Andre Flores

Forum Replies Created

Viewing 15 posts - 106 through 120 (of 1,932 total)
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  • in reply to: new “My Account” Page Reservation details #1305352

    Hello Eden,

    Thank you for your suggestion, it is much appreciated. Currently there is no such option in the plugin, however, we will consider it for future plugin updates.

    Regards,
    Andre

    in reply to: Two issues: no checkout and price with tax included #1305348

    Hello Sara,

    The issue is already taken care of in ticket #49788 of our Help Desk.

    Regards,
    Andre

    in reply to: Availability Calendar – Show fully booked dates on general calendar #1302351

    Hello Felizia,

    Thank you for your upvote, it has been counted.

    Regards,
    Andre

    in reply to: Weird issue with mphb_availability_calendar #1296478

    Hello David,

    Perhaps that was a caching issue. Anyway, I am glad it works fine now.
    Do not hesitate to contact us back in case further issues arise.

    Regards,
    Andre

    in reply to: Reservation error but payment accepted via stripe. #1296205

    Hello Serkan,

    This appears to be a unique issue, which requires extra time and attention to be resolved. I would kindly ask that you submit a request in our Help Desk, so we could take a closer look at the issue.
    Make sure to include booking/payment ID’s with the issue in the ticket.

    Regards,
    Andre

    in reply to: Weird issue with mphb_availability_calendar #1296202

    Hello David,

    That is correct, you should include the ID of accommodation type and not the accommodation itself. Provide me with the URL to the page in question and temporary access to WordPress Dashboard in a private reply, so I take a closer look at the issue.

    Regards,
    Andre

    in reply to: payment options #1296199

    Hello Jesus,

    Sure, you should make sure to enable the “Confirmation upon payment” mode under Accommodation ->Settings tab. Once it is done, navigate to Accommodation ->Settings ->Payment Gateways tab to enable desired payment gateways.

    Regards,
    Andre

    in reply to: Send the customer an email with deposit to pay. Approve Manually. #1296198

    Hello Ryan,

    This can be done by means of Payment Request add-on, which allows including Booking Balance Due and Booking Payment Request Link tags to the confirmation email with confirmation “By admin manually” mode enabled.

    Regards,
    Andre

    in reply to: Unwanted message next to hamburger menu in mobile mode #1243774
    This reply has been marked as private.
    in reply to: How to add a lot of seasons/rates #1237678

    Hello Jeffrey,

    Yes, that is correct, you will need to create rates for each accommodation type. If seasons match, then you may use them for all the accommodations, however, rates must be unique. You may use “Duplicate Rate” option in order to make the rates configuration process easier and faster (you will need to change the rate name and prices for added seasons if needed).
    For the next year, you may create new seasons and include them in existing rates, there is no need to create new rates each season.

    Regards,
    Andre

    in reply to: Emails for payments Needs Response #1237677

    Hello Ryan,

    Thank you 🙂 I have added one more vote to the feature request.

    Regards,
    Andre

    in reply to: Yield management or dynamic pricing model #1237676

    Hello Cee,

    Thank you for your up-vote, it has been counted.

    Regards,
    Andre

    in reply to: How to update Hotel Booking Plugin ? #1237675

    Hello Francisco,

    The latest Hotel Booking plugin version currently available in Luviana theme is 3.9.10. You will be able to update the plugin once our developers include an updated version to the theme and update the theme itself to make sure everything is in tact.
    You may purchase the Hotel Booking plugin license separately in order to be able to receive its automatic updates regardless of the theme version in future.

    Regards,
    Andre

    in reply to: Booking Reservation Cancelation Not Updating Properly #1237665

    Hello Stacy,

    If the booking is canceled at VRBO, it is very important that it is removed from the VRBO iCal file. If it is, then the booking will be removed from the corresponding Hotel Booking calendar after the next sync. If you are sure the canceled booking was removed from the VRBO iCal file but still was there in the Hotel Booking calendar, kindly submit a request to our Help Desk providing your website URL and temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Unwanted message next to hamburger menu in mobile mode #1237664

    Hello Edgar,

    Kindly provide me with your website URL and temporary access to your WordPress dashboard in a private reply, so I take a closer look at the issue.

    Regards,
    Andre

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Viewing 15 posts - 106 through 120 (of 1,932 total)
1 2 3 … 7 8 9 … 127 128 129