Synchronization, wp cron event

  • This topic has 5 replies, 3 voices, and was last updated 2 months ago by Andre Flores.
Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1136691
    Andrew Coton
    Participant

    Good morning

    I am having trouble syncing my calendars. I have messaged support and they had a look and told me that I am missing “mphb_cron_ical_auto_synchronization”
    file in WP Cron – Event (this plugin is necessary to test the crone).

    Up to this point, I have never had to deal with cron jobs and don’t really know where to start. I am hosting my own server on cloudways and it looks easy enough to add an event, but I really don’t know what information I’m supposed to put where. Could someone give me a clue what my next step should be?

    Many Thanks

    #1138371
    Andre Flores
    Moderator

    Hello Andrew,

    I have checked your dashboard and it looks like the mphb_cron_ical_auto_synchronization event is already there and runs properly. You should insert your OTAs export links to corresponding accommodations under Bookings ->Sync Calendars tab and synchronization should work properly after that.

    Regards,
    Andre

    #1138598
    Andrew Coton
    Participant

    Hello there

    Thank you for having a look and replying. I have set it up to receive the calendars from booking.com, but they are still not accepting the link. The error that I get is “This is not a valid iCal URL. Please try again.”. I have made sure that there are no rogue spaces.

    Do you have any further suggestions?

    Kind Regards

    #1139322
    Andre Flores
    Moderator

    Hello Andrew,

    Make sure your website is not under construction, as synchronization will not work in this case.
    Also, check whether there is at least one booking in your exported .ics file, as Booking.com and some other OTAs do not accept export links with no events in them. If the issue persists, submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1157514
    Brian Kollmansberger
    Participant

    I also am having trouble syncing my calendars. I have messaged support and they had a look and told me that I am missing “mphb_cron_ical_auto_synchronization”
    file in WP Cron – Event (this plugin is necessary to test the crone).

    I have never had to deal with cron jobs and don’t really know where to start. I am hosting my own server on siteground and it looks easy enough to add an event, but I really don’t know what information I’m supposed to put where. Could someone give me a clue what my next step should be?

    #1158139
    Andre Flores
    Moderator

    Hello Brian,

    I have just checked your tickets and the issue is resolved now. Just to let others know what has been done to resolve it, I am pasting the copy of the ticket reply below:

    The issue was caused by the fact that mphb_cron_ical_auto_synchronization event did not exist in the events list of WP Crontrol plugin for some reason. I have scheduled a synchronization using “Time” option under Accommodation ->Settings and the event appeared. Now automatic synchronization should work fine.
    Let me know if you have further concerns.

    Regards,
    Andre

Viewing 6 posts - 1 through 6 (of 6 total)
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