Andre Flores

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Viewing 15 posts - 1 through 15 (of 1,941 total)
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  • in reply to: send SMS notifications using Hotel Booking plugin #1862171

    Hello Eric,

    The plugin is currently in Beta, so it might not be included in the Legacy Membership plan. We might include it to the plan later.

    Best regards,
    Andre Flores

    in reply to: Ical sync link invalid #1862167

    Hello Martien,

    The issue has been handled in our Help Desk, however, I will reply in this thread as well for the reference:

    Thank you for clarification regarding the errors displayed in the iCal validator. Those errors are an exact reason why the links are not being accepted by AirBnB, not the fact that the links do not end with .ics. Please note, that there is no such restrictions at AirBnB, that the imported iCal link must end with .ics, valid MotoPress Hotel Booking links are accepted by AirBnB without any issues.

    As for the links from your website, firstly, there are no bookings in them, which already may be the reason they are not accepted by AirBnB. Secondly, if you open the link and check the .ics file, you will find out there are some Elementor HTML tags in it, which should not be there. Such issues are usually caused by a third-party plugin, which causes a conflict. Try temporary deactivating third-party plugins and check if the issue is resolved.
    Also, try adding a test booking and then import the link to AirBnB. Once it’s accepted, simply cancel that test booking.

    Best regards,
    Andre Flores

    in reply to: send SMS notifications using Hotel Booking plugin #1860969

    Hi Eric,

    We’re delighted to let you know that we’ve just released the Beta version of the Hotel Booking Messaging plugin for Hotel Booking, which allows you sending SMS notifications. Feel free to try try out the addon for your booking website to make communication with your guests even more convenient.

    Best regards,
    Andre Flores

    Hi everyone,

    We’re delighted to let you know that we’ve just released the Beta version of the Hotel Booking Messaging plugin for Hotel Booking, which allows you sending SMS notifications. Feel free to try try out the addon for your booking website to make communication with your guests even more convenient.

    Best regards,
    Andre Flores

    in reply to: Booking Twilio SMS #1860880

    Hi Eric,

    We’re delighted to let you know that we’ve just released the Beta version of the Hotel Booking Messaging plugin for Hotel Booking, which allows you sending SMS notifications. Feel free to try try out the addon for your booking website to make communication with your guests even more convenient.

    Best regards,
    Andre Flores

    in reply to: Book Directly via Availability Calendar #1847017

    Hell there,

    We’re delighted to let you know that we’ve recently released the Hotel Booking update v. 6.x with the new enhanced backend calendar. Now, you’re able to adjust seasons, rates, bookings and booking blocks all in the backend calendar.

    Best regards,
    Andre Flores

    in reply to: Booking Calendar Interactivity #1847016

    Hell there,

    We’re delighted to let you know that we’ve recently released the Hotel Booking update v. 6.x with the new enhanced backend calendar. Now, you’re able to adjust seasons, rates, bookings and booking blocks all in the backend calendar.

    Best regards,
    Andre Flores

    in reply to: Calendar view backend #1847015

    Hell there,

    We’re delighted to let you know that we’ve recently released the Hotel Booking update v. 6.x with the new enhanced backend calendar. Now, you’re able to adjust seasons, rates, bookings and booking blocks all in the backend calendar.

    Best regards,
    Andre Flores

    in reply to: Fees by payment gateway #1834097

    Hello there,

    We are delighted to let you know that we’ve added a feature to apply a payment gateway-specific transaction fee in Hotel Booking since v. 5.4.0. Feel free to update the plugin to get this new feature.

    Best regards,
    Andre Flores

    in reply to: Additional rate / price #1805976

    Hi Christine,

    The issue may be related to the server configuration, in particular low value of the max_input_vars parameter, especially if you have a lot of seasons within your rates. Try contacting your hosting provider and having this parameter value increased.
    If the issue persists, feel free to submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new, so we take a closer look at the issue.

    Regards,
    Andre Flores

    in reply to: how can I migrate from Hotel Booking PRO to lite? #1789273

    Hello Eric,

    The Hotel Booking Pro version is a paid premium Hotel Booking plugin. The Lite version has limited functionality and is free.

    Regards,
    Andre Flores

    in reply to: PriceLabs Integration Not Working #1788681

    Hello Div,

    Kindly submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new and provide temporary access to the WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre Flores

    in reply to: how can I migrate from Hotel Booking PRO to lite? #1788680

    Hello Michael,

    There is no specific procedure of switching from Hotel Booking Lite to Pro version. You should simply install and activate the Lite version, and then deactivate the Pro version. All the data and settings (within Hotel Booking Lite functionality) will remain.

    Could you let me know why you decided to switch from Pro to Lite version? You will loose some very useful features available in the Pro version after the switch.

    Regards,
    Andre Flores

    in reply to: Site-wide issues from upgrade #1788534

    Hello Cian,

    The issue is already under investigation in the ticket #101657.

    Regards,
    Andre Flores

    in reply to: Site-wide issues from upgrade #1788533

    Hello Diego,

    Kindly submit a request to our Help Desk at: https://support.motopress.com/hc/en-us/requests/new and provide temporary access to the WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre Flores

Viewing 15 posts - 1 through 15 (of 1,941 total)