Andre Flores

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Viewing 15 posts - 271 through 285 (of 1,926 total)
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  • in reply to: Hide certain Accommodation Type from appearing in search #1188732

    You are always welcome. It would be very much appreciated if you share your positive feedback about the Hotel Booking plugin at: https://www.trustpilot.com/evaluate/www.getmotopress.com.

    Thank you in advance!

    in reply to: Problem with fonts #1188730

    Hello Mariusz,

    This is indeed strange as the font seems to be applied in both cases, however, it looks like totally different fonts at: https://kamienica.bialystok.pl/pokoje/ and at: https://kamienica.bialystok.pl/testowe-rozwiazania/.
    Check your custom CSS code as well as inline styles directly on the page in order to make sure there is are no other fonts that affect the h2 titles.

    Regards,
    Andre

    in reply to: Error message when payment request sent #1188625

    Hello Robert,

    You are always welcome, I hope everything will work smoothly this time.

    Regards,
    Andre

    in reply to: How to show price without children #1186948

    You are most welcome, I am glad I could help.
    It would be very much appreciated if you share your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    in reply to: WordPress not showing update available on plugins #1186945

    Hello Raphael,

    Most likely you have had a Hotel Booking plugin built in one of our themes, that is why no license key field was available. Please note that the plugin built in the theme can be updated only along with the theme and currently the latest plugin version included in our hotel themes is v. 3.9.10. Now that you have installed the Hotel Booking plugin separately, you will be able to updated it automatically regardless of the theme version.

    Regards,
    Andre

    in reply to: Services: How do I edit the numbers set in drop-down? #1186943

    Hello Hannah,

    The service is applied to guests total capacity, so in case the room accepts 4 guests, there is no way to apply the service to maximum of 2 guests. If you would like to charge extra for additional guests, you should use the Variable Pricing, so the price per night is increased by $25 for 2+ guests. For more details check this article.

    Regards,
    Andre

    in reply to: Very high cpu usage, sync calls every second #1186931

    Hello Gundula,

    Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so I take a closer look at the issue. Perhaps, I will be able to find some workaround in order to avoid this issue.

    Regards,
    Andre

    in reply to: Hide certain Accommodation Type from appearing in search #1186894

    Hello Kerry,

    Thank you for getting back to me. Yes, accommodations are not being displayed in the calendar when switching the accommodation type to Private mode indeed.
    In this case you may try hiding the accommodation type in question on your website via CSS. Add the following code under Appearance ->Customize ->Additional CSS:

    .mphb-room-type.post-XXX {
    display: none;
    }

    Where “XXX” is the accommodation type ID. This will hide it everywhere on the website, however, you will still be able to book it in the back-end.

    Regards,
    Andre

    in reply to: Guest Account Registration #1186874

    Hello everyone,

    Thank you for your up-votes, I have added them to the requests list.

    Regards,
    Andre

    in reply to: Why do all my accommodations show Prices start at: $xxx for 2 nights #1186872

    Hello Raphael,

    Thank you for letting us know, I am glad that the issue no longer persists.

    Regards,
    Andre

    in reply to: Mailchimp Integration Not Working #1186870

    Hello Ashleigh,

    Usually the error occurs when there are some fields set up as required in your Mailchimp list settings, however not included in the subscription form. You may check what causes the issue by following directions from this article.
    As for the second issue, it might be related to the first one, kindly check this article with some possible reasons the issue occurs.

    Regards,
    Andre

    in reply to: Error message when payment request sent #1186359

    Hello everyone,

    We have just released the Hotel Booking plugin v. 3.9.13 and the Payment Request v. 1.1.8 versions with Stripe payments issues fix included. I would kindly ask that you update both plugins to the latest version in order to have the issue resolved.
    I hope these versions will become the stable ones, so we could move forward with improving both plugins.

    Regards,
    Andre

    in reply to: Calendar Sync stuck on “waiting” #1185476

    Hello James,

    Thank you for letting me know, I am glad it works fine now 🙂

    Regards,
    Andre

    in reply to: All bookings is empty #1185471

    Hello Michael,

    You should make sure the “Display imported bookings.” option is checked for selection: https://prnt.sc/1sa4ww3.

    Regards,
    Andre

    in reply to: How to show price without children #1185470

    Hello Andreas,

    You may set the base price as 85 per night, and then use Variable Pricing to configure prices according to the number of guests: https://prnt.sc/1sa4og2. This will allow to display 85 per night as a standard price and will increase the price in case children will also stay.

    Regards,
    Andre

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Viewing 15 posts - 271 through 285 (of 1,926 total)
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