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Hello Maurice,
Thank you for your detailed feedback, it is much appreciated. When using Pending status the booking is abandoned after the Pending Payment Time expires, you may control that time by changing its value under Accommodation ->Settings ->Payment Gateways tab.
As for On-Hold status, it is only affected by whether the payment was done or not, so it most likely will not switch to Abandoned automatically.Regards,
AndreHello Andrew,
Make sure your website is not under construction, as synchronization will not work in this case.
Also, check whether there is at least one booking in your exported .ics file, as Booking.com and some other OTAs do not accept export links with no events in them. If the issue persists, submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.Regards,
AndreHello Michele,
Thank you for raising this topic, our developers are already aware of the issue and will investigate it from their end. Th topic will remain active until the solution is found.
Regards,
AndreThank you for cooperation, will wait for your request at the Help Desk
Hello Maria,
Such behavior rather depends on AirBnB settings/functionality, as the Hotel Booking removes cancelled bookings/accommodation blocks from .ics file. This means that during the next synchronization those removed events are no longer exported. You should check it out with AirBnB support team whether they check previously imported events and remove them in case they are no longer in the export link.
Regards,
AndreYou are most welcome, I am glad I could help.
It would be very much appreciated if you leave your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.Thank you in advance!
Thank you for your suggestion 🙂
Hello Maurice,
In case of using offline payment methods bookings should be confirmed automatically. Once they are, they can not be abandoned regardless of whether the payment was done or not, as the plugin does not receive information about the payment itself while using offline payment methods.
Kindly specify the issue you are facing in more details.Regards,
AndreHello there,
Thank you for your detailed feedback and cooperation. The issue seems to be related to the Payment Request plugin indeed. We have passed the request to our developers and they will investigate the issue in more details. Once there is any information from them, I will immediately let you know.
Regards,
AndreHello there,
We are expecting to see this feature in the next Hotel Booking update, so stay tuned 😉
Regards,
AndreHello Marissa,
I would recommend that you check out this article carefully once again and make sure everything is set up properly.
If the issue persists, provide me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at it.Regards,
AndreHello there,
Thank you for your up-vote, it has been counted.
Regards,
AndreHello Andrew,
I have checked your dashboard and it looks like the mphb_cron_ical_auto_synchronization event is already there and runs properly. You should insert your OTAs export links to corresponding accommodations under Bookings ->Sync Calendars tab and synchronization should work properly after that.
Regards,
AndreHello there,
You may override the Search Results page layout by copying files from /wp-content/plugins/motopress-hotel-booking/templates/shortcodes/search-results/ to /wp-content/themes/your-theme/hotel-booking/shortcodes/search-results/ directory and performing necessary changes to them.
Regards,
AndreHello Shaun,
You should make sure to activate the license key for the WooCommerce Payments plugin. Navigate to Accommodation ->Settings ->Payment Gateways ->WooCommerce and scroll down all the way to the bottom to find the License Key field – this is where the license key must be inserted. You may find the plugin license key in your personal MotoPress account.
Regards,
Andre
