[Andre Flores]

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[Andre Flores]

Hello Maurice,

I would kindly ask that you submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.

Regards,
Andre

[Andre Flores]

Hello there,

Thank you for your feedback, it is much appreciated. We already have such a feature request and I have added all your up-votes to it. We might consider implementing this feature in one of the plugin future updates if there are more requests from other users.

Regards,
Andre

[Andre Flores]

Hello Ricardo,

Unfortunately, there is no such tag available to insert into email subject. Reserved accommodation information is available within Reserved Accommodation Details Template, which is included in the email body.

Regards,
Andre

[Andre Flores]

Hello there,

I have contacted our developers and the request is already in progress, so we should see this feature added to the Hotel Booking plugin soon 🙂

Regards,
Andre

[Andre Flores]

Hello Yordi,

The accommodation blocks in this case are added like this in the .ics file:

DTSTART;VALUE=DATE:20210526
DTEND;VALUE=DATE:20210527

Therefore 27th is available at Booking.com. You will need to block 27th at Booking.com manually for now. We already have such a request to make sure the last date is also blocked in .ics file passed to our developers.
Once there is any update on this matter, I will immediately let you know.
Anyone else, who also faces the same issue, kindly let me know by commenting this topic.

Regards,
Andre

[Andre Flores]

Hello Ravindra,

You may change theme default fonts via custom CSS. For example, add the following code under Appearance ->Customize ->Additional CSS:

body, button, input, select, optgroup, textarea {
	font-family: "Montserrat",sans-serif;
}

Change the font to any desired one in the rule above.

Regards,
Andre

[Andre Flores]

Hello Wolf,

Thank you for provided URL. As I can see the booking process is configured via WooCommerce on your website, so the issue is not likely caused by the Hotel Booking plugin. You should enable WordPress debug in order to find out what error exactly causes the issue, check the following article on how to do that: https://wordpress.org/support/article/debugging-in-wordpress/

Regards,
Andre

[Andre Flores]

Hello Patrick,

It may happen that you have removed the availability search widget accidentally. Make sure to add the widget back as described in this screenshot: https://prnt.sc/12vq2lm. Use your accommodation type ID instead of the one in the screenshot.

Regards,
Andre

[Andre Flores]

Hello Rachel,

Looks like you have tried editing default .POT file, which is not correct.
I have added English language to the translation languages list, feel free to remove “till” text under Loco Translate ->Plugins ->Hotel Booking ->English (United States) at the bottom of the list ->https://prnt.sc/12vg65y.

Regards,
Andre

[Andre Flores]

Hello Louise,

Please note that the Hotel Booking plugin is not fully compatible with Polylang, so we recommend using WPML, as it is 100%-compatible with the Hotel Booking.
As for your issue, it appears to be a styling one. Provide me with the URL to the page in question, so I take a closer look at it.

Regards,
Andre

[Andre Flores]

Hello Rachel,

You may hide that field by adding the following code under Appearance ->Customize ->Additional CSS:

.mphb-guest-name-wrapper {
	display: none;
}

Regards,
Andre

[Andre Flores]

Hello there,

Kindly check this article with possible solutions on how to resolve mailing issues in the plugin. As for the pending payment time, you should make sure your confirmation mode is set to “Confirmation upon payment” under Accommodation ->Settings tab, as Pending admin status is usually applied to booking with the confirmation mode “By admin manually” enabled.

Regards,
Andre

[Andre Flores]

Hello Ally,

Thank you for your up-vote, it has been counted.
The confirmation notification should be sent by the payment gateway/bank itself, so yes, the user receives confirmation.

Regards,
Andre

[Andre Flores]

Hello Gunta,

Thank you for your feedback about our Documentation, it is much appreciated. We will take it into consideration for future updates.
Please note that documentation is already available online: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf.

As for your issue, submit a request to our Help Desk providing a temporary access to WordPress dashboard and your Stripe account, so we take a closer look at it.

Regards,
Andre

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