Andre Flores

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Viewing 15 posts - 376 through 390 (of 1,932 total)
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  • in reply to: Creating Role for Booking Manager – priority! #1167318

    Hello Ania,

    Thank you for your feedback, it is much appreciated. We do have such a feature request and it is one of the top priorities for future plugin updates. I have added your up-vote to the request, once there are any updates I will let you know.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1167279

    Hello David,

    Thank you for letting me know, I am glad that you have managed to update the theme. There might be an issue on your server, as I have checked the theme on my local environment and had no issues with installing or updating required plugins.
    Kindly let me know if you need further assistance with the theme.

    Regards,
    Andre

    in reply to: problems betwen woocomerce and hotel booking #1166854

    Hello Christian,

    I would kindly ask that you submit a request to our Help Desk providing temporary access details to your WordPress dashboard, so we take a closer look at the issue.
    Also specify ID’s of booking, payment and WooCommere payment, so I could check them.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166849

    Hello Ravindra,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, we will investigate the issue in more details.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166845

    Hello Sergio,

    The message means that you most likely have outdated WooCommerce Payments/WooCommerce plugins or do not have WooCommerce plugin installed/activated in your dashboard.
    As for the Stripe not working, I would ask that you submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1166842

    Hello David,

    The issue may be also caused by SSL certificate, I would recommend to check that it is active and valid. I will also send plugins required by Campterra theme to you via email, so you could install them one-by-one manually under Plugins ->Add New ->Upload.

    Regards,
    Andre

    in reply to: How to get over the maximum of 30 nights in search form? #1166828

    Hello there,

    There are no limitations for the number of booked nights in the plugin by default. You should navigate to Bookings ->Booking Rules and check so that you do not have a max-stay booking rule set to 30 nights. Also, if there is more than one season created, you should make sure to include all the seasons within a single rate and to not have separate rate for each season.

    Regards,
    Andre

    in reply to: Booking Rules should not apply to administrators #1166825

    Hello Maurice,

    Thank you for your feedback, we do have a feature request to allow selecting language when sending emails/notifications, I have added your up-vote to the request as well.

    Regards,
    Andre

    in reply to: Multiple languages (WPML) #1166809
    This reply has been marked as private.
    in reply to: how to trigger the correct language ? #1166808

    Hello Maurice,

    You are most welcome, I am glad I could help. We are continue collecting feedback from our users regarding aforementioned feature request, so let’s see how many of them require this feature.

    Regards,
    Andre

    in reply to: Feature Request: Payment Plan Option #1166806

    Hello Maurice,

    Thank you for sharing your insights, it is much appreciated! I am sure it will be useful to other users requesting such a feature.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1166805

    Hello Carla,

    Thank you for your feedback, it is much appreciated. So far this is the way that search results work by default. This was done due to the fact the Hotel Booking plugin allows multi-booking and your guests might want to book, let’s say, two rooms with 2 guests capacity in case one room with 4 guests capacity is not available for selected dates.
    We do have such a feature request and I have added your up-vote to it as well. In case there are more requests from other users, we might consider implementing such option in future.

    Regards,
    Andre

    in reply to: Extra payment appylied after minimun guests #1166802

    Hello Michael,

    Unfortunately, there is no option to apply taxes depending on the number of guests. As a workaround you may include a tax amount to a price per night for specific number of guests via Variable Pricing. For more details kindly check this article.
    You may also check this nice video.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1166205

    Hello Carla,

    In case you require adults and children to be enabled, the offered option does not suit you and you will have to use default search results functionality.

    Regards,
    Andre

    in reply to: Rooms availability not taking minimum night rules in consideration #1166202

    Hello Marie,

    The rule will be applied to the general search form only in case you have a minimum stay rule set to all the seasons. Otherwise you will be able to select any dates, as this is a general search form and you might still have some accommodations available for shorter stays.

    Regards,
    Andre

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Viewing 15 posts - 376 through 390 (of 1,932 total)
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