- This topic has 4 replies, 2 voices, and was last updated 1 year ago by Andre Flores.
- October 11, 2020 at 11:18 am #1015827Elisa StrocchiParticipant
I’ve recently noticed that if I check the availability for some random dates on my home page http://www.aquavistaferragudo.com, it keeps coming up with this error message “An error has occurred, please try again later.”
I have no idea what is causing this.
All the plugins and WordPress are up to date…
Thank you. 🙂
-ellie-October 15, 2020 at 6:57 am #1017302Andre FloresModerator
I have checked the developer’s tool console and it looks like there is an Internal Server Error 500 returned when checking availability. In order to find out what exactly causes the issue you should enable WordPress Debug tool, kindly check this article on how to do that.
If there is no luck, I would suggest that you submit a request to our Help Desk providing a temporary access to your WordPress dashboard, so we take a closer look at the issue.
AndreOctober 15, 2020 at 12:50 pm #1017470Elisa StrocchiParticipant
Thank you for your reply.
I have installed Query Monitor but I don’t know how to use it or find the problem.
I submitted a help ticket about 5 days ago but I haven’t heard back from anyone yet.
Still stuck. 😛October 15, 2020 at 1:22 pm #1017497Elisa StrocchiParticipant
Support team came back to me and the problem has been solved.
I had changed some season rules and not saved the changes, so the system was “confused” I guess.
All working now. 🙂October 16, 2020 at 8:24 am #1017819Andre FloresModerator
Thank you for letting me know, I am glad that the issue has been resolved 🙂
It would be much appreciated if you leave your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.
Thank you in advance.
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