- This topic has 17 replies, 11 voices, and was last updated 3 weeks ago by Dave Adams.
- December 9, 2019 at 4:14 pm #893412Matthew ScottParticipant
It seems odd that despite the administrator of the site receiving an email confirming the Balance Due Paid, there is no template for a customer email sent to them confirming that they have settled and paid the Balance Due. Is this intentional or was it forgotten about?December 15, 2019 at 3:46 am #895519Travis MoritaParticipant
I have the same question. Is there any way to set up a confirmation email that the balance due was paid?December 17, 2019 at 9:12 pm #896657Alex MParticipant
Don’t you think there are too many emails in this case.
1. Guest receives an email to pay balance.
2. Guest pays and sees Confirmation page “Thank you for your payment. Your transaction has been completed.”
3. Guest receives email/sms from bank or payment gateway.
4. Guest receives confirmation email from host (?)February 14, 2020 at 9:43 am #918173ThomasParticipant
I do not think that there would be too many emails.
At least, it would be good to have the option to send an automatic email to customer when the status of his payment goes to succeed. See also my new post about the automatic email sent to admin : https://motopress.com/forums/topic/email-received-by-admin-is-not-triggered-correctly/
ThomasFebruary 23, 2020 at 9:33 pm #921603ChrisParticipant
+1 for this feature. Would be nice to have the choice. I can see both sides of the arguement.March 11, 2020 at 4:07 pm #929048Mary EvansParticipant
Thank you for your upvotes. We have created a feature request and added your votes there. Our developers will consider this request and we will notify you when it gets implemented.
In case anybody else needs this feature too, please, feel free to leave your votes here. Our developers make a decision on what features to add after each plugin update based on the number of requests for different features.April 3, 2020 at 2:59 pm #938466Betty MorrisParticipantThis reply has been marked as private.April 30, 2020 at 2:24 pm #948449Paul DoucetteParticipant
I agree this is essential that the customer has verification from the booking system that the payment has been made, acknowledgement.October 1, 2020 at 9:18 am #1011596SafraneParticipant
+1 vote for this! I use Stripe combined with local payment methods (iDEAL, Bancontact). Because of that, it takes a few seconds longer to confirm the payment (webhook is called after the customer is returned to our site). So on the site a message of pending payment is displayed and the customer is not notified when the payment succeeds at all.
I’ve tried to be creative and use the %customer_email% tag in the list of admin recipients but that doesn’t work unfortunately 🙂
Much needed feature!!October 2, 2020 at 6:18 am #1011985Andre FloresModerator
Thank you all for your up-votes, they have been counted. If there are any updates regarding this matter, I will let you know.
AndreJanuary 8, 2021 at 5:29 pm #1056816Thomas KolnowskiParticipant
+1 for our team here on this. The traveler should get a confirmation email when their payment goes through.
Thomas KolnowskiJanuary 12, 2021 at 7:39 am #1057965Andre FloresModerator
Thanks for the up-vote, it has been counted as well.
AndreFebruary 11, 2021 at 12:56 pm #1073097Maurice CouwenbergParticipant
we do not use automatic payments, but manual payments which you also started to support. In this case we alsways sent the customer a confirmation email for payments. Would be great if this is trigger directly after we have register the payment as completed / done.
MauriceFebruary 15, 2021 at 5:52 am #1074499Andre FloresModerator
Thank you for your up-vote, it has been counted.
AndreMay 11, 2021 at 8:11 am #1119453Ally BaxterParticipant
Upvote too please!
Is there an automatic email that comes from Stripe once you paid or is there no confirmation at all for the traveller?
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