Andre Flores

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Viewing 15 posts - 811 through 825 (of 1,936 total)
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  • in reply to: Multiple languages (WPML) #1101823

    Hello Maurice,

    1. The translation of system fields is performed automatically, so you can be sure notifications/emails are translated
    2. You should make a testing booking in the language you would like to check in order to receive notification/email in translated language.

    Regards,
    Andre

    in reply to: Custom Tags for Email Template #1101072

    Hello Margaret,

    Unfortunately, there is no such option offered in either of the mentioned plugins. The deposit can be paid only during checkout when the “Confirmation upon payment” option is enabled, otherwise your guests will be able to pay the full amount only.
    We do have such a feature request for the Payment Request add-on and I have added your up-vote to it as well. In case there are more requests from other users, we might consider implementing this option in one of the plugin future updates.

    Regards,
    Andre

    in reply to: Error on accomodation pages with ‘Skip results…’ enabled #1101063

    Hello there,

    This often happens when there is a caching enabled on your website.
    Try disabling caching on pages with the availability search forms in your cache plugin settings.

    Regards,
    Andre

    in reply to: Booklium update with Child theme #1101061

    Hello there,

    Thank you for letting us know, I am glad that the issue has been resoled.

    Regards,
    Andre

    in reply to: External booking page where staff of our facility could view upcoming bookings #1101046

    Hello Carl,

    Unfortunately, there is no such option in the Hotel Booking plugin at the moment, the information you have mentioned can be checked in the back-end calendar only.
    We will take your suggestion into consideration though and in case there are more similar requests from other users, we might consider adding this option in one of the plugin future updates.

    Regards,
    Andre

    in reply to: PayPal account optional in paypal but it doesnt work #1101044

    Hello Zlatan,

    Unfortunately, I was unable to replicate the issue locally, when using Business PayPal account it does not require guests to have a PayPal account, they can pay with a credit card without having to log in.
    I would recommend that you contact PayPal regarding this matter, they should be able to assist.

    Regards,
    Andre

    in reply to: Error in Stripe gateway #1101043

    Hello Mario,

    You will need to enable WP Debug mode in order to find out what exactly causes the error, check this article on how to do that.
    You may also provide your website URL and temporary access to WordPress dashboard in a private reply.

    Regards,
    Andre

    in reply to: Error in Stripe gateway #1100470

    Hello Mario,

    Make sure you are using valid keys for Stripe and Braintree (sandbox keys in your case), as sometimes you might want to use live keys in the sandbox mode. Also make sure there are no other payment gateways which are not set up enabled in your settings. If the issue persists, submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: What is the heading font of the Alpenhouse theme? #1100468

    Hello Rachel,

    The headings font family is “Roboto Slab”, feel free to use it for your own headlines.

    Regards,
    Andre

    in reply to: Display prices as XX.XX instead of XX #1100465

    Hello Jonas,

    Currently there is no option to change the price format in the plugin. We do have such a feature request and I have added your up-vote to it as well. In case there are more requests from other users, we might consider adding such option in one of the plugin future updates.

    Regards,
    Andre

    in reply to: problems with viewing photos #1099403

    Hello Luis,

    We have had several updates since the issue arose, however, they have not completely resolved the issue indeed. Since Hotel Booking v. 3.9.3 release at the end of January the issue has been fixed.

    Regards,
    Andre

    in reply to: Navigating away from Hotel booking confirmation page before checkout #1098864

    Hello Elle,

    I believe there is no option to get back to the booking confirmation page once you left it. You will need to check availability once again and proceed to checkout after that.

    Regards,
    Andre

    in reply to: Very high cpu usage, sync calls every second #1098851

    Hello Andy,

    I would recommend to set the “Automatically delete sync logs older than” option to the minimum possible interval (Day) – this will prevent database from being overloaded with sync logs.

    Regards,
    Andre

    in reply to: problems with viewing photos #1098849

    Hello Luis,

    Kindly submit a request to our Help Desk, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: List of Plugins #1098848

    Hello Kalvis,

    You may find them in /assets/plugins/ folder of the downloaded alpenhouse.zip file.

    Regards,
    Andre

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Viewing 15 posts - 811 through 825 (of 1,936 total)
1 2 3 … 54 55 56 … 128 129 130