Andre Flores

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Viewing 15 posts - 331 through 345 (of 1,932 total)
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  • in reply to: “Book Now” Button Does Not Work #1177333
    This reply has been marked as private.
    in reply to: “Book Now” Button Does Not Work #1177330

    Hello Barbara,

    Do you have a ticket raised regarding this matter? If so, kindly provide me with the ticket #. As for the issue Vic had, it was caused by the fact that reservation product created for WooCommerce Payments had “0” price.

    Regards,
    Andre

    in reply to: Block Dates Issue #1177326

    Hello Robert,

    You are most welcome, I am glad I could help.

    Regards,
    Andre

    in reply to: HB Divi: Used Availability Search crashed, HB tool-collection away #1177325

    Hello there,

    Thank you for your feedback, I am glad that the issue is resolved now.

    Regards,
    Andre

    in reply to: Synchronisation Issues (Booking.com, Tripadvisor, AirBnB, HomeAway) #1177311

    Hello David,

    Thank you for sharing your insights. That is correct, looks like TripAdvisor decided to not allow synchronization with external iCal calendars anymore, however, they can whitelist the needed iCal link on demand.

    Regards,
    Andre

    in reply to: Display price per single night #1177309

    Hello Maciej,

    By default there is no option to display price per night with the minimum stay rule being set to more than 1 night. However, there is a workaround on how to achieve such behavior, you may find it in this topic.

    Regards,
    Andre

    in reply to: No accommodation found #1177307

    Hello Richard,

    Usually this happens when rates are not configured or configured improperly. If you have updates your seasons, you should make sure to include all the rates within your seasons and to not have a separate rate for each season. If the issue persists, provide me with an access to your WordPress dashboard in a private reply, so I take a closer look at it.

    Regards,
    Andre

    in reply to: Error message when payment request sent #1177295

    Hello everybody,

    I am extremely sorry for the delayed response. The issue with the error has been fixed in the latest plugin release indeed, however, currently there is a new issue with the remaining balance due calculation somehow. I have already passed the request to our developers and QA team, they will check it immediately and provide a resolution.
    I am sorry for the inconvenience, I will let you know once there are any updates regarding this matter.

    Regards,
    Andre

    in reply to: Checkout short code not working #1177227

    Hello Barbara,

    In order to check your configuration I need the access to your WordPress dashboard. Kindly provide me with it either here in a private reply or in our Help Desk.

    Regards,
    Andre

    in reply to: PHP Depreciated warning with Hotel Booking pro plugin!! #1172915

    Hello Matthew,

    I would kindly ask that you submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue. Also, provide some exact steps ti replicate the issue, as I was unable to do that locally.

    Regards,
    Andre

    in reply to: Block Dates Issue #1172906

    Hello Robert,

    The issue is when adding a block in the Hotel Booking, all the selected dates are taken into account (blocked). However, when exporting such blocks to third-party platforms, e.g. AirBnB, the last date is considered as check-out date, so it is available for booking at AirBnb, the same is with the first date, which is considered as the check-in date and therefore the check-out is possible on that date in AirBnB.
    We do have a request regarding this matter passed to our developers for further consideration, however, it will not likely be worked on in the near future, as our developers are currently busy with other priority tasks.
    For now it is recommended to block out desired dates on external platforms as well in order to avoid booking rules overlapping.

    Regards,
    Andre

    in reply to: Advanced Coupons and Offers #1172904

    Hello Robert,

    Thank you for your suggestions, we will definitely take them into consideration. We do have similar request already and are currently collecting feedback from our users. Basically, we plan to have some automatic discount options in future, however, currently our developers are busy with other priority tasks, so it is not likely we will see such features in the near future.

    Regards,
    Andre

    in reply to: Elementor Footer #1172902

    Hello Nicolas,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue you are facing.

    Regards,
    Andre

    in reply to: Change Accomodation Type of existing (and booked) room #1172891

    Hello Steve,

    Thank you for your feedback, it is much appreciated. Currently the only option would be generating new accommodation and getting rid of the previous one, which should have been changed. Basically, there is no such option in the plugin as functionality does not allow selecting certain rooms by your guests, you may only “move” them from one room to another manually via back-end.

    Regards,
    Andre

    in reply to: Change text of reserve button to book. #1172878

    You are most welcome 🙂
    It would be very much appreciated if you share your positive feedback about the Hotel Booking at: https://www.trustpilot.com/evaluate/www.getmotopress.com.

    Thank you in advance!

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Viewing 15 posts - 331 through 345 (of 1,932 total)
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