- This topic has 7 replies, 4 voices, and was last updated 2 months ago by Andre Flores.
- October 2, 2019 at 11:41 am #864219Charlotte JonesParticipant
I’m using the booking plugin to show only ‘guests’, but when searching for accommodation, the search results are recommending accomodations with maximum occupancies below the required amount.
For example, if someone makes a search for 6 guests, the system recommends an accommodation which only sleeps 4 (4 adults, 0 children).
Any solutions? It’s quite misleading for someone wishing to make a booking.October 10, 2019 at 11:10 am #867750Mary EvansParticipant
In recommendations guests gets the most optimal variant with the best set of accommodations according to a number of guests and prices. You can disable this option in the Accommodation tab > Settings.
M. EvansAugust 6, 2020 at 2:33 pm #988648Charlotte JonesParticipant
Disabling this option gets rid of the recommendation, but it still shows all available accommodations for the date range, even if the occupancy is below what the user searched for.
If someone searches for accommodation for 6 guests, I don’t want them to be shown a room that only takes 4 guests.August 7, 2020 at 6:12 am #988892Andre FloresModerator
This happens because if the accommodation for 6 guests is unavailable, your guests may still want to book accommodations for 4 and 2 guests. If you do not want this to happen, you may use this workaround.
AndreAugust 7, 2020 at 8:33 am #988950Charlotte JonesParticipant
Yes, I figured that may be the case. However it still recommends unsuitable occupation (eg. recommended for 10 guests: 1 x room with a max occupancy of 6).
If there is only one room available with an occupancy of 6, it will still recommend it to a family of 10, when there is nowhere else available for the other 4 guests to sleep.
I’ll take a look at the workaround, thanks.August 10, 2020 at 7:17 am #989897Mary EvansParticipant
As it was mentioned, by default, there are listed all available accommodation types on the search results page to let guests make a multiple booking or if there are no free accommodation types for the given search request.
For now, it is only possible to limit search results to the requested capacity via the workaround with attributes provided in the article.
We already have the request to limit search results to the requested capacity, on our feature requests list. We’ll add your upvote for this feature and notify you as soon as this gets implemented.
M. EvansAugust 17, 2021 at 2:08 am #1171893Sam OrchardParticipant
Any progress with this new feature? This is an issue that we’ve uncovered during our testing.
The problem is that there’s absolutely no reference to the fact that the results don’t meet the user’s booking requirements. So I know we’ll end up with customers making unsuitable bookings.August 18, 2021 at 4:26 am #1172502Andre FloresModerator
Thank you for your feedback, I have added your up-vote to the feature request. The feature has not yet been selected for development, so we do not expect it to be released in the near future. However, we are still collecting feedback from our users regarding this matter to find out how demanding the feature is.
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