- This topic has 19 replies, 3 voices, and was last updated 2 months, 1 week ago by Andre Flores.
- July 8, 2021 at 9:33 am #1153928Sergio Martinez VianaParticipant
Hello, Im using stripe payment in my web. At the end of the reservation, when I check stripe payment and click in book now the web redirects to this page: confirmacion-de-reserva?step=booking but the only message that appears is: its a mandatory field. The plugin doesn’t show any form to execute the payment using stripe (to introduce the credit card).July 8, 2021 at 10:47 pm #1154099Andre FloresModerator
The issue requires some extra attention, I would kindly ask that you submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue you are facing.
AndreJuly 25, 2021 at 11:43 am #1161384Sergio Martinez VianaParticipant
Hello I still have the issue, when I try to use stripe, with credit card payment I am not available to fill the credit card boxJuly 28, 2021 at 11:12 pm #1163388Andre FloresModerator
Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
Meanwhile, kindly use Hotel Booking v. 3.9.8 sent to you by one of our support agents via email.
AndreAugust 1, 2021 at 10:13 am #1164933Sergio Martinez VianaParticipant
Could you send me the version 3.9.8?
Do I have to configure everything again with the new version?
SergioAugust 2, 2021 at 4:15 am #1165183Andre FloresModerator
The Hotel Booking v.3.9.8 has been sent to you in ticket #40850. There is no need to configure everything from scratch, as the data will remain after plugin replacement.
AndreAugust 2, 2021 at 9:46 am #1165384Sergio Martinez VianaParticipant
The new version 3.9.10 has this issue solved?August 3, 2021 at 1:32 am #1165676Andre FloresModerator
Yes, that is correct, the issue with Stripe is fixed in v. 3.9.10.
AndreAugust 4, 2021 at 1:52 am #1166271Sergio Martinez VianaParticipant
I have installed the new version 3.9.10 and it still doesn’t work, also we have a message: “Hotel Booking Commerce Payments plugin requires Hotel Booking Plugin version 2.4.0 or higher”.August 4, 2021 at 8:08 am #1166525Ravindra ShindeParticipant
with the update 3.9.10 still stripe payment is not working our website is from india.August 5, 2021 at 2:27 am #1166845Andre FloresModerator
The message means that you most likely have outdated WooCommerce Payments/WooCommerce plugins or do not have WooCommerce plugin installed/activated in your dashboard.
As for the Stripe not working, I would ask that you submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.
AndreAugust 5, 2021 at 2:32 am #1166849Andre FloresModerator
Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, we will investigate the issue in more details.
AndreAugust 6, 2021 at 4:58 am #1167395Sergio Martinez VianaParticipant
The version 3.9.10 leads to the same kind of error than the version before. There is no box to fill with the credit card number.
Please I have been waiting for a month for this problem to be solved and you told me this version will solve it, but it is not.August 8, 2021 at 7:24 pm #1168029Ravindra ShindeParticipant
hello andry i have submitted ticket i am facing same problem but no one is solving this problem
also i am facing huge problem in cal sync this function executing admin.ajax function rapidly and my hosting account monthly quota over in 6 days only so i request you to kindly look into this matter urgently we are facing huge loss due to this type of problems and kindly provide urgent support.
i have submitted both ticket with my membership email id
RavindraAugust 10, 2021 at 8:52 am #1168882Ravindra ShindeParticipant
how we can enable Google pay ( Gpay ) in stripe india this is most used payment method because everyone don’t have credit/debit card at the time of booking kindly help
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