Receiving multiple emails for same reservation done in Hotel Booking

[ronald abts]

Hi,

I just saw that i received 3 emails for the same booking / reservation from 1 person. Strange enough, the last send email with the highest reservation number is within the hotel booking plugin reservation system. The 2 other email are send out BUT not seen into the booking reservation system. I think this might be a bug into the system. All emails are send within the timespan of 1 minute from the system.

I alreaady did the folowing tests:
Disable all plugins –> No solution
Changed from the ASTRA Theme (which is being used worldwide with no issues) to the default theme –> No success.

My question:
Can we enable logging on the hotel booking plugin to see if the plugin is indeed sending these emails?
Why do I see ONLY the last send email into the reservation system on the website while there where 3 emails WITH reservation numbers send out.

Eaxmple:
Same reservation mail senmd out with numbers: #3404, #3406 and #3408. Last and highest number is within the reservation system on teh webside (admin). the 2 others, which do bear the same signature, are not even seen in the system…. Where did they go?

Determenation:
It does not happen always…..

Hope you really can help meas this is very annoying for the customer.

Hope to hear from you very soon.

thnaks in advance
Ronald Abts

[Andre Flores]

Hello Ronald,

Was that a unique case or this has happened more than once? I would kindly ask that you submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue you are facing.

Regards,
Andre

[ronald abts]

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