Blank page on payment request

This topic contains 1 reply, has 2 voices, and was last updated by   Steve 1 month, 1 week ago.

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  • #892739

    David Sliter
    Participant

    I installed the payment request plugin per documentation and it shows activated. I sent an email to a guest via the ‘send payment request now’ button to request payment the final payment prior to checkin. When the guest clicks on the link in the email they get a blank page, ie website header and footer present but blank page instead of details of payment required and a link to pay.

    When I installed the plugin the documentation indicated there would be an option to automatically generate the payment age but this did not occur. I suspect this is related to the problem above.

    Any advice on how to correct the blank page issue, preferably without manually building a page?

    #896527

    Steve
    Keymaster

    Hi David,

    1. Make sure that [mphb_payment_request_checkout] shortcode exists on this page.
    2. Make sure this page is set in Accommodation > Settings > Extensions > Payment Request Page.

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