Andre Flores

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Viewing 15 posts - 361 through 375 (of 1,921 total)
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  • in reply to: Payment with Stripe is not working #1169131
    Andre Flores
    Moderator

    Hello Ravindra,

    Both tickets are already taken care of by one of our agents J. Davis, you will get further assistance with both issues in tickets #41291 and #41264.
    As for Google Pay, you may integrate it via Stripe in WooCommerce plugin. You will need our WooCommerce Payments add-on (paid), WooCommerce plugin (free) and Stripe for WooCommerce (free).

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1169118
    Andre Flores
    Moderator

    Hello Sergio,

    There must be some other reason for the issue, as it is definitely resolved in the Hotel Booking v. 3.9.10.
    Kindly submit a request to our Help Desk providing access to your dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Book consecutive accomodations instead of random order #1167333
    Andre Flores
    Moderator

    Hello Steve,

    Accommodations are booked in the order they are displayed in Accommodations list in your back-end. You may use Simple Custom Post Order plugin and order your accommodations the way you want. After that if someone books several accommodations from a single accommodation type, they will be booked exactly in the order they have got in your Accommodations list.

    Regards,
    Andre

    in reply to: Book button doesnt work | Elementor #1167322
    Andre Flores
    Moderator

    Hello Robin,

    Kindly provide me with the URL to an example page and specify what button you would like to link to what accommodation booking form, I will take a closer look at it.

    Regards,
    Andre

    in reply to: Creating Role for Booking Manager – priority! #1167318
    Andre Flores
    Moderator

    Hello Ania,

    Thank you for your feedback, it is much appreciated. We do have such a feature request and it is one of the top priorities for future plugin updates. I have added your up-vote to the request, once there are any updates I will let you know.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1167279
    Andre Flores
    Moderator

    Hello David,

    Thank you for letting me know, I am glad that you have managed to update the theme. There might be an issue on your server, as I have checked the theme on my local environment and had no issues with installing or updating required plugins.
    Kindly let me know if you need further assistance with the theme.

    Regards,
    Andre

    in reply to: problems betwen woocomerce and hotel booking #1166854
    Andre Flores
    Moderator

    Hello Christian,

    I would kindly ask that you submit a request to our Help Desk providing temporary access details to your WordPress dashboard, so we take a closer look at the issue.
    Also specify ID’s of booking, payment and WooCommere payment, so I could check them.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166849
    Andre Flores
    Moderator

    Hello Ravindra,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, we will investigate the issue in more details.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166845
    Andre Flores
    Moderator

    Hello Sergio,

    The message means that you most likely have outdated WooCommerce Payments/WooCommerce plugins or do not have WooCommerce plugin installed/activated in your dashboard.
    As for the Stripe not working, I would ask that you submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1166842
    Andre Flores
    Moderator

    Hello David,

    The issue may be also caused by SSL certificate, I would recommend to check that it is active and valid. I will also send plugins required by Campterra theme to you via email, so you could install them one-by-one manually under Plugins ->Add New ->Upload.

    Regards,
    Andre

    Andre Flores
    Moderator

    Hello there,

    There are no limitations for the number of booked nights in the plugin by default. You should navigate to Bookings ->Booking Rules and check so that you do not have a max-stay booking rule set to 30 nights. Also, if there is more than one season created, you should make sure to include all the seasons within a single rate and to not have separate rate for each season.

    Regards,
    Andre

    in reply to: Booking Rules should not apply to administrators #1166825
    Andre Flores
    Moderator

    Hello Maurice,

    Thank you for your feedback, we do have a feature request to allow selecting language when sending emails/notifications, I have added your up-vote to the request as well.

    Regards,
    Andre

    in reply to: Multiple languages (WPML) #1166809
    Andre Flores
    Moderator
    This reply has been marked as private.
    in reply to: how to trigger the correct language ? #1166808
    Andre Flores
    Moderator

    Hello Maurice,

    You are most welcome, I am glad I could help. We are continue collecting feedback from our users regarding aforementioned feature request, so let’s see how many of them require this feature.

    Regards,
    Andre

    in reply to: Feature Request: Payment Plan Option #1166806
    Andre Flores
    Moderator

    Hello Maurice,

    Thank you for sharing your insights, it is much appreciated! I am sure it will be useful to other users requesting such a feature.

    Regards,
    Andre

Viewing 15 posts - 361 through 375 (of 1,921 total)