J. Davis

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Viewing 15 posts - 886 through 900 (of 3,452 total)
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  • in reply to: Fees by payment gateway #1444042

    Thanks for your feedback.

    in reply to: Direct Transfer Bank – Payment Pending – availability synced with OTA #1444039

    Hi,

    Literally, the booking is not confirmed yet because you did not get a payment from the customer. There is always a risk of double booking when the payment is delayed. You should rather use online payment gateways like PayPal or Stripe with immediate payments.

    best regards,
    John Davis

    in reply to: Attach a user to a manuel booking #1444026

    Hi Nathaniel,

    You need to edit the customer at Bookings > Customer and type the ID of the related user from User > All Users.

    best regards,
    John Davis

    in reply to: Two day discount #1444023

    Hi Ryan,

    You may create different seasons for weekdays and weekends and use them in the rate. You may also add variable prices for 2 nights for the weekend and define specific days for check-in and check-out.

    best regards,
    John Davis

    in reply to: Select more than one amenity on the Search form #1444012

    Hi,

    You may add an unlimited number of custom attributes. You may watch this video to learn how it works https://www.youtube.com/watch?v=w1vKA5gqhAQ

    best regards,
    John Davis

    in reply to: translate blog template #1444007

    Hi,

    It worked for me. Please check the screenshots

    https://prntscr.com/I5Dxzl1gZavX
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    https://prntscr.com/A55To9Epag2g

    Feel free to submit a ticket to our support team if you need our assistance.

    best regards,
    John Davis

    in reply to: An error has occurred, please try again later…. #1443938

    Hi Teresa,

    Thanks for your question. The error message says that something is wrong with insert-php-code-snippet plugin. Please check the custom codes that you have added by using the plugin and try to disable them one by one to find the one that causes an issue.

    best regards,
    John Davis

    in reply to: Bookings recreated after confirmation #1443919

    Hi Harm,

    Thanks for your question. Make sure there are the latest versions of WordPress and the Hotel Booking plugin installed on your site.
    If this does not help I recommend that you contact our support team and describe the exact steps to replicate the issue. The screenshots and examples are appreciated.

    best regards,
    John Davis

    in reply to: Checkout Fields Required field conflict #1443904

    Hi Nathaniel,

    Thanks for your question.

    1. I was not able to replicate the issue locally. Could you please specify what OS and browser you have used to make a reservation without filling in the required field?

    2. When a new booking is placed by the customer, there are created User (WordPress User) and Customer (Bookings > Customers). The user and customer are linked to each other so the history of bookings is available by default. When the booking was added using the email of an existing user, there is created a customer and you need to edit it to indicate the related ID of the user to link them.
    So you may check if there is a user and a customer with the same email and edit the customer to add the ID of the user to link them.
    Let me know if it is helpful or if you have any additional questions.

    best regards,
    John Davis

    in reply to: Ignore 2 night minimum for orphan nights #1443802

    Hi Nicole,

    Thanks for your question. We have such a request to ignore minimum stay rules for short stays between the bookings. I’ve added your upvote to this task and we will notify you when we have any news.
    Meanwhile, you may ask the guests to contact you to add bookings for the single dates between the bookings or add separate seasons for those nights. However, it is not required to add a booking rule of a 1-night minimum stay for those seasons. You just need to add those separate seasons to your rates placing them over other season prices to set the highest priority.

    Let me know if it is helpful or if you have any additional questions.

    best regards,
    John Davis

    in reply to: Channel Manager #1443481

    Thank you for your feedback.

    in reply to: Direct Transfer Bank – Payment Pending – availability synced with OTA #1443478

    Hi Eric,

    Thanks for your question. There are added bookings with confirmed status to the ical file. You may use the online payment gateways or Test Payment gateway to confirm the booking immediately.

    best regards,
    John Davis

    in reply to: Availability Calendar Prices Incorrect #1443476

    Hi Giulia,

    Make sure the weekend season includes Friday, Saturday, and Sunday days. Then add a booking rule of 2 nights minimum stay for this season.
    The order season should include Monday, Tuesday, Wednesday, and Thursday. You may not add a booking rule for the business day since a 1-night minimum stay is a default value.

    best regards,
    John Davis

    in reply to: Wrong behaviour of search results #1443466

    Hi Giulia,

    Thanks for your feedback.

    best regards,
    John Davis

    in reply to: Is possible to sync ical with Expedia? #1441932

    Hi Florian, Thanks for the provided article.

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Viewing 15 posts - 886 through 900 (of 3,452 total)
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