Calendar Sync doesn’t work for cancellation from Booking.com

Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking Calendar Sync doesn’t work for cancellation from Booking.com

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #979797
    Le Chalet Lakme Elisabeth Ponsin
    Participant

    Hello,
    Calendar synchronization with booking.com works well except when a cancellation is made by the booking.com site.
    We are forced to manually cancel it in the plugin calendar.
    Have we forgotten to configure something?
    Thank you

    #980121
    Andre Flores
    Moderator

    Hello, Elisabeth!

    The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. You may easily check it by opening the .ics link in your browser and downloading the file to your local drive – open the file for editing and check whether cancellations are present in the file. If they are, then the Hotel Booking plugin will check all the previous bookings during next sync and in case some bookings are no longer there (due to cancellation for example), then they will be removed from the calendar and the dates will be available again.

    Regards,
    Andre

    #1007412
    Michele Caggiano
    Participant

    “The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. ”

    It’s impossible because it works with the other Otas like Air bnb…….. Please solve this bug it s impossible to manage many rooms with this bad Sync

    #1007897
    Andre Flores
    Moderator

    Hello, Michele!

    I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1008038
    Michele Caggiano
    Participant

    I have done it but I think that the problem is for all your users

    #1008394
    Andre Flores
    Moderator

    Hello, Michele!

    Thank you for cooperation, kindly expect an e-mail with further directions in your request #30471.

    Regards,
    Andre

    #1296058
    John
    Participant

    Hello, I have the same problem as the sender of this original message. The sync from booking.com works well for bookings and my calendar works….but not for cancellations. If someone cancels a booking on booking.com then my calendar on motopress does not update.
    Is there a simple way to fix this since this was posted by the original user 2 years ago?

    #1296500
    J. Davis
    Keymaster

    Hi John,

    By default, there is no unified status that would tell the platform that the previously imported booking has been canceled or removed. So when you cancel/remove a booking – it simply disappears from the iCal file. And that is why it rather depends on the booking platform that imports bookings. Some booking platforms are coded to remove the previously imported bookings automatically if it is not available in the iCal file during the next import session. However, some platforms ignore it and so we recommend you to check all the platforms to remove the imported bookings if it has been canceled on the original resource.

    As for the Hotel Booking plugin, it removes the imported bookings that have been canceled/removed on the external booking platform.

    You may learn more about iCal synchronization by reading this article.

    best regards,
    J. Davis

Viewing 8 posts - 1 through 8 (of 8 total)
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