- This topic has 10 replies, 6 voices, and was last updated 5 months, 3 weeks ago by J. Davis.
- July 15, 2021 at 11:05 pm #1156692Ryan LabelleParticipant
I have a customer that paid a 100 deposit and then the balance on 2 occasions. I have attached the logs for the Booking.
You can see an email went out (approved Booking Email) for the deposit but does no email go when they pay the balance (and if so which?).
I see from the url (
https://selfcateringstratford.co.uk/booking-confirmation/payment-success/?payment_id=4289) that they see a screen that tells them they do?
Is there no email notification after a payment has been made (Request Payments Plugin)July 15, 2021 at 11:54 pm #1157166Andre FloresModerator
For now there is no confirmation email sent to guests when the payment is made via Payment Request plugin. We do have such a feature request and I have added your up-vote to it. In case there are more requests from other users, we might consider implementing such option in one of the plugin future updates.
AndreJuly 17, 2021 at 8:01 am #1157703Ryan LabelleParticipant
Thank you 🙂December 28, 2021 at 5:03 pm #1236862Ryan LabelleParticipant
+1 from another person using your plugin 🙂December 30, 2021 at 8:16 am #1237677Andre FloresModerator
Thank you 🙂 I have added one more vote to the feature request.
AndreDecember 30, 2021 at 6:51 pm #1237809Ryan LabelleParticipant
Thank you Andre. Merry Christmas.January 7, 2022 at 7:22 am #1240863RobertParticipant
+1 – makes sense to confirm to the customer that a payment has been made.January 11, 2022 at 12:49 am #1242378J. DavisKeymaster
Thanks for your upvote.
J. DavisFebruary 10, 2022 at 7:11 am #1257831Adrianna SchmittParticipant
upvote as well 🙂April 14, 2022 at 12:29 am #1289857Russell WestParticipant
+1 here too.
A quick win would be to allow use of %customer_email% in the recipient list for the amdin email. As the admin I’d be happy with a copy of what goes to customer.April 14, 2022 at 5:11 am #1290025J. DavisKeymaster
Thanks for your comment. We have added your upvote to this task.
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