Andre Flores

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Viewing 15 posts - 256 through 270 (of 1,936 total)
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  • in reply to: Invoice has no tax informations #1197231

    Hello Felix,

    The issue is currently taken care of it ticket #42783, kindly expect an email with further updates there.

    Regards,
    Andre

    in reply to: How to create a child theme for Albatross Theme? #1197226

    Hello Rocco,

    There are no specifics in creating child theme for Albatross theme, you may follow directions from this article.

    Regards,
    Andre

    in reply to: Woocommerce Payment vs HB Woocommerce Payments #1197221

    Hello there,

    You will not need to use HB WooCommerce Payments plugin to sell tickets, as this plugin can be only used to allow using WooCommerce payment gateways for accommodation bookings within Hotel Booking plugin.
    Basically, you will not be able to add accommodation bookings and tickets to the same cart, you will need to sell them separately.

    Regards,
    Andre

    in reply to: I have a problem with reservations spread over 2 seasons #1197206
    This reply has been marked as private.
    in reply to: Make room services mandatory #1197205

    Hello Buce,

    Make sure to set the Limit option to “1” in order to have the fee charged once per the whole stay: https://prnt.sc/1vb8nn5.

    Regards,
    Andre

    in reply to: Calendar Sync stuck on “waiting” #1197204

    Hello Daniel,

    Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1193331

    Hello Martin,

    You have lost changes after plugin update as you performed them directly in plugin files, so you will need to perform them once again. As an option you may back-up edited file and replace the original file with it after each update, until there is a solution.
    I have passed the request for further consideration to our developers, if we receive more similar requests from other users, they might consider allowing such a possibility in one of the plugin future updates.

    Regards,
    Andre

    in reply to: Woocommerce Payment vs HB Woocommerce Payments #1193329

    Hello Jean,

    In order to be able to integrate payments available in WooCommerce to the Hotel Booking plugin, you should install WooCommerce Payments add-on for Hotel Booking. Apart from this add-on and WooCommerce plugin itself, no other plugins are required. Kindly check the following video on how to set up WooCommerce Payments add-on: https://youtu.be/9R0Jkf2-aww.

    Regards,
    Andre

    in reply to: Unable to install Plugins in Booklium #1193328

    Hello Jain,

    The issue is caused by the fact our account at WordPress.org is temporary suspended. This does not affect our themes or plugins in any way, however, does not allow installing some plugins directly from WordPress.com repository. We have already updated our themes and included plugins in their packages. Kindly activate the theme license under Appearance ->Theme License to be able to update the Booklium theme. Once it is done, you will be able to install plugins easily. If there is still no luck, let me know so I provide you with plugins archives via email to install manually.

    Regards,
    Andre

    in reply to: No accommodations found #1193327

    Hello Jacques,

    Kindly provide me with your website URL and temporary access to WordPress dashboard in a private reply, so I take a closer look at the issue.
    Also specify exact seasons you are facing issues with.

    Regards,
    Andre

    in reply to: No accommodations matching criteria. #1193300

    Hello Dimitrios,

    The issue is already taken care of in ticket #42830, kindly expect an email with further updates regarding this matter shortly.

    Regards,
    Andre

    in reply to: How to add custom fields to the “Add accomodation type interface” #1193294
    This reply has been marked as private.
    in reply to: Edit Booking / Checkout form #1193151
    This reply has been marked as private.
    in reply to: Error message when payment request sent #1193136

    Hello Robert,

    If you use the confirmation “By admin manually” mode, then there is no option to charge your guests the deposit. Once the booking is approved by the admin, the link to pay the full booking price will be sent to a guest. For more details on how the payment request works with different confirmation modes kindly check this page.

    Regards,
    Andre

    in reply to: Feature request: more permissions for users not Admin #1193131

    Hello Michele,

    Our developers are currently working on developing and implementing this feature to the plugin. It takes some time as we are willing to develop a complete feature with different user roles, which can be used by the property owner to delegate responsibilities in a nice manner.
    There is no exact time frame for the feature release, unfortunately, however, I am sure it will be included in the plugin in the near future.

    Regards,
    Andre

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Viewing 15 posts - 256 through 270 (of 1,936 total)
1 2 3 … 17 18 19 … 128 129 130