- This topic has 19 replies, 7 voices, and was last updated 2 weeks, 3 days ago by J. Davis.
- April 13, 2023 at 3:53 pm #1441708eric BrabantsParticipant
When making a reservation with payment via Direct Transfer Bank, with the option “Enable Auto-Abandonment” activated ….
The accommodation is well blocked on “Hotel booking” which a “Payment Pending” status, while waiting the customer do the payment (via transfert), and therefore not bookable by another customer
… But it remains available for booking on OTAs : there is no sync via iCal (AirBnB, Booking, Abritel)
and therefore a risk of double booking 🙁April 18, 2023 at 6:29 am #1443478J. DavisKeymaster
Thanks for your question. There are added bookings with confirmed status to the ical file. You may use the online payment gateways or Test Payment gateway to confirm the booking immediately.
John DavisApril 18, 2023 at 12:33 pm #1443666Maurice CouwenbergParticipant
I face the same problem because my customer pay by banktransfer. This means a few days the accommodation is blocked in MTHB but not synced to the OTA´s. Very risky, currently we have to manually adjust in each OTA´s as workaround. To trigger the sync earlier, I can manually change the status of the reservation to confirmed (before payment received) …but this triggers also the email send out informing the customer that he has paid and reservation is confirmed. this was a recent, very good process improvement by MTHB, but it give me now the sync problem. Anybody ideas how to solve?
MauriceApril 19, 2023 at 12:14 am #1443809eric BrabantsParticipant
I couldn’t have said it better myself
This very good evolution of the booking process, generates a lot of problems, risks of double booking, because of a tiny detail
And we have no reasonable solutionApril 19, 2023 at 6:18 am #1444039J. DavisKeymaster
Literally, the booking is not confirmed yet because you did not get a payment from the customer. There is always a risk of double booking when the payment is delayed. You should rather use online payment gateways like PayPal or Stripe with immediate payments.
John DavisApril 19, 2023 at 9:28 am #1444173eric BrabantsParticipant
I agree, no payment … no confirmation
And the “Enable Auto-Abandonment” feature is really great
But during the “Period of time in hours a user has to pay for a booking” these dates are unavailable for booking on my site, while on OTAs they are available …
I need the status to be the same on the site AND on the OTAs
At this point, the only solution I have is to manually force the reservation as confirmed, which adds confusion to my customersApril 25, 2023 at 3:33 am #1446460J. DavisKeymaster
Thanks for your reply. We will keep an eye on this request and add it to our list of features if we get more upvotes.
John DavisMay 31, 2023 at 10:44 pm #1462944István TornyosParticipant
With the greatest respect, but I think this is a mistake for which a solution should be found urgently and not waiting for a sufficient number of votes to arrive. All other providers have a minimum grace period for the transfer to arrive.June 5, 2023 at 7:04 pm #1464753Daniel SteinmannParticipant
J.Davis, you say “You should rather use online payment gateways like PayPal or Stripe with immediate payments.” I am sorry but you as a developer and we as the web designers can not tell our customers how to run their business. In my clients case, they use Paypal and Direct Bank Transfer as payment option so it is up to the guest to choose whatever is easier for them and this is what good customer service is about.
That said, my client as an issue with this “improvement” as well. At least give us an option to use the settings as before you implemented this improvement.
A client chooses to pay via Bank Transfer and as a matter of fact the money is otw but it takes 2-3 business days to clear the account. In the meantime the nights get booked on an OTA as they are not blocked there despite the Bank Transfer client already has paid. Now deal with the charge back of the bank and an upset client.
In short, please add my request to the list and give us back the old setting (at least as an option). And this is not me requesting it but my client.June 7, 2023 at 1:22 am #1465316eric BrabantsParticipant
I’m a lodge owner and I’m in the same situation as Daniel Steinmann.
In my case, I offer to my customers to use Stripe or PayPal or Direct Bank Transfer as payment options.
Here in France, many old people prefer Direct Bank Transfer, which is better known and more reassuring to them.
Transfers generally take between 1 and 3 working days.
During this period, with the new settings, the risk of double booking becomes very high …. along with the risks of insatifactions, extra work, financial loss, bad Google rating and so on.
Give us a “practical” solution
EricJune 14, 2023 at 6:28 am #1468125J. DavisKeymaster
Thank you for your feedback. We have created such a request and will do our best to offer a proper solution for this case.
John DavisAugust 10, 2023 at 12:30 am #1489624Maurice CouwenbergParticipant
Since the new release in April, we have to solve manually the blocking at the OTA for reservations pending payment. The high season is now almost over and it was a bad experience because I could not trust on the normal sync.
Please inform your customers using the direct transfer bank functionality when you are going to solve this issue. This is going to be a real showstopper for using MPHB.
Anybody found a work around to trigger the sync to OTA directly after the reservation?
MauriceAugust 11, 2023 at 4:56 am #1490220J. DavisKeymaster
Hi Maurice, Thanks for your feedback. I’ve added your upvote. We will notify you once we have any news on this.August 17, 2023 at 1:50 am #1492351RagnhildsParticipant
We’re having the same issue with double bookings when the customer has chosen bank transfer as payment, the booking on the iCal doesn’t block on the OTAs. It’d be great to have a toggle to say if booking is pending THEN block on the iCal for OTAs.
Is there an ETA for when this feature will become available? Not having this feature is causing us a lot of headaches and fees.August 23, 2023 at 12:31 am #1494380Maurice CouwenbergParticipant
hi, yes, we need an ETA for this. It is not a strange question, airbnb also blocks the calendar while the customer has 24 or 48 hours to pay (or cancel). So please Motopress, if you make changes in your system, make sure they don´t cause other major problems. think through, ask you customers or a review before going live and take care!!
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