Stripe Credit Card payments “incomplete” status

Free and Premium WordPress Plugins & Themes Forums WordPress Plugins Hotel Booking Stripe Credit Card payments “incomplete” status

  • This topic has 4 replies, 2 voices, and was last updated 1 month ago by D V.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #1171364
    D V
    Participant

    Hi,

    We are using the plugin successfully with iDeal as a payment.
    But when using Credit Card, Stripe says “incomplete: the customer must complete an additional authentication step”.

    stripe

    What could possibly go wrong?

    Looking forward to your reply!

    Cheers,
    Don

    #1171391
    Andre Flores
    Moderator

    Hello Don,

    Make sure your Hotel Booking plugin is up-to-date (v. 3.9.11), the issue should be fixed in that version.

    Regards,
    Andre

    #1171991
    D V
    Participant

    Hi Andre,

    I have updated the plugin but still the same problem.
    What to do?

    Lookin forward to your reply!

    Don

    #1172504
    Andre Flores
    Moderator

    Hello Don,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    #1172875
    D V
    Participant

    I send you the credentials.

    Looking forward to your reply!

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