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Hello Richard,
Usually this happens when rates are not configured or configured improperly. If you have updates your seasons, you should make sure to include all the rates within your seasons and to not have a separate rate for each season. If the issue persists, provide me with an access to your WordPress dashboard in a private reply, so I take a closer look at it.
Regards,
AndreHello everybody,
I am extremely sorry for the delayed response. The issue with the error has been fixed in the latest plugin release indeed, however, currently there is a new issue with the remaining balance due calculation somehow. I have already passed the request to our developers and QA team, they will check it immediately and provide a resolution.
I am sorry for the inconvenience, I will let you know once there are any updates regarding this matter.Regards,
AndreHello Barbara,
In order to check your configuration I need the access to your WordPress dashboard. Kindly provide me with it either here in a private reply or in our Help Desk.
Regards,
AndreHello Matthew,
I would kindly ask that you submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue. Also, provide some exact steps ti replicate the issue, as I was unable to do that locally.
Regards,
AndreHello Robert,
The issue is when adding a block in the Hotel Booking, all the selected dates are taken into account (blocked). However, when exporting such blocks to third-party platforms, e.g. AirBnB, the last date is considered as check-out date, so it is available for booking at AirBnb, the same is with the first date, which is considered as the check-in date and therefore the check-out is possible on that date in AirBnB.
We do have a request regarding this matter passed to our developers for further consideration, however, it will not likely be worked on in the near future, as our developers are currently busy with other priority tasks.
For now it is recommended to block out desired dates on external platforms as well in order to avoid booking rules overlapping.Regards,
AndreHello Robert,
Thank you for your suggestions, we will definitely take them into consideration. We do have similar request already and are currently collecting feedback from our users. Basically, we plan to have some automatic discount options in future, however, currently our developers are busy with other priority tasks, so it is not likely we will see such features in the near future.
Regards,
AndreHello Nicolas,
Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue you are facing.
Regards,
AndreHello Steve,
Thank you for your feedback, it is much appreciated. Currently the only option would be generating new accommodation and getting rid of the previous one, which should have been changed. Basically, there is no such option in the plugin as functionality does not allow selecting certain rooms by your guests, you may only “move” them from one room to another manually via back-end.
Regards,
AndreYou are most welcome 🙂
It would be very much appreciated if you share your positive feedback about the Hotel Booking at: https://www.trustpilot.com/evaluate/www.getmotopress.com.Thank you in advance!
Hello Ahmed,
Thank you for letting us know, it is much appreciated. Your vote has been counted as well.
Regards,
AndreHello Ronald,
Was that a unique case or this has happened more than once? I would kindly ask that you submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue you are facing.
Regards,
AndreHello Marcus,
I have passed the request to our developers, they will check this matter for you. Once there is any information regarding this matter, I will immediately let you know.
Regards,
AndreHello Jeffrey,
There is no exact functionality to sign any contacts/documents, however, you may use the Terms & Conditions link to have your guests signing some kind of document confirming they agree that you keep the deposit. You may add a link to some kind of online document, where your guests will be able to fill in their personal information and sign it, e.g. PDF or Google Document.
Regards,
AndreHello Don,
Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.
Regards,
AndreHello Sam,
Thank you for your feedback, I have added your up-vote to the feature request. The feature has not yet been selected for development, so we do not expect it to be released in the near future. However, we are still collecting feedback from our users regarding this matter to find out how demanding the feature is.
Regards,
Andre
