J. Davis

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Viewing 15 posts - 1 through 15 (of 3,450 total)
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  • in reply to: number of guests not selected on booking page #1786647

    Hi Sabine, it looks like you need to update the plugin to get that option. You may submit a ticket to our support team if you have difficulties updating the plugin.

    in reply to: Block appearance issue #1786551

    Hi Jean, Thanks for your question; however, I’m not sure I got it correctly. Please clarify it in more detail, providing examples or screenshots. Thanks.

    in reply to: number of guests not selected on booking page #1786550

    Hi Sabine,
    You can try enabling the option ‘Remember the user’s selected number of guests until the checkout page.’ at Accommodation > Settings. Let me know if it is helpful or if you have any additional questions.

    in reply to: The reservation confirmation page is not working. #1786476

    Hi Daniel, As far as I can see, the issue seems to be resolved as the checkout page works correctly now.

    Hi, unfortunately, the mentioned files can not be overridden by using a child theme. It is possible to override the files from /motopress-hotel-booking/templates/ folder only.

    in reply to: Can’t always choose the current day #1784546

    Hi Roman,
    Make sure you use the Hotel Booking plugin version 5.2.1+. The issue with timezone should be fixed if you use the mentioned version or above.

    in reply to: calendar doesn’t work #1784507

    Hi Cero,
    1. The Hotel Booking plugin allows importing and exporting bookings only. The prices are not stnced. It is only possible to import the prices from Pricelabs by using a special add-on https://motopress.com/products/hotel-booking-pricelabs/
    2. I’m not sure I got the question about booking confirmation via WhatsApp correctly. Could you please clarify it in more detail?
    3. After you removed the ical link of the external booking platform from your site > Bookings > Sync Calendar section, you need to go to Booking > All Bookings > Imported to delete all the imported bookings manually.

    in reply to: Gallery will not open Lightbox with Divi #1781991

    Hi Alexander,
    Unfortunately, there is no option to open images in a lightbox when a slider gallery is added to the template. We have the request in our list of features. We will notify you if we have any news.

    in reply to: change the text (including taxes and fees) #1781122

    Hi,
    The string is (includes taxes and fees) and not (including taxes and fees). I’ve managed to find it among the strings. You can use String Translation to be able to find the string and add your custom translation.
    It is not convenient to change the string in the file, as you will need to redo this after the plugin update.

    Hi Roberto,
    Unfortunately, there is no option to disable the notification for a specific booking or customer. We will keep your request in mind for further plugin development. Thank you.

    in reply to: change the text (including taxes and fees) #1780517

    Hi Andreas,
    You can change the text by editing the translations of the plugin. You can use the free Loco Translate plugin to do it right in your dashboard.
    If your site’s language is English (US), you will need to create a new translation for this language, find the needed string, and add your own translation for the string.

    in reply to: Show latest reviews first? #1780316

    Hi Bjarke,
    You can navigate to WordPress Settings > Discussions, find the option ‘Comments to display at the top of each page‘ and select newer. Save changes and check the reviews on the pages of the accommodation types.

    in reply to: User getting redirected to empty cart page #1779093

    Hi Albert,
    You need to make sure you have 2 checkout pages:

    – Hotel Booking with [mphb_checkout] shortcode should be selected at Accommodation > Settings as the Checkout page. By default, its name is Booking Confirmation.
    – WooCommerce with [woocommerce_checkout] shortcode should be selected at Woocommerce > Settings > Advanced as the Checkout page

    Please check the settings and the related pages. Let me know if it is helpful or if you have any additional questions.

    in reply to: PCI Compliance questions #1779086

    Hi Beverly,
    It rather depends on the WooCommerce payment gateway that you enable on your site. Our addon just adds the WooCommerce checkout page to the booking process.

    in reply to: Your database is being updated in the background. #1778427

    Hi István,
    We could not replicate the issue locally. If you still can see that message, and it does not disappear after clicking on the link, you may submit a request to our support team.

Viewing 15 posts - 1 through 15 (of 3,450 total)