Payment Request – No automatic email sent to customer after payment

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #893412
    Matthew Scott
    Participant

    It seems odd that despite the administrator of the site receiving an email confirming the Balance Due Paid, there is no template for a customer email sent to them confirming that they have settled and paid the Balance Due. Is this intentional or was it forgotten about?

    #895519
    Travis Morita
    Participant

    I have the same question. Is there any way to set up a confirmation email that the balance due was paid?

    #896657
    Alex M
    Participant

    Don’t you think there are too many emails in this case.
    1. Guest receives an email to pay balance.
    2. Guest pays and sees Confirmation page “Thank you for your payment. Your transaction has been completed.”
    3. Guest receives email/sms from bank or payment gateway.
    4. Guest receives confirmation email from host (?)

    #918173
    Thomas Clavet
    Participant

    Hi Alex,

    I do not think that there would be too many emails.

    At least, it would be good to have the option to send an automatic email to customer when the status of his payment goes to succeed. See also my new post about the automatic email sent to admin : https://motopress.com/forums/topic/email-received-by-admin-is-not-triggered-correctly/

    Thomas

    #921603
    Chris
    Participant

    +1 for this feature. Would be nice to have the choice. I can see both sides of the arguement.

    #929048
    Mary Evans
    Moderator

    Hello,

    Thank you for your upvotes. We have created a feature request and added your votes there. Our developers will consider this request and we will notify you when it gets implemented.
    In case anybody else needs this feature too, please, feel free to leave your votes here. Our developers make a decision on what features to add after each plugin update based on the number of requests for different features.

    #938466
    Betty Morris
    Participant
    This reply has been marked as private.
    #948449
    Paul Doucette
    Participant

    I agree this is essential that the customer has verification from the booking system that the payment has been made, acknowledgement.

Viewing 8 posts - 1 through 8 (of 8 total)
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