Andre Flores

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Viewing 15 posts - 766 through 780 (of 1,932 total)
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  • in reply to: How to update Hotel Booking Plugin ? #1106052

    Hello Carol,

    Since the plugin is built in Villagio theme you have purchased, you should make sure to update the theme to the latest version first (v. 1.8.3). Once it is done, you will be able to update the Hotel Booking plugin itself. If you have the Pro version of the plugin activated, you should deactivate the Lite version, as it will be no longer required. All the settings and data will remain in tact.

    Regards,
    Andre

    in reply to: Synced Bookings not showing in export. #1106051

    Hello Mario,

    The Hotel Booking plugin allows syncing availability only, which means no other data is imported, e.g. rates, customers’ data etc.
    Starting from Hotel Booking v. 3.9.6 the imported bookings are marked with another color in the booking calendar. Besides, when you hover such bookings you see a note that the booking was imported from external calendar.

    Regards,
    Andre

    in reply to: Albatross Search Availability Form #1106049

    Hello Ash,

    You should check the Elementor widget settings and make sure the margin it set to: 0 0 0 0: https://prnt.sc/11fvr73.

    Regards,
    Andre

    in reply to: Search form does not work #1106037

    Hello Shivani,

    Your request is already taken care of by one of our technical support agents, kindly expect further directions in ticket #37572.

    Regards,
    Andre

    in reply to: Albatross theme colors #1106031
    This reply has been marked as private.
    in reply to: Cannot book same service twice #1106020

    Hello there,

    Thank you for reporting the issue, I have passed it for further investigation to our developers. Once I receive any feedback from them, I will immediately let you know.

    Regards,
    Andre

    in reply to: Slideshows arrows not working #1105970

    Hello Valerio,

    I have checked your Home and Local Interests pages and slider navigation arrows worked fine. Have you managed to resolve the issue?

    Regards,
    Andre

    in reply to: Weird messages in the booking confirmation page #1105292

    You are most welcome, I am glad I could help.
    It would be very much appreciated if you leave your positive feedback about the Hotel Booking plugin at: https://motopress.com/products/hotel-booking/#edd-reviews-respond.

    Thank you in advance!

    Regards,
    Andre

    in reply to: Booking Form Popup Calendar #1104605

    Hello Rachel,

    This issue is rather individual, so I am afraid there are no general recommendation on how to resolve it.
    I would also kindly ask that you submit your request to our Help Desk providing a temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Coupon code does not decrease the amount of deposit #1104603

    Hello Marco,

    Thank you for your detailed feedback, it is much appreciated.
    As I understood you would like to apply 100% coupon code to the manually added bookings and have the deposit amount deducted only, and not the whole accommodation subtotal amount, is this correct?
    If so, then you could create another coupon code with the amount equal to the deposit amount, e.g. if the deposit is set to 20%, then create 20% coupon code to have this amount deducted from the total booking price only while adding the booking manually.
    As for the options I have described in my previous response, they should also do, however, you will need to add a payment equal to the deposit amount in addition to the manually created booking, so guests could then pay the remaining balance due.
    Let me know what you think.

    Regards,
    Andre

    in reply to: Pricing on Accomodations #1104561

    Hello Linda,

    Unfortunately, there is no option in the Hotel Booking plugin to display the highest rate, it displays the current season rate by default. It is usually recommended to have the lowest price displayed, however, you may try set the “Show Lowest Price for” option under Accommodation ->Settings tab to some future date of the season with the highest price to have it displayed on the website.

    Regards,
    Andre

    in reply to: Calendar Availability #1104536
    This reply has been marked as private.
    in reply to: Show prices with tax #1104530

    Hello there,

    Thank you for your feedback, it is much appreciated.
    We are still collecting up-votes for this feature, as there are other features with more up-votes, so they have the higher priority. We understand the importance of this feature, I will contact our developers and try to speed up its implementation.

    Regards,
    Andre

    in reply to: Featured image not loading #1104521

    Hello Rachel,

    This appears to be an issue with the lazy loading, make sure your Hotel Booking plugin version is v. 3.9.3+
    If the issue persists, check your caching plugin(s) settings, if lazy loading for images is enabled then it may cause the issue with the featured image to not load.

    Regards,
    Andre

    in reply to: Weird messages in the booking confirmation page #1104518

    Hello Sophie,

    That is the child pages list, you may hide them by adding the following code under Appearance ->Customize ->Additional CSS:

    .page-id-588 .entry-child-pages-list {
	display: none;
}

    Regards,
    Andre

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Viewing 15 posts - 766 through 780 (of 1,932 total)
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