- This topic has 25 replies, 6 voices, and was last updated 5 hours, 28 minutes ago by Andre Flores.
- August 19, 2021 at 8:34 am #1173027Fenton ShoemakeParticipant
When the customer reaches the page to pay remaining balance from the request payment link, they are seeing this error message below where they enter their credit card to pay.
An error has occurred. Please try again later.August 19, 2021 at 11:26 am #1173146Dave AdamsParticipant
Same error here. I cannot take any payments.
After the bug with 3D secure this is becoming a little embarrassing explaining to customers we have problems with payments.
Is this being looked into Motopress?August 24, 2021 at 3:57 pm #1175077UPRParticipant
I’ve raised this problem weeks ago with them – no fix. 🙁August 26, 2021 at 9:20 am #1176064Fenton ShoemakeParticipant
I sent in a support ticket but, haven’t had a response..August 26, 2021 at 8:53 pm #1176202UPRParticipant
There was an update to the plugin yesterday which fixes that issue, however, it currently doesn’t display additional services (if booked) in the cost breakdown, resulting in a wrong total displayed!
I’ve raised the issue with support, but no response yet.
SashAugust 27, 2021 at 12:16 pm #1176648Dave AdamsParticipant
On my site not only does it not include the additional services, it also doesn’t account for payments already made and it also ignores any manually inputted total booking price.
I’m having yet more complaints from customers.
MotoPress – this is increasingly frustrating and embarrassing – is there no quality control on your updates?August 27, 2021 at 4:44 pm #1176700UPRParticipant
Hi Dave, I have to agree with you, frustrating here too! Not only are there poor updates pushed out, but the support is also increasingly lacking and have poor knowledge or understanding.
Probably time to look for a different software…
For us, payments already made are showing up correctly though, but due the missing ‘Additional Services’ component, the calculation is totally wrong.August 30, 2021 at 4:35 am #1177295Andre FloresModerator
I am extremely sorry for the delayed response. The issue with the error has been fixed in the latest plugin release indeed, however, currently there is a new issue with the remaining balance due calculation somehow. I have already passed the request to our developers and QA team, they will check it immediately and provide a resolution.
I am sorry for the inconvenience, I will let you know once there are any updates regarding this matter.
AndreAugust 30, 2021 at 8:24 am #1177459Matthew DurrantParticipant
I’m working on a new site for one of my clients now. I’m just setting up the Motopress hotel booking plugin. The site is due to be passed over to my client next week. I’m not happy with this.August 31, 2021 at 4:22 am #1177936Andre FloresModerator
I have talked to our developers and they informed me that it should not take much time to find a resolution and implement the fix to the plugin.
Thank you in advance for your patience.
AndreSeptember 1, 2021 at 6:02 am #1178596Matthew DurrantParticipantThis reply has been marked as private.September 3, 2021 at 5:10 am #1179632Matthew DurrantParticipant
Hi Andre, I need a reply to my comment marked private, today, please. I have to show my client their new website with the hotel booking plugin, tomorrow!! ThanksSeptember 3, 2021 at 5:34 am #1179639Matthew DurrantParticipantThis reply has been marked as private.September 3, 2021 at 7:09 am #1179684Matthew DurrantParticipantThis reply has been marked as private.September 3, 2021 at 10:05 am #1179766Dave AdamsParticipant
There was a patch issued last night that fixes the display price being incorrect. However, yet again, another bug is now present so when the customer tries to pay it still actually charges the wrong amount.
Any else seeing this?
Motopress – will this ever get fixed?
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