- This topic has 3 replies, 3 voices, and was last updated 4 months, 2 weeks ago by LarryM.
- October 3, 2021 at 3:13 am #1194373LarryMParticipant
Hello, I just ran a CSV report from hotel bookings for my financial report and found a duplicate row – 1 guest resevered 2 rooms under 1 booking which is why they showed up twice. I can replicate this every time I create a test booking with multiple rooms, it shows up multiple times in the report.
The issue is that the ‘Total’, ‘Paid’ and ‘Payment Details’ columns all show the total amount from the whole booking in each duplicate row, not the total for that specific room. Therefore if I use it for financial reports, the totals will be incorrect. Rather than manually adjusting the export after running a report, is there a way to stop duplicate rows from exporting?October 12, 2021 at 1:31 am #1198518Andre FloresModerator
Thank you for reporting the issue, I was able to replicate it on my end. I have passed the request for further investigation to our developers. They will review it and once there is any feedback from them, I will let you know.
For now the only way to resolve the issue would be manually editing reports, sorry for the inconvenience.
AndreMay 13, 2022 at 10:53 am #1303140Jane WellsModerator
We are glad to inform you that the recent release of the Hotel booking plugin has the fix for ‘Total’, ‘Paid’ and ‘Payment Details’ columns showing the total amount from the whole booking in each duplicate row, not the total for that specific room.
Best RegardsMay 17, 2022 at 7:44 am #1304692LarryMParticipant
Thanks for that. I will give it a go in the near future.
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