Andre Flores

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Viewing 15 posts - 466 through 480 (of 1,932 total)
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  • in reply to: Availability Calendar – Show fully booked dates on general calendar #1155099

    Hello Rafael and Robert,

    Thank you for your feedback, it is much appreciated. I have added your up-votes to the feature request.

    Regards,
    Andre

    in reply to: Collect data for specific accommodation types only during checkout #1155094
    This reply has been marked as private.
    in reply to: Allow Bookings for Set Length of Time Only #1155091

    Hello Noel,

    Taking into account that guests may check-in any day of the week, such configuration is not possible, as the first rule in the rules list will have the highest priority.
    The only way to achieve a similar configuration is creating three different seasons applied to different days of the week, and then configuring min-stay/max-stay booking rules for corresponding seasons.
    You may find an example of how it should be configured in this article.

    Regards,
    Andre

    in reply to: Cancellation confirmation #1155057

    Thank you for all your up-votes, they have been counted 🙂

    in reply to: Issue between Hotel Booking & Stripe #1154121

    Hello Nicholas,

    Thank you for sharing this information, it is much appreciated.
    Our developers are currently working on possible fixes for issues, related to unexpected behavior during checkout process, e.g. when the page is refreshed, freezes etc.
    We expect to have the Hotel Booking plugin update with possible bug fixes released shortly.

    Regards,
    Andre

    in reply to: Error: Cannot import new event. #1154117

    Hello Daniel,

    The warning means that there is an existing booking/accommodation block in your calendar, which partially blocks dates from 2021-08-02 to 2021-08-18.
    Navigate to Bookings ->Calendar and make sure dates are fully free to book, otherwise you will not be able to import booking with dates overlapping an existing booking.

    Regards,
    Andre

    in reply to: notification tag is not replaced with accomodation notification #1154113

    Hello there,

    I was unable to replicate the issue locally, notifications always arrive to the inbox regardless of how many days before check-in they should be sent. I would recommend installing WP Crontrol plugin and checking whether notifications are scheduled to be sent automatically.
    If there is no luck with the issue, kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue on your website.

    Regards,
    Andre

    in reply to: Front Page Slider – Accommodation Type Widget #1154110

    You are most welcome. It would be very much appreciated if you share your positive feedback about the Villagio theme at: https://motopress.com/products/villagio/#edd-reviews-respond.

    Thank you in advance!

    in reply to: Collect data for specific accommodation types only during checkout #1154106

    Hello Eric,

    Unfortunately, there is no option to request/collect additional data depending on the booked accommodation type. If you add more fields to the Checkout page, they will be available regardless of what accommodation type is being booked.
    As a workaround you may add a note to your guests to fill in certain fields on Checkout only in case they book specific accommodation.

    Regards,
    Andre

    in reply to: how to trigger the correct language ? #1154104

    Hello Maurice,

    The issue has been passed for further investigation to our developers, once we receive any feedback regarding this matter from them, we will immediately let you know.
    Thank you for cooperation.

    Regards,
    Andre

    in reply to: Multiple languages (WPML) #1154103

    Hello Maurice,

    Yes, I have found your tickets and see the issues you have faced recently. I am sure this will be resolved soon and hope you will remain our happy Customer!

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1154099

    Hello Sergio,

    The issue requires some extra attention, I would kindly ask that you submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue you are facing.

    Regards,
    Andre

    in reply to: “Uploads directory is not writable” when generating reports #1154095

    Thank you!

    in reply to: How to make Payment ID same as Booking ID? #1153673

    Hello there,

    Unfortunately, there is no option to make booking ID’s matching payment ID’s. Both “Bookings” and “Payments” appear to be custom post types, which means their ID’s are generated automatically by WordPress and there is no option to change them. There are no instances in WordPress with identical ID’s – this is how WordPress functions by default.

    Regards,
    Andre

    in reply to: Book Directly via Availability Calendar #1153671

    Hello Guys,

    Thank you all for your feedback, it is much appreciated! I have added your up-votes to the feature request.

    Regards,
    Andre

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Viewing 15 posts - 466 through 480 (of 1,932 total)
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