- This topic has 24 replies, 11 voices, and was last updated 1 year, 10 months ago by Stacy Lind.
- November 29, 2018 at 12:45 pm #745592Karang Nyimbor HotelParticipant
the checkout short code along with a few others are not working on my website. If I add them via elementor, a blank grey space will show in the column I choose to add the code to.
Whether I use elementor or the wordpress editor to add the shortcode, nothing but a blank page shows up. Please help. Thank youDecember 2, 2018 at 10:14 pm #746997Sevenscope LdaParticipant
Noticed the same too.December 3, 2018 at 3:50 pm #747349Stacy LindKeymaster
The checkout shortcode and a few others display system elements. These elements do not appear within the Elementor interface, because they cannot be edited with a page builder.
Try adding the checkout shortcode ( [mphb_checkout] ) through the Shortcode element of Elementor.
If you are still having any issue with the shortcodes, please, submit a ticket for our support team here.December 5, 2018 at 6:05 pm #748259Jonathan SolanaParticipant
Hi, I have the same problem but with the alpenhouse theme, I can not put Checkout with elementor code, even using its shortcodes extension. please could you help meDecember 7, 2018 at 3:05 pm #749091J. DavisKeymaster
Do you mean you can not see anything on booking confirmation page when you are redirected there after you click confirm reservation button on search page or while checking availability of accommodation? Or you mean you simply visit the page and it is just blank?
J.DavisDecember 11, 2018 at 6:29 am #750051syam hassanParticipant
can not see anything on booking confirmation pageDecember 11, 2018 at 3:46 pm #750331J. DavisKeymaster
Make sure there is added [mphb_checkout] shortcode on your booking confirmation page and make sure this page is selected at Hotel Booking settings. Also make you passed all the steps of reservation before you were brought to booking confirmation page.
J.DavisJanuary 17, 2019 at 1:45 am #762063Audrey DavisParticipant
I am having the same issue. I put [mphb_checkout] on the booking confirmation page AND the booking confirmation page is set as the checkout page BUT the booking confirmation page is completely blank. It has the heading title “booking confirmation” but nothing is displayed.January 18, 2019 at 2:33 pm #762782Stacy LindKeymaster
We were informed that the issue on your website has been fixed.January 22, 2019 at 2:23 pm #763957Vincent ITParticipant
I have the same blank page with [mphb_checkout]. How to fix this?January 25, 2019 at 1:56 pm #765552J. DavisKeymaster
Navigate to Dashboard>Accommodation>Settings and uncheck the following option Hide reservation forms and buttons
J. DavisFebruary 26, 2019 at 2:06 pm #777196Regina BoebnerParticipant
Hi, I’m also having the same issue. I’m using elementor short code element and putting it there. I have also set the checkout page to my ‘reservation page’, kept the confirmation page setting to blank. The setting ‘hide reservations forms, etc’ has been unchecked. Am I missing something? It loads to my reservation, but where the shortcode should be it is just blank. Thank you.
February 27, 2019 at 10:20 am #777509J. DavisKeymaster
- This reply was modified 2 years, 1 month ago by Regina Boebner.
Could you specify what you mean under Reservation Page? There should be placed just
[mphb_checkout]shortcode on Booking Confirmation page and you should make sure this page is selected at settings of Hotel Booking plugin to complete the reservation.
J. DavisMarch 31, 2019 at 6:22 am #789221Muruganantham AParticipant
I have place the [mphb_checkout] shortcode on booking confirmation page and it is selected at settings of hotel booking plugin and I have also unchecked the hide reservation form and I still face the same issue.April 5, 2019 at 7:11 am #791151J. DavisKeymaster
Could you provide the URL of your site where availability form is placed so we’ll test reservation process there?
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