Andre Flores

Forum Replies Created

Viewing 15 posts - 376 through 390 (of 1,926 total)
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  • in reply to: How to get over the maximum of 30 nights in search form? #1166828

    Hello there,

    There are no limitations for the number of booked nights in the plugin by default. You should navigate to Bookings ->Booking Rules and check so that you do not have a max-stay booking rule set to 30 nights. Also, if there is more than one season created, you should make sure to include all the seasons within a single rate and to not have separate rate for each season.

    Regards,
    Andre

    in reply to: Booking Rules should not apply to administrators #1166825

    Hello Maurice,

    Thank you for your feedback, we do have a feature request to allow selecting language when sending emails/notifications, I have added your up-vote to the request as well.

    Regards,
    Andre

    in reply to: Multiple languages (WPML) #1166809
    This reply has been marked as private.
    in reply to: how to trigger the correct language ? #1166808

    Hello Maurice,

    You are most welcome, I am glad I could help. We are continue collecting feedback from our users regarding aforementioned feature request, so let’s see how many of them require this feature.

    Regards,
    Andre

    in reply to: Feature Request: Payment Plan Option #1166806

    Hello Maurice,

    Thank you for sharing your insights, it is much appreciated! I am sure it will be useful to other users requesting such a feature.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1166805

    Hello Carla,

    Thank you for your feedback, it is much appreciated. So far this is the way that search results work by default. This was done due to the fact the Hotel Booking plugin allows multi-booking and your guests might want to book, let’s say, two rooms with 2 guests capacity in case one room with 4 guests capacity is not available for selected dates.
    We do have such a feature request and I have added your up-vote to it as well. In case there are more requests from other users, we might consider implementing such option in future.

    Regards,
    Andre

    in reply to: Extra payment appylied after minimun guests #1166802

    Hello Michael,

    Unfortunately, there is no option to apply taxes depending on the number of guests. As a workaround you may include a tax amount to a price per night for specific number of guests via Variable Pricing. For more details kindly check this article.
    You may also check this nice video.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1166205

    Hello Carla,

    In case you require adults and children to be enabled, the offered option does not suit you and you will have to use default search results functionality.

    Regards,
    Andre

    in reply to: Rooms availability not taking minimum night rules in consideration #1166202

    Hello Marie,

    The rule will be applied to the general search form only in case you have a minimum stay rule set to all the seasons. Otherwise you will be able to select any dates, as this is a general search form and you might still have some accommodations available for shorter stays.

    Regards,
    Andre

    in reply to: Feature Request: Payment Plan Option #1165681

    Thank you for your up-vote, it has been counted.

    in reply to: Urgent: Site not accepting payments? #1165678

    Hello Robert,

    Looks like there is something else that causes the issue on your website. Kindly submit a request to our Help Desk providing temporary access to your WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1165676

    Yes, that is correct, the issue with Stripe is fixed in v. 3.9.10.

    Regards,
    Andre

    in reply to: Issue with the Hotel Booking Reviews plugin #1165671

    Hello Ian,

    I have checked your ticket history and there are currently two open tickets: #41102 and #41112. The ticket #41102 is referred to ticket #41112, as the initial issue has been resolved already.
    There are no open tickets in our system raised under your email over a week ago, both open tickets were raised yesterday.
    We will take care of the issue you are facing with Reviews add-on and email you in ticket #41112, kindly expect a reply shortly.

    Regards,
    Andre

    in reply to: Change text of reserve button to book. #1165662

    Hello Daniel,

    Sure, you may perform translations directly in language files. Use the .po language file for the language in question under /wp-content/plugins/motopress-hotel-booking/languages/ directory to perform necessary changes. It is recommended to copy edited .po and .mo files to /wp-content/languages/plugins/ directory after that in order to avoid loosing changes after the plugin update.
    Check this article on how to manage .po and .mo files.

    Regards,
    Andre

    in reply to: Urgent: Site not accepting payments? #1165196

    Hello there,

    We have just released the Hotel Booking plugin v. 3.9.10 with the Stripe issue fixed. Kindly update the plugin to have Stripe working again.

    Regards,
    Andre

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Viewing 15 posts - 376 through 390 (of 1,926 total)
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