Direct Transfer Bank – Payment Pending – availability synced with OTA

[eric Brabants]

When making a reservation with payment via Direct Transfer Bank, with the option “Enable Auto-Abandonment” activated ….

The accommodation is well blocked on “Hotel booking” which a “Payment Pending” status, while waiting the customer do the payment (via transfert), and therefore not bookable by another customer

… But it remains available for booking on OTAs : there is no sync via iCal (AirBnB, Booking, Abritel)

and therefore a risk of double booking 🙁

[J. Davis]

Hi Eric,

Thanks for your question. There are added bookings with confirmed status to the ical file. You may use the online payment gateways or Test Payment gateway to confirm the booking immediately.

best regards,
John Davis

[Maurice Couwenberg]

hi,

I face the same problem because my customer pay by banktransfer. This means a few days the accommodation is blocked in MTHB but not synced to the OTA´s. Very risky, currently we have to manually adjust in each OTA´s as workaround. To trigger the sync earlier, I can manually change the status of the reservation to confirmed (before payment received) …but this triggers also the email send out informing the customer that he has paid and reservation is confirmed. this was a recent, very good process improvement by MTHB, but it give me now the sync problem. Anybody ideas how to solve?
BR
Maurice

[eric Brabants]

@Maurice Couwenberg

I couldn’t have said it better myself

This very good evolution of the booking process, generates a lot of problems, risks of double booking, because of a tiny detail

And we have no reasonable solution

[J. Davis]

Hi,

Literally, the booking is not confirmed yet because you did not get a payment from the customer. There is always a risk of double booking when the payment is delayed. You should rather use online payment gateways like PayPal or Stripe with immediate payments.

best regards,
John Davis

[eric Brabants]

I agree, no payment … no confirmation

And the “Enable Auto-Abandonment” feature is really great

But during the “Period of time in hours a user has to pay for a booking” these dates are unavailable for booking on my site, while on OTAs they are available …

I need the status to be the same on the site AND on the OTAs

At this point, the only solution I have is to manually force the reservation as confirmed, which adds confusion to my customers

[J. Davis]

Hi Eric,

Thanks for your reply. We will keep an eye on this request and add it to our list of features if we get more upvotes.

best regards,
John Davis

[István Tornyos]

With the greatest respect, but I think this is a mistake for which a solution should be found urgently and not waiting for a sufficient number of votes to arrive. All other providers have a minimum grace period for the transfer to arrive.

[Author]

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