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Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking An error has occurred, please try again later….

  • This topic has 4 replies, 2 voices, and was last updated 6 months ago by Andre Flores.
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  • #1015827
    Elisa Strocchi
    Participant

    Hi,

    I’ve recently noticed that if I check the availability for some random dates on my home page http://www.aquavistaferragudo.com, it keeps coming up with this error message β€œAn error has occurred, please try again later.”
    I have no idea what is causing this.
    All the plugins and WordPress are up to date…
    Any ideas?

    Thank you. πŸ™‚

    -ellie-

    #1017302
    Andre Flores
    Moderator

    Hello, Elisa!

    I have checked the developer’s tool console and it looks like there is an Internal Server Error 500 returned when checking availability. In order to find out what exactly causes the issue you should enable WordPress Debug tool, kindly check this article on how to do that.
    If there is no luck, I would suggest that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1017470
    Elisa Strocchi
    Participant

    Hi Andre,

    Thank you for your reply.
    I have installed Query Monitor but I don’t know how to use it or find the problem.
    I submitted a help ticket about 5 days ago but I haven’t heard back from anyone yet.
    Still stuck. πŸ˜›

    #1017497
    Elisa Strocchi
    Participant

    Support team came back to me and the problem has been solved.
    I had changed some season rules and not saved the changes, so the system was “confused” I guess.
    All working now. πŸ™‚

    #1017819
    Andre Flores
    Moderator

    Hello, Elisa!

    Thank you for letting me know, I am glad that the issue has been resolved πŸ™‚
    It would be much appreciated if you leave your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance.

    Regards,
    Andre

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