- This topic has 7 replies, 5 voices, and was last updated 7 months, 1 week ago by J. Davis.
- July 15, 2020 at 11:51 am #979797Le Chalet Lakme Elisabeth PonsinParticipant
Calendar synchronization with booking.com works well except when a cancellation is made by the booking.com site.
We are forced to manually cancel it in the plugin calendar.
Have we forgotten to configure something?
Thank youJuly 16, 2020 at 6:38 am #980121Andre FloresModerator
The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. You may easily check it by opening the .ics link in your browser and downloading the file to your local drive – open the file for editing and check whether cancellations are present in the file. If they are, then the Hotel Booking plugin will check all the previous bookings during next sync and in case some bookings are no longer there (due to cancellation for example), then they will be removed from the calendar and the dates will be available again.
AndreSeptember 21, 2020 at 10:27 am #1007412Michele CaggianoParticipant
“The syncing depends on the iCal file exported from the Booking.com. If the file does not include cancellations, then they will not be imported to your Hotel Booking calendar. ”
It’s impossible because it works with the other Otas like Air bnb…….. Please solve this bug it s impossible to manage many rooms with this bad SyncSeptember 22, 2020 at 7:02 am #1007897Andre FloresModerator
I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.
AndreSeptember 22, 2020 at 12:06 pm #1008038Michele CaggianoParticipant
I have done it but I think that the problem is for all your usersSeptember 23, 2020 at 7:38 am #1008394Andre FloresModerator
Thank you for cooperation, kindly expect an e-mail with further directions in your request #30471.
AndreApril 27, 2022 at 6:56 am #1296058JohnParticipant
Hello, I have the same problem as the sender of this original message. The sync from booking.com works well for bookings and my calendar works….but not for cancellations. If someone cancels a booking on booking.com then my calendar on motopress does not update.
Is there a simple way to fix this since this was posted by the original user 2 years ago?April 28, 2022 at 3:37 am #1296500J. DavisKeymaster
By default, there is no unified status that would tell the platform that the previously imported booking has been canceled or removed. So when you cancel/remove a booking – it simply disappears from the iCal file. And that is why it rather depends on the booking platform that imports bookings. Some booking platforms are coded to remove the previously imported bookings automatically if it is not available in the iCal file during the next import session. However, some platforms ignore it and so we recommend you to check all the platforms to remove the imported bookings if it has been canceled on the original resource.
As for the Hotel Booking plugin, it removes the imported bookings that have been canceled/removed on the external booking platform.
You may learn more about iCal synchronization by reading this article.
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