Synced Bookings not showing in export.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #950494
    Ryan Labelle
    Participant

    hello team!

    I’m trying to export the bookings with the “report” option to create a clean XLS File, but it seems only bookings created by wordpress are exported, not the bookings that have been imported via ICal from OTAs like AirBnB, and so on.

    It’s weird because i can view these imported booking in the admin dashboard, but they are ignored when exporting.

    Do you know how I can do it?

    Cheers

    #950726
    Mary Evans
    Participant

    Hello Ryan,

    You can Generate CSV in Bookings > Reports, for bookings of the Hotel Booking plugin only.
    Imported bookings can not be exported in CSV format as there is not delivered all the information about guest and the price of a booking is not valid – it shows just base price. You may export such booking in iCal format via Bookings > Sync Calendar saving the file by following iCal URL.
    The initial purpose of imported bookings is to avoid an overbooking across your platforms. Such bookings do not include any information except the dates that should be disabled. Thus they do not offer any information wile exporting them as CSV.

    Best Regards,
    M. Evans

    #950873
    Ryan Labelle
    Participant

    Thanks for the follow up ๐Ÿ™‚

    #951114
    Mary Evans
    Participant

    You are always welcome, Ryan! ๐Ÿ™‚

    #951962
    Thomas Kolnowski
    Participant

    +1

    Hello, Mary and MotoPress team. We’d love to see the MotoPress export include imported bookings as well. In the case of one of our hotelier clients, he has 19 accommodation types and would like to be able to calculate his overall occupancy rate – and about 2/3 of his bookings come from external OTAs. The only practical way to do this is to export all MotoPress and imported bookings into one CSV or Excel file.

    While iCal does not include all information on the external booking, they do provide specifics on the accommodation used and check-in and check-out dates – all that is needed to calculate occupancy rates.

    The other issue related to this, however, would be the requirement to amend the MotoPress iCal import process to NOT remove outdated bookings, as shown in the synch log excerpt below:

    SUCCESS The outdated booking #17503 has been removed.

    Thank you for your consideration!

    Thomas Kolnowski
    Digitized House Media, LLC

    #952960
    Mary Evans
    Participant

    Hello Thomas,

    Thank you for your ideas. We will add them to our feature requests list, for our developers to consider their implementation in the future, in case there are more upvotes for this possibility to generate CSV for imported bookings, even if there are no details except check-in/out dates.
    In case anybody else needs this feature, feel free to leave your upvotes here.
    We will notify you as soon as there is any news on its implementation.

    Best Regards,
    M. Evans

    #1071833
    Helen Harvey
    Participant

    I would like to upvote this feature request. I have a client who would like all bookings to be available in the website export list.

    Thanks,

    Helen

    #1072082
    Andre Flores
    Moderator

    Hello Helen,

    Thank you for your up-vote, it has been counted.

    Regards,
    Andre

    #1072916
    Maurice Couwenberg
    Participant

    I like to upvote for adding imported bookings to the csv output

    Maurice

    #1072920
    Maurice Couwenberg
    Participant

    By the way, I can add customer data etc. in the backend for an imported booking. It is saved in the reservation, only not shown in the “all bookings view”. It would be great if you can add an OTA name field in the reservation form which we can manually fill (if automating is too difficult) (+ shown in the csv export.

    In this way I can use 1 tool to have insight in all may bookings

    thanks

    Maurice

    #1074493
    Andre Flores
    Moderator

    Hello Maurice,

    Thank you for your suggestion, it is much appreciated. I will make sure to pass this information for further consideration to our developers.

    Regards,
    Andre

    #1105417
    Mario Morshรคuser
    Participant

    So does this mean the name, price and all other information is not imported to my booking plugin ? Do I have to check back with booking.com to see the details of a booking or can I import this Data as well ?

    In case this is not possible, how do I recognize in the booking calendar that a booking is an external booking from an ota ? I just see that there is something booked and the booking number.

    #1106051
    Andre Flores
    Moderator

    Hello Mario,

    The Hotel Booking plugin allows syncing availability only, which means no other data is imported, e.g. rates, customers’ data etc.
    Starting from Hotel Booking v. 3.9.6 the imported bookings are marked with another color in the booking calendar. Besides, when you hover such bookings you see a note that the booking was imported from external calendar.

    Regards,
    Andre

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