- This topic has 9 replies, 5 voices, and was last updated 11 months, 3 weeks ago by Andre Flores.
- November 9, 2020 at 7:14 pm #1027736Andy Smith-DaneParticipant
My calendar import has suddenly started getting stuck on “waiting” on the first property it goes to process and therefore never progresses to the next one.
The result is just a backlog of imports that should have been processed but they’re all still on “waiting”.
I’ve tried clearing the logs and restarting them but still the same result.November 10, 2020 at 7:37 pm #1028191Andy Smith-DaneParticipant
Having checked my PHP logs, it’s throwing this error:
Uncaught Error: Call to a member function format() on null in /www/wp-content/plugins/motopress-hotel-booking/includes/repositories/booking-repository.php:227″
I do have a ticket open, but I don’t want to reply to the email in case it puts it back to the back of the queue 🙂November 11, 2020 at 8:03 am #1028324Andre FloresModerator
I have located your ticket request and it is now taken care of. Let’s continue working on the issue in ticket #32491.
AndreJune 11, 2021 at 9:00 am #1140406Bradley VelsinkParticipant
I am having the same issue on my website. All syncs are stuck on waiting.June 14, 2021 at 1:33 am #1141267Andre FloresModerator
The issue has been addressed in ticket #39483. I am pasting my reply below just in case:
The issue is caused by a large number of sync logs: https://prnt.sc/15cwkop. You should navigate to Calendar Sync Status tab at the top admin bar and delete all the logs there. Then set the Automatically delete sync logs older than option under Accommodation ->Settings to at least a “Week” in order to avoid logs overload in your database.
Once it is done the synchronization should start working fine again.
AndreSeptember 11, 2021 at 7:47 pm #1183749James AndersonParticipant
Hi Andre, Same issue here. We have tried to delete the logs via the button shown, but does not seem to change anything. Is there another way to delete the logs?September 11, 2021 at 7:59 pm #1183751James AndersonParticipant
Disregard. It seems to have cleared now after around 30 mins. Have changed the retention setting to ensure it does not occur again. Thank you 🙂September 15, 2021 at 1:52 am #1185476Andre FloresModerator
Thank you for letting me know, I am glad it works fine now 🙂
AndreSeptember 29, 2021 at 5:03 am #1192742Daniel MullenParticipant
I have the same waiting issue. I have deleted all the logs but that hasnt helped. Is there another solution?
DanielOctober 8, 2021 at 6:51 am #1197204Andre FloresModerator
Kindly submit a request to our Help Desk providing your website URL and temporary access to WordPress dashboard, so we take a closer look at the issue.
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