Andre Flores

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Viewing 15 posts - 541 through 555 (of 1,932 total)
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  • in reply to: Calendar not displaying already booked dates #1140032
    This reply has been marked as private.
    in reply to: PHP 64 bits: An information I can’t find on the forum. #1140012

    Hello Mathieu,

    According to our developers the Hotel Booking plugin should be fully compatible with PHP v. 7.4 and 8.x. We have not received any complaints regarding any compatibility issues with PHP 64 bits versions from other users so far.

    Regards,
    Andre

    in reply to: Request does not pass security verification. #1140011

    Hello Bjorgvin,

    You are always welcome 🙂
    How’s been your experience with the Hotel Booking plugin so far? It would be much appreciated if you share your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    Regards,
    Andre

    in reply to: Delayed Calendar Sync #1140006

    Hello Celine,

    You are welcome! It would be nice if you could share your positive experience with the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    Regards,
    Andre

    in reply to: Delayed Calendar Sync #1139345

    Hello Celine,

    I have installed the WP Crontrol plugin and scheduled an automatic synchronization using Time option under Accommodation ->Settings and the synchronization event appeared under Tools ->Cron Events: https://prnt.sc/151ij87. Now automatic synchronization should work fine with the configured sync interval.

    Regards,
    Andre

    in reply to: Theme Update and Booking Plugin Updates. #1139342

    Hello Marco,

    Downgrading the plugin is not an option, as the issue has occurred since WordPress 5.x. If you are using any caching plugins, you should check them and make sure to disable Lazy Loading in their settings, as it causes conflicts with inbuilt WordPress lazy load feature.
    If the issue persists, submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Prevent reservations abandoned automatically possible? #1139337

    Hello Maurice,

    Thank you for your detailed feedback, it is much appreciated. When using Pending status the booking is abandoned after the Pending Payment Time expires, you may control that time by changing its value under Accommodation ->Settings ->Payment Gateways tab.
    As for On-Hold status, it is only affected by whether the payment was done or not, so it most likely will not switch to Abandoned automatically.

    Regards,
    Andre

    in reply to: Synchronization, wp cron event #1139322

    Hello Andrew,

    Make sure your website is not under construction, as synchronization will not work in this case.
    Also, check whether there is at least one booking in your exported .ics file, as Booking.com and some other OTAs do not accept export links with no events in them. If the issue persists, submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Issues with the dynamic cache and cookie set by mphb_session #1139320

    Hello Michele,

    Thank you for raising this topic, our developers are already aware of the issue and will investigate it from their end. Th topic will remain active until the solution is found.

    Regards,
    Andre

    in reply to: Payment Request Email to customer & admin not sent automatically #1138388

    Thank you for cooperation, will wait for your request at the Help Desk

    in reply to: Cancel booking and sync calendar with airbnb #1138386

    Hello Maria,

    Such behavior rather depends on AirBnB settings/functionality, as the Hotel Booking removes cancelled bookings/accommodation blocks from .ics file. This means that during the next synchronization those removed events are no longer exported. You should check it out with AirBnB support team whether they check previously imported events and remove them in case they are no longer in the export link.

    Regards,
    Andre

    in reply to: Delayed Calendar Sync #1138385

    You are most welcome, I am glad I could help.
    It would be very much appreciated if you leave your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    in reply to: Feature request: add the booking id to [mphb_payment_request_checkout] #1138384

    Thank you for your suggestion 🙂

    in reply to: Prevent reservations abandoned automatically possible? #1138383

    Hello Maurice,

    In case of using offline payment methods bookings should be confirmed automatically. Once they are, they can not be abandoned regardless of whether the payment was done or not, as the plugin does not receive information about the payment itself while using offline payment methods.
    Kindly specify the issue you are facing in more details.

    Regards,
    Andre

    in reply to: notification tag is not replaced with accomodation notification #1138378

    Hello there,

    Thank you for your detailed feedback and cooperation. The issue seems to be related to the Payment Request plugin indeed. We have passed the request to our developers and they will investigate the issue in more details. Once there is any information from them, I will immediately let you know.

    Regards,
    Andre

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Viewing 15 posts - 541 through 555 (of 1,932 total)
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