Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking Coupon not applying to deposit
- This topic has 1 reply, 2 voices, and was last updated 4 months ago by J. Davis.
- AuthorPosts
- July 24, 2024 at 1:47 am #1647845Antoine GuillaumeParticipant
Hello,
I am experiencing an issue with the 100% discount coupon with Stripe. The problem does not occur with all my accommodations, and it seems to be related to the pricing, but I’m not sure about the specifics.
Details:
The 100% discount coupon works perfectly for some accommodations (I apply it, and I can book without paying anything). However, for some accommodations, even when the discount coupon is applied, the deposit amount and the total amount show as 0€, but I am still prompted to pay the initial deposit.
For example, when I want to book for 13 nights, the total amount of the booking is 1,114.23€, and the deposit (30%) is 334.27€. I apply the 100% coupon, the booking amount and the deposit display as 0€, but the Stripe card module still appears, and I’m required to pay the deposit (334.27€). And for the same accommodation but with different booking dates, the coupon applies perfectly.
I am seeking assistance to identify and resolve this issue. Any guidance or suggestions would be greatly appreciated.
Thank you!
August 2, 2024 at 4:41 am #1651713J. DavisKeymasterHi Antoine,
If you use any caching plugin you can try to exclude the checkout page from caching. Feel free to contact our support team if it does not help. - AuthorPosts
- You must be logged in to reply to this topic.