Reservation error but payment accepted via stripe.

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  • This topic has 2 replies, 2 voices, and was last updated 5 months ago by Andre Flores.
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  • Author
    Posts
  • #1295619
    Serkan Geray
    Participant

    Hello we have three customers who book but as soon as he validates the reservation he pays with band and that puts lines of codes, suddenly we have no trace of their reservation.

    Thank you for your help.

    I will give you access to the site to check with next private post, thank you

    Best regards.

    #1295621
    Serkan Geray
    Participant
    This reply has been marked as private.
    #1296205
    Andre Flores
    Moderator

    Hello Serkan,

    This appears to be a unique issue, which requires extra time and attention to be resolved. I would kindly ask that you submit a request in our Help Desk, so we could take a closer look at the issue.
    Make sure to include booking/payment ID’s with the issue in the ticket.

    Regards,
    Andre

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