Urgent: Site not accepting payments?

  • This topic has 14 replies, 7 voices, and was last updated 3 weeks, 1 day ago by Andre Flores.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #1163032
    Andy Smith-Dane
    Participant

    Two issues here, firstly when I choose 2 adults and 0 children a warning of
    “Children number is not valid.” appears.

    Secondly, and the more important issue, is that the site has suddenly stopped popping the Stripe box up so no one can actually book!

    I just get:

    Billing error. We could not retrieve data from the specified Element.
    Please make sure the Element you are attempting to use is still mounted.
    (anonymous) @ mphb.min.js?ver=3.9.9:1

    Site is: http://www.lonanhouse.co.uk

    #1163209
    Andy Smith-Dane
    Participant

    Rolled back to 3.9.8 via hosts backup and now Stripe works again, so looks like it’s a bug in the latest version.

    #1163222
    David Stapleford
    Participant

    Where can I find version 3.9.8? I have the same problem.

    #1163378
    Andre Flores
    Moderator

    Hello there,

    Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
    Meanwhile, I will send Hotel Booking v. 3.9.8 to David via email.

    Thank you for understanding.

    Regards,
    Andre

    #1163455
    Simon Smalle
    Participant

    Hello Andre,

    Could you please send me also this Hotel Booking v. 3.9.8.
    My website got the same problem, and my client isn’t happy.

    Thanks,

    Simon

    #1163517
    Andy Smith-Dane
    Participant

    Simon if you have hosting backups you can just restore the plugin folder to before 21/7

    #1164636
    sjoerd Kessels
    Participant

    So we are 3 days after you know a fix to this critical bug and it still hasn’t been published? I can’t believe it!

    Please send me the previous version to? Can I just install that over the current one?

    And please release the update asap!

    Sjoerd

    #1164639
    Andy Smith-Dane
    Participant

    They told me it’d be a week until the fix, which isn’t exactly great. If it was me, I’d have repushed 3.9.8 as 3.9.10 to urgently hotfix the issue

    #1164805
    sjoerd Kessels
    Participant

    @Andy Exactly. It’s if they are not aware it’s a critical system for many clients.

    #1165177
    Andre Flores
    Moderator

    Hello Sjoerd,

    I have just sent the Hotel Booking v. 3.9.8 in ticket #41065, kindly install it over existing version to have the issue fixed until the v. 3.9.10 is released.
    Thank you for understanding.

    Regards,
    Andre

    #1165196
    Andre Flores
    Moderator

    Hello there,

    We have just released the Hotel Booking plugin v. 3.9.10 with the Stripe issue fixed. Kindly update the plugin to have Stripe working again.

    Regards,
    Andre

    #1165531
    Robert VanOrden
    Participant

    The new version DID NOT fix my problem… when the “Book Now” button is pressed, NOTHING happens. No error, etc. Tested in Edge, Firefox, Chrome.

    Help!

    #1165678
    Andre Flores
    Moderator

    Hello Robert,

    Looks like there is something else that causes the issue on your website. Kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1173901
    Barbara Fresz
    Participant

    Hi there,

    I also have the above issue and I sent the help desk a notice days ago, and have not received any replies. Feeling very frustrated as this is a critical site issue – we can’t accept payments atm!

    #1177338
    Andre Flores
    Moderator

    Hello Barbara,

    The issue is already taken care of by one of our technical support agents. I have asked to speed up the resolution for you, so you should receive an email shortly.

    Regards,
    Andre

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