Cancellation confirmation

  • This topic has 8 replies, 7 voices, and was last updated 3 weeks ago by Sarah Kuglin.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #947433
    Ryan Labelle
    Participant

    After booking, the confirmation email is generated and sent to customer, it contains cancellation link for the booking. Once the customer clicks that link in their emai, their booking is cancelled automatically without giving any warning or reconfirm. It would be better to confirm cancellation before processing, no? Is it possible?

    Thanks so much. You guys are awesome!

    #947702
    Mary Evans
    Participant

    Hello Ryan,

    For now, when a guest clicks the cancellation link, the booking cancels automatically right away.
    Nevertheless, we’ve added your request for guests to confirm cancellation when clicking the cancellation link, to our feature requests list.
    In case anybody else needs this feature, feel free to leave your upvotes here.
    We will notify you as soon as the request gets released.

    Best Regards,
    M. Evans

    #947838
    Ryan Labelle
    Participant

    Thanks Mary! I think it’s a good one, just from a UX perspective.

    #947870
    Thomas Kolnowski
    Participant

    Please add us to the upvote list – this would be a nice enhancement for our hotelier clients.

    Thomas Kolnowski
    Digitized House Media, LLC

    #952711
    Andre Flores
    Moderator

    Hi, Thomas!

    Your up-vote has been counted, thank you for your feedback.

    Regards,
    Andre

    #1030499
    Riccardo
    Participant

    Please add me to the upvote list…thanks

    Abruzzoliving

    #1031233
    Maria Sarantinou
    Participant

    up

    #1032195
    Andre Flores
    Moderator

    Hello Riccardo and Maria,

    Thanks for your up-votes, they both have been counted.

    Regards,
    Andre

    #1096455
    Sarah Kuglin
    Participant

    Up voting.

Viewing 9 posts - 1 through 9 (of 9 total)
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