report exporting duplicate values

  • This topic has 1 reply, 2 voices, and was last updated 2 weeks, 1 day ago by Andre Flores.
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  • #1194373
    LarryM
    Participant

    Hello, I just ran a CSV report from hotel bookings for my financial report and found a duplicate row – 1 guest resevered 2 rooms under 1 booking which is why they showed up twice. I can replicate this every time I create a test booking with multiple rooms, it shows up multiple times in the report.

    The issue is that the ‘Total’, ‘Paid’ and ‘Payment Details’ columns all show the total amount from the whole booking in each duplicate row, not the total for that specific room. Therefore if I use it for financial reports, the totals will be incorrect. Rather than manually adjusting the export after running a report, is there a way to stop duplicate rows from exporting?

    #1198518
    Andre Flores
    Moderator

    Hello Larry,

    Thank you for reporting the issue, I was able to replicate it on my end. I have passed the request for further investigation to our developers. They will review it and once there is any feedback from them, I will let you know.
    For now the only way to resolve the issue would be manually editing reports, sorry for the inconvenience.

    Regards,
    Andre

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