Block Dates Issue

  • This topic has 4 replies, 3 voices, and was last updated 3 weeks, 1 day ago by Andre Flores.
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  • Author
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  • #1172613
    Robert
    Participant

    Hi,

    I blocked out a specific date in Booking Rules so that guests were unable to check-in, check-out or stay on that day. However, even with these rules in place an AirBnB customer was able to make a booking that checked out that day.

    They weren’t able to stay or check-in that day, but check-out was allowed. Is there something I am doing wrong or is the blocking not working correctly for third party sites?

    Cheers,
    Rob

    #1172906
    Andre Flores
    Moderator

    Hello Robert,

    The issue is when adding a block in the Hotel Booking, all the selected dates are taken into account (blocked). However, when exporting such blocks to third-party platforms, e.g. AirBnB, the last date is considered as check-out date, so it is available for booking at AirBnb, the same is with the first date, which is considered as the check-in date and therefore the check-out is possible on that date in AirBnB.
    We do have a request regarding this matter passed to our developers for further consideration, however, it will not likely be worked on in the near future, as our developers are currently busy with other priority tasks.
    For now it is recommended to block out desired dates on external platforms as well in order to avoid booking rules overlapping.

    Regards,
    Andre

    #1173861
    Janina Weghorn
    Participant

    I saw that there is option what may synchronize in ical. For example my fevered option “do not send blocks”. If you do not have updated your calendar on your website you will send block rooms.
    This is great option and I do not see yet Booking or Airbnb providing it.
    By the way how you manage your bookings on desktop, tablet or phone. What programs you’re using, I wonder.

    #1174260
    Robert
    Participant

    Thanks for the info Andre. I will keep that in mind.

    #1177326
    Andre Flores
    Moderator

    Hello Robert,

    You are most welcome, I am glad I could help.

    Regards,
    Andre

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