Checkout not working – internal server error

  • This topic has 3 replies, 2 voices, and was last updated 4 months ago by Andre Flores.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1118220
    Wolf Skafte-Zauss
    Participant

    Hi there
    After filling in all the details and choosing “direct bank deposit” and checking out as a guest the booking is not processed and the error message:
    Internal server error
    is displayed above the Billing Details

    website is
    curlewcottage.com.au

    thanks
    Wolf

    #1119784
    Andre Flores
    Moderator

    Hello Wolf,

    I was unable to locate the Hotel Booking availability form on your website in order to test how it works. Kindly provide me with the direct URL to the page in question, so I could check the booking process.

    Regards,
    Andre

    #1119833
    Wolf Skafte-Zauss
    Participant
    #1122254
    Andre Flores
    Moderator

    Hello Wolf,

    Thank you for provided URL. As I can see the booking process is configured via WooCommerce on your website, so the issue is not likely caused by the Hotel Booking plugin. You should enable WordPress debug in order to find out what error exactly causes the issue, check the following article on how to do that: https://wordpress.org/support/article/debugging-in-wordpress/

    Regards,
    Andre

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