Andre Flores

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Viewing 15 posts - 406 through 420 (of 1,932 total)
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  • in reply to: I need help to change “Confirm Reservation” button #1165142

    Hello Marie,

    Would you like to change the button text? If so, you may do that via Loco Translate plugin. You will find an example of how to do that in this article.

    Regards,
    Andre

    in reply to: Add customer tax identification on invoices #1164219

    Hello Adrian,

    Would that be an additional field in checkout form, which should be included in the invoice? Unfortunately, there is no such possibility at the moment. We do have a similar feature request and I have added your up-vote to it. In case there are more requests from other users, we might consider implementing this option to the plugin.

    Regards,
    Andre

    in reply to: Stripe error: received unknown parameter: idempotencyKey #1164216

    Hello Bernd,

    Our developers have already found a fix and it will be included in the next plugin update, which is expected to be released shortly. Meanwhile, I would recommend temporary downgrading the Hotel Booking plugin to v. 3.9.8 to have Stripe working.

    Regards,
    Andre

    in reply to: How do I add custom fields to a booking? #1164214

    Hello Marie and Adrian,

    You may use our nice Checkout Fields add-on, which allows editing existing/adding new fields to the checkout form – I believe this is exactly what you need.
    However, those fields will not be displayed in invoice in case the PDF Invoices add-on is used.

    Regards,
    Andre

    in reply to: Tax Additional Services #1164212

    Hello Rachel,

    You may add a Service Tax under Bookings ->Taxes & Fees tab: http://i.prntscr.com/uNldIVEjQpipiigHRfd1Hg.png – this will apply the tax to services specifically.

    Regards,
    Andre

    in reply to: Auto fill in the ID in Divi #1164209

    Hello Ace,

    Thank you for sharing your insights, it is much appreciated. I will make sure to pass this information to our developers for further consideration.

    Regards,
    Andre

    in reply to: Cookie which breaks the caching (dreamhost) #1164186

    Hello Daniel,

    I am extremely sorry that you are facing issues on your website. I would kindly ask that you submit a request to our Help Desk providing access to your WordPress dashboard and your hosting control panel, so we take a closer look at settings and provide further assistance.

    Regards,
    Andre

    in reply to: Check-in Time Variable differing output #1164185

    Hello Robert,

    Unfortunately, I was unable to replicate the issue you are referring to. Tried removing the incorrect %check_in_time% variable and save changes. After that add the variable back to the same place and save changes once again. Check whether valid time is output in the customer approved emails after that.

    Regards,
    Andre

    in reply to: Languages in header #1164159

    Hello Frederik,

    Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at it.

    Regards,
    Andre

    in reply to: Looking for a way to charge a one time fee #1163394

    Hello Jeffrey,

    That is correct, there is no option to apply a fee depending on a length of stay, unfortunately. The only way to achieve the desired results is to add a fee to rates directly, as you have mentioned in your previous reply, and adding a notice to your guests know that the fee is included starting from a 3-nights stay.

    Regards,
    Andre

    in reply to: Payment intent type for Stripe question #1163392

    Hello Fenton,

    Unfortunately, there is currently no such possibility within default API integrated to the Hotel Booking plugin. We will take your suggestion in mind though for future plugin releases and might include such functionality .
    For now the best option would still be the Payment Request add-on, which works perfectly fine with the described scenario.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1163388

    Hello Sergio,

    Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
    Meanwhile, kindly use Hotel Booking v. 3.9.8 sent to you by one of our support agents via email.

    Regards,
    Andre

    in reply to: Urgent: Site not accepting payments? #1163378

    Hello there,

    Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
    Meanwhile, I will send Hotel Booking v. 3.9.8 to David via email.

    Thank you for understanding.

    Regards,
    Andre

    in reply to: Feature Request – Link notification emails to specific accommodation #1163370

    Hello Ash,

    Thank you for your suggestion, we do have such a feature request, however, it has not been popular to the date. I have added your up-vote to it, let’s see if there are more users requiring this feature.

    Regards,
    Andre

    in reply to: Guest Account Registration #1163366

    Hello there,

    Thank you for your up-votes, they all have been counted.

    Regards,
    Andre

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Viewing 15 posts - 406 through 420 (of 1,932 total)
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