off season and 2000 on seasons for extra bed service.
Can we do this with the plugin now?
Hi,
It is possible to add different service rates as separate services and apply needed service manually when the proper season starts running.
Can we add book button in single room type page?
Hi ,
Can we manage different plans like Continental Plan, Modified American Plan and American Plan for room rates?
Hi,
Hotel Booking plugin is rather flexible and can be used for different types of rental. Could you clarify what you mean under all the plans you mentioned so we could get your idea properly? Thanks
Hi,
These plans add addition meals Plan to the room rate.
room rate: 7300/-
MP-Meals Plan
for eg: for continental plan 7300+3500 MP
For Modified American Plan 7300+ 3660 MP
For American Plan 7300+ 3860 MP.
So the user has to select any of these plans from the checkout.
Hi,
Thank you for your explanation. You may add this as separate rates for the same accommodation type. It is possible to add unlimited amount of rates for the same accommodation type using the same seasons but applying different price and even adding description to explain the difference if it is needed. Thus the guest would be able to select a needed rate on the checkout page.
Thank for your response.
Yes, we can add multiple rates. But on the price break down we want to show the prices split. for eg:
Room rent: 7300
Tax: 500
Meals (BF+ Lunch+Dinner):3599
Tax: 200
When we adding rates we can add only the total amount or the room rent only.
Hi,
Then you may add meals a services. It will be displayed separately in the price breakdown and services can be taxed separately, too.
Hi @Stacy Lind,
The price of meals is different for each room types. So we can’t add it as service.
@Stacy Lind,
Sorry for the above reply. We can add the meals plans as a service. But services are not mandatory. For us, the meals plans are mandatory for each room type.
I want to get room based on attribute using id .
It is possible ?
Hi Prayas,
Thank you for your question. You may get certain room by indicating its id within [mphb_room] shortcode. You can learn all available shortcodes at Dashboard > Accommodation > Shortcodes. Also there are available blocks of Hotel Booking if you use new editor at WordPress 5.
How i can active payement … I have done test payement but in the reservation details or reservation page can’t see payement methode …
ANy idea ?
Hi,
Make sure that you enabled the confirmation mode Upon Payment in Accommodation > Settings.
What I want is a way to let my customers report issues in a room and I want such rooms (rooms with issues) to be highlighted when I go to check the rooms page in the admin section. Please is this available? I need this to make a decision.
Hi,
There is no special option for the case you have described. However you may try using WordPress native comment sections and enable full moderation to be able to view draft comment assigned to each property.
Hi. If like to know if the yearly subscription is required for the Plugin to keep working because it isn’t very clear at checkout, not even in the cart; or if it’s optional only for updates and support.
Can I keep it working with only the first purchase indefinitely?
Hi Victor,
The active license is required for plugin updates and technical support. License expiration does not affect plugin/theme functionality. You may renew the license when you need updates or support
Hi,
Is there a way to integrate this with a membership plugin? ie. Each member can manage their own room listings?
cheers!
Hi Chris,
Currently there is no ready made solution for such integration however we have this in out to-do list. You may try to make your integration if you have particular coding skills though. Thank you for your feedback.
Hello, I’m thinking of buying the Hotel Booking plugin for a client. But I’m not sure if the plugin offers the following functionality: if a user asks for an availability (e.g. 2 adults from 26/01/2019 for 2 nights) and there are no more rooms free, then the system starts searching for the next availability. So there should be an answer like: no, we don’t have a room available on this date, but we have a room available on 2/2/2019 for 2 nights. And then the possibility to reserve for that new period.
Hi, Thank you for your question. At the moment there is not option that shows the nearest available date if all rooms are booked. You may place availability calendars of the rooms for your visitors to see the dates when certain room is available.
How do I block off dates on my calendar?
Hello James, make sure you have season with dates that are going on the dates you check an availability for, rates with such season and there no booking rule added that may block off the stay-in period or check in, etc.
How do you block dates? As in make sure they are not available???
Hi,
Dates are blocked automatically whenever someone submits a booking or when you block off dates in Bookings > Booking Rules.
Hi, I don’t recieve customer or admin emails for confirmation when making reservation, I have the payment set to confirmation email, and in Accomodation settings, I have the admin’s email set both in “Admin Email list” and in Email Settings, I see the booking in the administration panel, but no emails, any suggestions or help?
Hi Memo,
Make sure Mail Function is enabled and configured properly on your server as it is responsible for message delivery. You can contact your hosting provider to get assistance with your server configurations. Or we would recommend to set up SMTP on your WordPress for better and secure email delivery.
Hello there,
We are currently selling with euro. But banks also want local currency to appear. I want to add the second currency. Is it possible to show the local currency after selecting the room or at the payment section?
Hello,
Unfortunately there is no option to use multi-currency within Hotel Booking plugin. We’ll keep your suggestion in mind and probably will provide some solution later with further updates. Thanks.
Hi. I want to show the title on the rooms page before the slider of images. how to do that. Please help.
Hello,
We do not provide technical assistance her in the comments. Please post your question on forum or submit a request to our support team providing plugin purchase details.
Buen dia:
Estoy probando el Plugin de hotel booking , Estoy utilizando como editor Gytember, cuando agrego el tipo de alojamiento, solo me da la opción de editor clásico y otro plugin que tengo como editor , me puedo apoyar en como utilizar gutember, para añadir alojamientos. saludos
Hello Octavio,
Thank you for your question however I’m not sure i got the question correctly. Could you clarify what other editor you use and what you can not edit using it?
Hi,
Does the plugin supports bed booking of dormitory? We have two dormitory rooms, each room has four bunk bed.
Yes, this plugin can be used for any property type even beds. You can see the demo we created for hostel type Demo #6
There is no demon #6, i have the same quistion
Hi Lars,
We have update demo sites however it is still possible to rent out beds using our hotel booking plugin. You will need to add beds as accommodation types to rent them out.
Hi,
Can the plugin be configured so that bookings are not accepted automatically? e.g. when the user places a booking, the user must wait to find out if the booking is approved, this is to allow the administrator time to refuse if it has already been booked through a telephone call or email.
Hi,
Yes, it is possible to accept only booking requests for the admin to review and approve/decline. For this you would need to set the confirmation mode to By Admin Manually in Accommodation > Settings. Note that with this confirmation mode it is possible to accept a booking, but not possible to request an online payment through our plugin.
Hello Stacy, kinda old post but i have a question indirectly related to this, it is possible to set some accomodations to be aproved by admin but not all of them? Also how can an user pay for it online? i see the option to create a payment on the bookings but I.E i use woocommerce gateways for my country i dont get that option available on there, only “Woocommerce Gateway” and i see a transaction ID input but it has nothing to do with it, how can i make the clients pay?
Hi Antonio,
Thank you for your question. It is not possible to select different confirmation methods for certain property. However you may place third party contact forms on pages of properties where you wish to review each booking manually.
As for payment gateways so you should enable confirmation mode ‘upon payment’ at settings of Hotel Booking plugin and configure required payment gateways.
I am setting up the hotel booking plug in, but the availability for all my accommodations cuts out at 12/31/2018. All of the dates after 12/31/2018 have a dash through them. I can’t seem to figure out why.
Hi Jeff,
Thank you for your question. Make sure there is a season for 2019 and Rate with this season applied. Do not hesitate to email our support team to help you check your bookings settings.
That did it! Thank you!
Hello, can someone please tell me where I can find the list of hooks spoken about in the documentation? I’m unable to locate them. Thanks!
Hi Lori,
Thank you for your question. There are quite a lot of actions and filters available in Hotel Booking plugin however we have not formed a complete list describing each one. Could you email our support team clarifying what you’d like to adjust and they will point in right direction. Thank you for understanding.
Hi, the plugin collect info twice.. once at reservation and once at check out.. can we remove one of these steps? Urgent..
Hi Andrew,
If you use Hotel Booking WooCommerce Payments addon to integrate payment gateways please make sure you’ve updated both plugins as since latest update the info added on booking page is transferred to checkout page that prevented from double filling the fields.
Let me know if you need assistance with this or email us directly.
I’m having a brain freeze with seasons –
Say there are three base seasons – low at $50/nt, medium at $75/nt, high at $100/nt. But within those seasons there are blocks of days with higher rates (high season weekday is $100, but high season weekend is $125).
Should each be a seperate season, or will a the high season weekend supercede the high season weekday?
Hi Ed,
You would need to create low, medium and high seasons with week days and additionally weekend seasons selecting just days of the weekend. Then you would be able to add season prices to single rate dragging theme on the top of each other to define a priority. Or add season prices to different rates instead. Feel free to email us so we’ll be able to check your plugin settings amount of accommodation types and assist you.
hello,
i use the shortcode [mphb_availability id=”xxx”] to check the availability of the accommodation type with post-id “xxx”. But the search result shows also accommodation types with other post-ids. I need a search result for a specific accommodation type. Any solution for this?
Thanks and kind regards.
Hi Uwe,
You can enable Skip Search results option under Dashboard>Settings and it will check availability of certain accommodation type without going to search results page. Let us know if it is helpful.
Hello !
I have purchased and implemented the hotel booking plugin, and I have several users (“Editors”) who should use it, but the menu Reservation doesn’t show entirely, so how to make it appear entirely for Editors? It is very important that they can use it.
Thank you
Marina
Hi Marina,
Thank you for your question. You can try using third party plugins for creating custom user roles to provide access for needed dashboard sections. Also do not hesitate to email our support team as you have purchased a plugin.
Hello! Is there a way to display the availability calendar only, perhaps with a very short description, but not much detail, and the Book button on a single page?
Hi Matt,
At the moment you can hide certain information at single accommodation page with code. however we’ll also keep your request in mind and maybe will add some solution to control the layout of accommodation type page at back-end. Thank you
Good morning, I need information about the possibility of double use of the accommodations. What I want to know is if for the same room there is the possibility of selecting 1 person, 2 people, 3 people
Thanks in advance
Hi Pere,
It is possible to create as many rates as you need for each accommodation, e.g. 1 person rate/ 2 people rate/ 3 people rate and the customers will be able to choose the one that they need on the check out page.
Hello, I just entered
into settings> rates and I created 1 person rate and 2 people rate
for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?
Thank you
Hi Pere,
Unfortunately, I could not find any ticket from you in our system. Could you specify the number of the ticket that you created?
Make sure that the 1 person and 2 people rates have different prices, are tied to the same accommodation and the same season. If you search for the dates within this season, you will be able to choose a rate on the check out page. You can also contact our support team through the ticket system providing access to your dashboard and we will check the settings for you.
How can I enter through the ticket system?
You can do it as soon as you create a ticket here – https://motopress.zendesk.com/hc/en-us
Good morning, three days
ago I answered a comment to my ticket about the possibility of putting
two prices for the same room as it was occupied by 1 or 2 people and I
did not receive an answer.
My replia was the following:
Hello, I just entered
I have 1 person rate and 2 people rate
for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?
Could you please enlist a documentation process for adding a custom payment gateway.
This would ease up a lot of time for your core-development team, as including each payment gateway in the core would not make sense. Further with a right set of documentation, plugin buyers can create their own gateways via coding with reference to such a guide, expanding the use-case market for the core plugin.
Hi Vachan,
Thank you for your question however it is not possible to add a universal guide that will match all payment gateways. There is individual API for each gateway and this causes difficulties and adding a single guide for all of them. We’ll keep this request in mind to provide some solution for this. Thank you.