email notifications for appointments

Send Appointment Reminders Automatically since Version 1.13.0

The latest Appointment Booking WordPress plugin version 1.13.0 delivers one significant improvement to the plugin’s management toolkit, the Notifications menu.

With the toolset provided by this new menu option, you can create various types of email notifications and designate the time when they must be sent automatically and under what conditions.

For instance, you can set up appointment reminders before the meeting, or thank-you emails after it, or a discount coupon for the next appointment in any time after the service is provided. Since you can also send emails to your staff, there might be notifications to your service providers, cleaning personnel or other team members.

That is, it’s really easy to adapt this feature to any business type and model, whether it’s photography or coaching.

Read about other Appointment Booking updates: How to add discount coupons

Even more so, the new menu allows you to add different pieces of information specific to the service so that even if the email reminder type is the same, it can contain different information service-wise.

Let’s guide you through the new menu to help you recognize possibilities that can serve your communication with clients best.

How to create email notifications

To start working with the notifications, navigate to Appointments > Notifications > Add New Notification.

Let’s see how you can schedule them for a specific time and condition:
new notification appointment service

  • Add an email notification title so that your admin staff can remember what it’s about.
  • At what condition this notification must be sent: in how many days or hours before / after the appointment the email must arrive at the client’s email address.
  • For those you choose days as a condition, set the exact sending time.

It’s important to highlight here that notifications won’t be sent for bookings that don’t meet the requirements of the conditions you set.

For example: if an appointment is scheduled for tomorrow and the notification sending time for the service in this booking is ‘in 3 days before the appointment’, such a reminder won’t be sent.

So if you have, say, past bookings that contain appointments scheduled for tomorrow, and the notification sending time for them is ‘in 2 days before the appointment’, such a notification email won’t be sent.

You must also choose who is the receiver: Admin, Employee, Customer, Custom Email Addresses. Don’t forget to check the box for Custom Email Addresses if you list those in the appropriate field!

That means that the notification sending condition you create is the same for all services, but it might differ by the receiver and the service-specific information inside the email.

  • Make up the content for the notification email. As usual, this takes adding an email subject, header and message itself.
  • You’ll notice macros below the email template that will help you add information you want clients to see in this email template, for example, services booked or the amount paid.

    These macros will be automatically replaced with the individual booking information.

    email service notifications for appointments

    We also provide an easy way to test how these notifications work.

    Just click on the Test Notification Now box and the test notification email will be sent about a random confirmed booking to the email address you stated as an admin one in the settings (Settings > Emails > Administrator Email).

    appointment wordpress reminders

    If you go to an individual service, you’ll see a new dedicated section for “Notification Notices” (“Notification notice 1” and “Notification notice 2”).

    email notifications for appointments

    There are two of them to give you more options for categorizing information in the email notifications.

    For example, your default email template might contain one line about ‘Required equipment’, and another one ‘Important Information’, while you can make this information different depending on the service.

    Of course, you can use just one field or don’t use them at all for services that don’t require them.

    It’s super easy to add them, though. As a step 1., just scroll down to that section and specify the Notification Notices, meaning, add the text.

    As a step 2., make sure to add tags for the notification notices to the email template. Navigate to Appointments > Notifications > choose the needed notification > go to Email template > insert the needed macros for notices where needed.

    You can replace the default ‘Notification notice’ phrase with your own text:

    notification notice motopress

    This will automate the process of sending email notifications with the service-wise custom information.

    How notifications work

    One appointment = one service booked, but there might be many in one booking. Automated notifications will be sent service/appointment-wise.

    To stay updated on the information on how notifications work, you can go to all notifications and see updates on the executions.

    Cron executions are checks performed every 15 minutes in search for the new booked services and sending relevant information you added via notices.

    By the number of notifications, you’ll see how Cron works in real time, i.e. how many notifications were sent or whether they were at all sent.

    email nor notifications for appointments

    If an email notification was sent for the specific service, you can see this information recorded in the booking information with the «Notification “%notificaton title%” was sent» data in the logs.

    notification reminder

    And that’s it! You can now automate any types of email reminders and notifications in addition to the default booking confirmation or cancellation emails. To get this flexibility of sending emails before and after the appointment, make sure to update your Appointment Booking WordPress plugin to the version 1.13.0.

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