- This topic has 16 replies, 9 voices, and was last updated 1 year, 11 months ago by J. Davis.
- July 28, 2021 at 4:31 am #1163032Andy Smith-DaneParticipant
Two issues here, firstly when I choose 2 adults and 0 children a warning of
“Children number is not valid.” appears.
Secondly, and the more important issue, is that the site has suddenly stopped popping the Stripe box up so no one can actually book!
I just get:
Billing error. We could not retrieve data from the specified Element.
Please make sure the Element you are attempting to use is still mounted.
(anonymous) @ mphb.min.js?ver=3.9.9:1
Site is: http://www.lonanhouse.co.ukJuly 28, 2021 at 10:25 am #1163209Andy Smith-DaneParticipant
Rolled back to 3.9.8 via hosts backup and now Stripe works again, so looks like it’s a bug in the latest version.July 28, 2021 at 11:23 am #1163222Michael CarltonParticipant
Where can I find version 3.9.8? I have the same problem.July 28, 2021 at 11:04 pm #1163378Andre FloresModerator
Our developers are aware of the issue and have already found a solution. The fix will be included in the next plugin update, which is expected to be released shortly.
Meanwhile, I will send Hotel Booking v. 3.9.8 to David via email.
Thank you for understanding.
AndreJuly 29, 2021 at 12:13 am #1163455Simon SmalleParticipant
Could you please send me also this Hotel Booking v. 3.9.8.
My website got the same problem, and my client isn’t happy.
SimonJuly 29, 2021 at 1:20 am #1163517Andy Smith-DaneParticipant
Simon if you have hosting backups you can just restore the plugin folder to before 21/7July 31, 2021 at 7:29 am #1164636sjoerd KesselsParticipant
So we are 3 days after you know a fix to this critical bug and it still hasn’t been published? I can’t believe it!
Please send me the previous version to? Can I just install that over the current one?
And please release the update asap!
SjoerdJuly 31, 2021 at 7:38 am #1164639Andy Smith-DaneParticipant
They told me it’d be a week until the fix, which isn’t exactly great. If it was me, I’d have repushed 3.9.8 as 3.9.10 to urgently hotfix the issueJuly 31, 2021 at 11:16 pm #1164805sjoerd KesselsParticipant
@Andy Exactly. It’s if they are not aware it’s a critical system for many clients.August 2, 2021 at 4:04 am #1165177Andre FloresModerator
I have just sent the Hotel Booking v. 3.9.8 in ticket #41065, kindly install it over existing version to have the issue fixed until the v. 3.9.10 is released.
Thank you for understanding.
AndreAugust 2, 2021 at 4:38 am #1165196Andre FloresModerator
We have just released the Hotel Booking plugin v. 3.9.10 with the Stripe issue fixed. Kindly update the plugin to have Stripe working again.
AndreAugust 2, 2021 at 4:12 pm #1165531Robert VanOrdenParticipant
The new version DID NOT fix my problem… when the “Book Now” button is pressed, NOTHING happens. No error, etc. Tested in Edge, Firefox, Chrome.
Help!August 3, 2021 at 1:34 am #1165678Andre FloresModerator
Looks like there is something else that causes the issue on your website. Kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.
AndreAugust 21, 2021 at 1:07 pm #1173901Barbara FreszParticipant
I also have the above issue and I sent the help desk a notice days ago, and have not received any replies. Feeling very frustrated as this is a critical site issue – we can’t accept payments atm!August 30, 2021 at 5:41 am #1177338Andre FloresModerator
The issue is already taken care of by one of our technical support agents. I have asked to speed up the resolution for you, so you should receive an email shortly.
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