[J. Davis]

Hi Pavel,

Thanks for your reply. Perhaps the issue occurs due to the caching that is enabled on your site. You may try to exclude the page(s) with the forms and calendars as well as the checkout form from the cache to prevent this. If the issue still persists you may contact our support team and we will take a closer look at this for you.

best regards,
John Davis

[J. Davis]

Hi John,

Thanks for your reply. You may try to follow the steps below:

– register online demo at https://hbdemo.getmotopress.com
– set up automatic import of bookings at Accommodation > Settings (bottom of settings page)
– add ical link from booking.com to Bookings > Sync Calendar
– add booking on booking.com
– wait till the plugin imports this booking
– when the booking is imported to your site you may go to booking.com and remove the test reservation
– wait till the next import session on your site and check if the imported booking disappeared from the site.

If you need our assistance you may contact our support team referring to the current reply and we will test it for you.

best regards,
John Davis

[J. Davis]

Hi Andy,

Thanks for your question. You may add some kind of notice on Book your stay page and on pages of accommodation type to notify the guests about the dates when tuition is not available.

best regards,
John Davis

[J. Davis]

Hi Felizia,

Thanks for your waiting time.

1. As far as I can see, you have managed to update the theme correctly. Let me know if you have any questions about the theme update.
2. As for the calendar and form, so I could not replicate the issue. Perhaps it occurs due to the caching plugin that is used on your site – WP Rocket. Thus I’ve excluded the accommodation page and checkout page from caching. I’ve also excluded the CSS files from the optimization according to this topic https://motopress.com/forums/topic/wp-rockets-remove-unused-css-function-messes-up-the-calendar/#post-1407478

Could you please check the page and let me know if the issue still occurs? Feel free to ask any additional questions.

best regards,
John Davis

[J. Davis]

Hi Chris,

Yes, you may add an unlimited number of Services for each accommodation type to let the guests select them on the checkout page. You may refer to this article to learn how it works https://motopress.com/document/hotel-booking-add-services/ You may also use Per Guest Choice as periodicity to let the guest select a specific number of items.

best regards,
John Davis

[J. Davis]

Thank you for your upvote

[J. Davis]

Hi Floris,

Please try to navigate to Booking > Customers in your dashboard and edit the customer with your email address. Then you will need to paste ID of your user (from Users > All Users) and save the changes. The ID of the first registered user on the site is 1. Then save the changes and try to make a new booking.

best regards,
John Davis

[J. Davis]

Hi Sylvain,

Thanks for your feedback. The request has not been processed yet. I’ve added your upvote to the tasks to make it easier to set up variable pricing. We will notify you if we have any news.
Meanwhile, we can just recommend you duplicate the existing rate to be able to tie it to the accommodation type and update seasons and prices instead of creating it from scratch.

best regards,
John Davis

[J. Davis]

Hi,

The status of the Booking is set to Pending Admin to let the customers finish the transaction if they failed to pay for the first time. You may check this reply or the whole thread to learn why it was adjusted https://motopress.com/forums/topic/payment-refused-and-later-accepted-not-handled-correctly/#post-921972
So you need to navigate to Accommodation > Settings > Payment Gateways > WooCommerce and scroll down to the email template Manual Action Required Notice. Make sure this email template is not disabled and add proper recipients under the email template.
If you wish to get the Booking canceled if it is not paid during a specific period you may try the following workaround:

– go to WooCommerce > Settings > Products > Inventory
– set Hold stock (minutes) as much as you need e.g. 15 minutes. So if the payment is not finished within 15 minutes its status will be changed to Canceled. However, this will not affect the status of the Booking as we disabled that action above. So there is a code below that switches the status of the unfinished payment to Failed and this should change the status of the Booking to Canceled automatically.

remove_action( 'woocommerce_cancel_unpaid_orders', 'wc_cancel_unpaid_orders' );
add_action( 'woocommerce_cancel_unpaid_orders', 'theme_wc_cancel_unpaid_orders' );

function theme_wc_cancel_unpaid_orders() {
 $held_duration = get_option( 'woocommerce_hold_stock_minutes' );

 if ( $held_duration < 1 || 'yes' !== get_option( 'woocommerce_manage_stock' ) ) {
  return;
 }

 $data_store    = WC_Data_Store::load( 'order' );
 $unpaid_orders = $data_store->get_unpaid_orders( strtotime( '-' . absint( $held_duration ) . ' MINUTES', current_time( 'timestamp' ) ) );

 if ( $unpaid_orders ) {
  foreach ( $unpaid_orders as $unpaid_order ) {
      $order = wc_get_order( $unpaid_order );

      if ( apply_filters( 'woocommerce_cancel_unpaid_order', 'checkout' === $order->get_created_via(), $order ) ) {
    $order->update_status( 'failed', __( 'Unpaid order cancelled - time limit reached.', 'woocommerce' ) );
      }
  }
 }
 wp_clear_scheduled_hook( 'woocommerce_cancel_unpaid_orders' );
 wp_schedule_single_event( time() + ( absint( $held_duration ) * 60 ), 'woocommerce_cancel_unpaid_orders' );
}

You may add the code to the functions.php file of your child theme or by using a plugin like Code Snippets.

best regards,
John Davis

[J. Davis]

Hi Gábor,

Thanks for contacting us. The Hotel Booking plugin is compatible with WPML. You may use WPML to translate the content into multiple languages. As for the default email notifications so it is possible to translate them via WPML > String Translation.
As for the notifications from the Notifier add-on so each notification can be translated like posts.

best regards,
John Davis

[J. Davis]

Hi Gábor,

Thanks for contacting us. The Hotel Booking plugin is compatible with WPML. You may use WPML to translate the content into multiple languages. As for the default email notifications so it is possible to translate them via WPML > String Translation.
As for the notifications from the Notifier add-on so each notification can be translated like posts.

best regards,
John Davis

[J. Davis]

Thank you, your upvotes have been added

[J. Davis]

Hi Pavel,

I agree that it can be helpful in some situations. This request has been added to the list of features and we will update the topics where it was requested. Thank you for your feedback.

best regards,
John Davis

[J. Davis]

Hi Georgios,

Your theme was built by a third-party author who added custom styles for the elements of the booking plugin. Thus I think you might need to wait till the author releases a new version of the theme that would be compatible with later calendar updates. You may downgrade the version of the plugin, for now, to get the previous styles back.

best regards,
John Davis

[J. Davis]

Thank you all for your feedback. All the upvotes have been added.

[Author]

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