- This topic has 3 replies, 4 voices, and was last updated 11 months, 2 weeks ago by J. Davis.
- August 2, 2021 at 5:25 am #1165226Ian HooperParticipant
I have raised two support tickets regarding this now, one over a week ago and one today but still have not had a reply. I am hoping that the forum might get a quicker response.
The Hotel Booking Reviews plugin is simply not working. It has been set up correctly with discussions open and comments allowed etc. We have also added rating types but both the reviews and reviews form does not appear on the accommodation pages. We have even tried to use the general shortcode but that doesn’t show anything either.
Even when adding reviews manually in the backend, the rating types don’t appear even though they have been added.
Please advise asap.August 3, 2021 at 1:25 am #1165671Andre FloresModerator
I have checked your ticket history and there are currently two open tickets: #41102 and #41112. The ticket #41102 is referred to ticket #41112, as the initial issue has been resolved already.
There are no open tickets in our system raised under your email over a week ago, both open tickets were raised yesterday.
We will take care of the issue you are facing with Reviews add-on and email you in ticket #41112, kindly expect a reply shortly.
AndreOctober 19, 2022 at 1:57 am #1367131Rondmeer Hoeve TwenteParticipant
I do also have this problem. Can you tell me what is the solution?
Theo JanOctober 21, 2022 at 6:08 am #1368156J. DavisKeymaster
Thanks for your comment. Please submit a ticket to our support team so that we could take a closer look at the settings of your site.
- You must be logged in to reply to this topic.