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Hello Marlan,
Both bookings in provided .ics file have already passed, this may be the reason why they are not displayed in external calendars after synchronization. Try adding some test bookings for future dates and check whether they appear in external calendars after syncing with them.
Regards,
AndreHello Yan,
Try enabling the “Skip search results page and enable direct booking from accommodation pages.” option under Accommodation ->Settings tab – this will allow checking availability directly on accommodation type pages and proceeding to checkout if needed.
Regards,
AndreHello Edgar,
Thank you for your up-vote, it has been counted as well.
Regards,
AndreThank you for you kind words, your feedback is much appreciated and very important to our team! I would kindly ask that you share your positive feedback about Notifier and Payment Request add-ons using below links:
https://motopress.com/products/hotel-booking-notifier/#edd-reviews-respond/
https://motopress.com/products/hotel-booking-payment-request/#edd-reviews-respond/Thank you in advance!
Regards,
AndreHello Rafael and Robert,
Thank you for your feedback, it is much appreciated. I have added your up-votes to the feature request.
Regards,
AndreThis reply has been marked as private.Hello Noel,
Taking into account that guests may check-in any day of the week, such configuration is not possible, as the first rule in the rules list will have the highest priority.
The only way to achieve a similar configuration is creating three different seasons applied to different days of the week, and then configuring min-stay/max-stay booking rules for corresponding seasons.
You may find an example of how it should be configured in this article.Regards,
AndreThank you for all your up-votes, they have been counted 🙂
Hello Nicholas,
Thank you for sharing this information, it is much appreciated.
Our developers are currently working on possible fixes for issues, related to unexpected behavior during checkout process, e.g. when the page is refreshed, freezes etc.
We expect to have the Hotel Booking plugin update with possible bug fixes released shortly.Regards,
AndreHello Daniel,
The warning means that there is an existing booking/accommodation block in your calendar, which partially blocks dates from 2021-08-02 to 2021-08-18.
Navigate to Bookings ->Calendar and make sure dates are fully free to book, otherwise you will not be able to import booking with dates overlapping an existing booking.Regards,
AndreHello there,
I was unable to replicate the issue locally, notifications always arrive to the inbox regardless of how many days before check-in they should be sent. I would recommend installing WP Crontrol plugin and checking whether notifications are scheduled to be sent automatically.
If there is no luck with the issue, kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue on your website.Regards,
AndreYou are most welcome. It would be very much appreciated if you share your positive feedback about the Villagio theme at: https://motopress.com/products/villagio/#edd-reviews-respond.
Thank you in advance!
Hello Eric,
Unfortunately, there is no option to request/collect additional data depending on the booked accommodation type. If you add more fields to the Checkout page, they will be available regardless of what accommodation type is being booked.
As a workaround you may add a note to your guests to fill in certain fields on Checkout only in case they book specific accommodation.Regards,
AndreHello Maurice,
The issue has been passed for further investigation to our developers, once we receive any feedback regarding this matter from them, we will immediately let you know.
Thank you for cooperation.Regards,
AndreHello Maurice,
Yes, I have found your tickets and see the issues you have faced recently. I am sure this will be resolved soon and hope you will remain our happy Customer!
Regards,
Andre
