Payment with Stripe is not working

Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
    Posts
  • #1153928
    Sergio Martinez Viana
    Participant

    Hello, Im using stripe payment in my web. At the end of the reservation, when I check stripe payment and click in book now the web redirects to this page: confirmacion-de-reserva?step=booking but the only message that appears is: its a mandatory field. The plugin doesn’t show any form to execute the payment using stripe (to introduce the credit card).

    #1154099
    Andre Flores
    Moderator

    Hello Sergio,

    The issue requires some extra attention, I would kindly ask that you submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue you are facing.

    Regards,
    Andre

    #1161384
    Sergio Martinez Viana
    Participant

    Hello I still have the issue, when I try to use stripe, with credit card payment I am not available to fill the credit card box

    #1163388
    Andre Flores
    Moderator

    Hello Sergio,

    Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
    Meanwhile, kindly use Hotel Booking v. 3.9.8 sent to you by one of our support agents via email.

    Regards,
    Andre

    #1164933
    Sergio Martinez Viana
    Participant

    Hello Andre,

    Could you send me the version 3.9.8?
    Do I have to configure everything again with the new version?

    Regards,
    Sergio

    #1165183
    Andre Flores
    Moderator

    Hello Sergio,

    The Hotel Booking v.3.9.8 has been sent to you in ticket #40850. There is no need to configure everything from scratch, as the data will remain after plugin replacement.

    Regards,
    Andre

    #1165384
    Sergio Martinez Viana
    Participant

    Hello,

    The new version 3.9.10 has this issue solved?

    #1165676
    Andre Flores
    Moderator

    Yes, that is correct, the issue with Stripe is fixed in v. 3.9.10.

    Regards,
    Andre

    #1166271
    Sergio Martinez Viana
    Participant

    Hi,
    I have installed the new version 3.9.10 and it still doesn’t work, also we have a message: “Hotel Booking Commerce Payments plugin requires Hotel Booking Plugin version 2.4.0 or higher”.

    #1166525
    Ravindra Shinde
    Participant

    Hello Andree

    with the update 3.9.10 still stripe payment is not working our website is from india.

    #1166845
    Andre Flores
    Moderator

    Hello Sergio,

    The message means that you most likely have outdated WooCommerce Payments/WooCommerce plugins or do not have WooCommerce plugin installed/activated in your dashboard.
    As for the Stripe not working, I would ask that you submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1166849
    Andre Flores
    Moderator

    Hello Ravindra,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, we will investigate the issue in more details.

    Regards,
    Andre

    #1167395
    Sergio Martinez Viana
    Participant

    Hello Andre,

    The version 3.9.10 leads to the same kind of error than the version before. There is no box to fill with the credit card number.

    Please I have been waiting for a month for this problem to be solved and you told me this version will solve it, but it is not.

    #1168029
    Ravindra Shinde
    Participant

    hello andry i have submitted ticket i am facing same problem but no one is solving this problem

    also i am facing huge problem in cal sync this function executing admin.ajax function rapidly and my hosting account monthly quota over in 6 days only so i request you to kindly look into this matter urgently we are facing huge loss due to this type of problems and kindly provide urgent support.

    i have submitted both ticket with my membership email id

    Ravindra

    #1168882
    Ravindra Shinde
    Participant

    Hello Andre,

    how we can enable Google pay ( Gpay ) in stripe india this is most used payment method because everyone don’t have credit/debit card at the time of booking kindly help

    Ravindra

Viewing 15 posts - 1 through 15 (of 20 total)
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