36 Replies to “Hotel Booking”

  1. Hi, I don’t recieve customer or admin emails for confirmation when making reservation, I have the payment set to confirmation email, and in Accomodation settings, I have the admin’s email set both in “Admin Email list” and in Email Settings, I see the booking in the administration panel, but no emails, any suggestions or help?

    1. Hi Memo,
      Make sure Mail Function is enabled and configured properly on your server as it is responsible for message delivery. You can contact your hosting provider to get assistance with your server configurations. Or we would recommend to set up SMTP on your WordPress for better and secure email delivery.

  2. Hello there,

    We are currently selling with euro. But banks also want local currency to appear. I want to add the second currency. Is it possible to show the local currency after selecting the room or at the payment section?

    1. Hello,
      Unfortunately there is no option to use multi-currency within Hotel Booking plugin. We’ll keep your suggestion in mind and probably will provide some solution later with further updates. Thanks.

  3. Buen dia:
    Estoy probando el Plugin de hotel booking , Estoy utilizando como editor Gytember, cuando agrego el tipo de alojamiento, solo me da la opción de editor clásico y otro plugin que tengo como editor , me puedo apoyar en como utilizar gutember, para añadir alojamientos. saludos

    1. Hello Octavio,
      Thank you for your question however I’m not sure i got the question correctly. Could you clarify what other editor you use and what you can not edit using it?

  4. Hi,
    Can the plugin be configured so that bookings are not accepted automatically? e.g. when the user places a booking, the user must wait to find out if the booking is approved, this is to allow the administrator time to refuse if it has already been booked through a telephone call or email.

    1. Hi,
      Yes, it is possible to accept only booking requests for the admin to review and approve/decline. For this you would need to set the confirmation mode to By Admin Manually in Accommodation > Settings. Note that with this confirmation mode it is possible to accept a booking, but not possible to request an online payment through our plugin.

  5. I am setting up the hotel booking plug in, but the availability for all my accommodations cuts out at 12/31/2018. All of the dates after 12/31/2018 have a dash through them. I can’t seem to figure out why.

    1. Hi Jeff,
      Thank you for your question. Make sure there is a season for 2019 and Rate with this season applied. Do not hesitate to email our support team to help you check your bookings settings.

  6. Hello, can someone please tell me where I can find the list of hooks spoken about in the documentation? I’m unable to locate them. Thanks!

    1. Hi Lori,
      Thank you for your question. There are quite a lot of actions and filters available in Hotel Booking plugin however we have not formed a complete list describing each one. Could you email our support team clarifying what you’d like to adjust and they will point in right direction. Thank you for understanding.

    1. Hi Andrew,
      If you use Hotel Booking WooCommerce Payments addon to integrate payment gateways please make sure you’ve updated both plugins as since latest update the info added on booking page is transferred to checkout page that prevented from double filling the fields.
      Let me know if you need assistance with this or email us directly.

  7. I’m having a brain freeze with seasons –

    Say there are three base seasons – low at $50/nt, medium at $75/nt, high at $100/nt. But within those seasons there are blocks of days with higher rates (high season weekday is $100, but high season weekend is $125).

    Should each be a seperate season, or will a the high season weekend supercede the high season weekday?

    1. Hi Ed,
      You would need to create low, medium and high seasons with week days and additionally weekend seasons selecting just days of the weekend. Then you would be able to add season prices to single rate dragging theme on the top of each other to define a priority. Or add season prices to different rates instead. Feel free to email us so we’ll be able to check your plugin settings amount of accommodation types and assist you.

  8. hello,
    i use the shortcode [mphb_availability id=”xxx”] to check the availability of the accommodation type with post-id “xxx”. But the search result shows also accommodation types with other post-ids. I need a search result for a specific accommodation type. Any solution for this?
    Thanks and kind regards.

    1. Hi Uwe,
      You can enable Skip Search results option under Dashboard>Settings and it will check availability of certain accommodation type without going to search results page. Let us know if it is helpful.

  9. Hello !

    I have purchased and implemented the hotel booking plugin, and I have several users (“Editors”) who should use it, but the menu Reservation doesn’t show entirely, so how to make it appear entirely for Editors? It is very important that they can use it.

    Thank you
    Marina

    1. Hi Marina,
      Thank you for your question. You can try using third party plugins for creating custom user roles to provide access for needed dashboard sections. Also do not hesitate to email our support team as you have purchased a plugin.

  10. Hello! Is there a way to display the availability calendar only, perhaps with a very short description, but not much detail, and the Book button on a single page?

    1. Hi Matt,
      At the moment you can hide certain information at single accommodation page with code. however we’ll also keep your request in mind and maybe will add some solution to control the layout of accommodation type page at back-end. Thank you

  11. Good morning, I need information about the possibility of double use of the accommodations. What I want to know is if for the same room there is the possibility of selecting 1 person, 2 people, 3 people

    Thanks in advance

    1. Hi Pere,
      It is possible to create as many rates as you need for each accommodation, e.g. 1 person rate/ 2 people rate/ 3 people rate and the customers will be able to choose the one that they need on the check out page.

      1. Hello, I just entered
        into settings> rates and I created 1 person rate and 2 people rate
        for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?

        Thank you

        1. Hi Pere,

          Unfortunately, I could not find any ticket from you in our system. Could you specify the number of the ticket that you created?
          Make sure that the 1 person and 2 people rates have different prices, are tied to the same accommodation and the same season. If you search for the dates within this season, you will be able to choose a rate on the check out page. You can also contact our support team through the ticket system providing access to your dashboard and we will check the settings for you.

      2. Good morning, three days
        ago I answered a comment to my ticket about the possibility of putting
        two prices for the same room as it was occupied by 1 or 2 people and I
        did not receive an answer.

        My replia was the following:

        Hello, I just entered
        I have 1 person rate and 2 people rate
        for double room with different prices. When choosing at the check out for 1 or 2 people I get the same price for both. I need some step to create?

  12. Could you please enlist a documentation process for adding a custom payment gateway.

    This would ease up a lot of time for your core-development team, as including each payment gateway in the core would not make sense. Further with a right set of documentation, plugin buyers can create their own gateways via coding with reference to such a guide, expanding the use-case market for the core plugin.

    1. Hi Vachan,
      Thank you for your question however it is not possible to add a universal guide that will match all payment gateways. There is individual API for each gateway and this causes difficulties and adding a single guide for all of them. We’ll keep this request in mind to provide some solution for this. Thank you.

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