- This topic has 8 replies, 3 voices, and was last updated 2 years, 9 months ago by Andre Flores.
- September 18, 2020 at 12:49 pm #1006652EmanuelParticipant
Hello, we are using the integrated Stripe payment gateway, which is working fine but recently we got a mail from Stripe.com about Stripe webhook delivery issues for our site.
“We’ve attempted to notify the endpoint 33 times since [3 days]. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by [in 6 days].
Here is the summary of errors we have received when sending you webhooks:
* 33 requests had other errors while sending the webhook.”
Using Hotel Booking Version 3.8.3 with full license
What might be the problem here? As far as I can see, our site is running perfectly fine, no recent offline times or other failures.September 18, 2020 at 1:28 pm #1006704EmanuelParticipant
I also checked the error messages at Stripe.com. As it seems, Stripe is sending webhook events like payments from other sites, payouts etc. to Hotel Booking which most likely do not have any importance for Hotel Booking.
At webhook settings on stripe.com I can select which kind of events are sent to the webhook for Hotel Booking at oursite/index.php?mphb-listener=stripe and by default all are enabled.
I think I will have to enable only those event types that are needed for Hotel Booking and the problem will be gone. But this is a huge list and I do not know which are needed!
transfer.updatedSeptember 21, 2020 at 7:40 am #1007277Andre FloresModerator
You are right, you should enable only event types required by the Hotel Booking plugin, you will find them below:
The rest of event types may be disabled.
AndreSeptember 21, 2020 at 11:58 am #1007486EmanuelParticipant
Thanks. 🙂September 22, 2020 at 7:07 am #1007901Andre FloresModerator
You are most welcome 🙂
How’s been your experience with the Hotel Booking plugin so far? It would be much appreciated if you leave your positive feedback about it at: https://motopress.com/products/hotel-booking/#reviews.
Thank you in advance!
AndreOctober 16, 2020 at 1:33 pm #1017988EmanuelParticipant
Hello, after changing the Webhook settings for mphb-listener we had to wait and see, but unfortunately we are still getting errors about Webhook delivery issues from Stripe. Again it happened when a purchase via Stripe was made on one of our other sites. I can see the webhook event in Stripe logs and it contains some purchase information.
I’ve contacted the Stripe support and asked if we must use a second Stripe profile for Hotel Booking only, but instead they said: “the error message you are receiving is 400 error. This means there is likely something wrong in your code or server. I recommend that your developers inspect your script’s code to find the problem there.”
Now I don’t know what to do. Is the error in Hotel Booking or is it Stripe or our Stripe configuration?
The Stripe logs only say:
Webhook attempts failed for https://chillisimo.de/index.php?mphb-listener=stripe
HTTP status code: 400 (Bad Request)
Event type: source.chargeableOctober 20, 2020 at 7:51 am #1019271Andre FloresModerator
I would recommend that you submit a request to our Help Desk providing a temporary access to WordPress dashboard and your Stripe account, so we take a closer look at the issue.
AndreMay 11, 2021 at 2:15 am #1119211Gunta FreidenfeldeParticipant
Hello! Having the same issue here… Would be good to get some feedback on this problem!
Also want to note that plugin documentation especially about payment setup is very poor and lacking a lot of information. Linking to stripe documentation about webhook endpoints does not help in this situation as it can not be used as a guide or reference. Please take this as a note and improve your documentation! Also switching to online documentation would be a much better option for your future edits/updates.May 13, 2021 at 1:21 am #1120515Andre FloresModerator
Thank you for your feedback about our Documentation, it is much appreciated. We will take it into consideration for future updates.
Please note that documentation is already available online: https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf.
As for your issue, submit a request to our Help Desk providing a temporary access to WordPress dashboard and your Stripe account, so we take a closer look at it.
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