Calendar Sync doesn’t work for cancellation from Booking.com

Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking Calendar Sync doesn’t work for cancellation from Booking.com

  • This topic has 5 replies, 3 voices, and was last updated 1 month ago by Andre Flores.
Viewing 6 posts - 1 through 6 (of 6 total)
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  • #979797
    Le Chalet Lakme Elisabeth Ponsin
    Participant

    Hello,
    Calendar synchronization with booking.com works well except when a cancellation is made by the booking.com site.
    We are forced to manually cancel it in the plugin calendar.
    Have we forgotten to configure something?
    Thank you

    #980121
    Andre Flores
    Moderator

    Hello, Elisabeth!

    The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. You may easily check it by opening the .ics link in your browser and downloading the file to your local drive – open the file for editing and check whether cancellations are present in the file. If they are, then the Hotel Booking plugin will check all the previous bookings during next sync and in case some bookings are no longer there (due to cancellation for example), then they will be removed from the calendar and the dates will be available again.

    Regards,
    Andre

    #1007412
    Michele Caggiano
    Participant

    “The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. ”

    It’s impossible because it works with the other Otas like Air bnb…….. Please solve this bug it s impossible to manage many rooms with this bad Sync

    #1007897
    Andre Flores
    Moderator

    Hello, Michele!

    I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1008038
    Michele Caggiano
    Participant

    I have done it but I think that the problem is for all your users

    #1008394
    Andre Flores
    Moderator

    Hello, Michele!

    Thank you for cooperation, kindly expect an e-mail with further directions in your request #30471.

    Regards,
    Andre

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