Andre Flores

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Viewing 15 posts - 361 through 375 (of 1,926 total)
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  • in reply to: Revenue (beta) report #1169850

    Hello Maurice,

    Thank you for your detailed feedback, it is much appreciated. The feature is indeed in beta mode at the moment, so it might not work perfectly.

    Total Sales should only include those taxes you have created in your dashboard, there are no charges added to the revenue by the plugin automatically.

    There is an option export Services under Export tab by default: https://prnt.sc/1ney2vn, are you sure you do not have it? The same is with the Coupons: https://prnt.sc/1neyios.

    Regards,
    Andre

    in reply to: Wrong behaviour of search results #1169202

    Hello Carla,

    There is no option to have the featured image displayed for recommended section. In order to add it you will need to override plugin function in your child theme, which appears to be a matter of custom coding, which is beyond our support scope, unfortunately.

    Regards,
    Andre

    Hello Matthew,

    The text you are referring to does not appear to be a function, you should simply add the following code under Appearance ->Customize ->Additional CSS in order to hide it:

    .mphb-booking-form .mphb-required-fields-tip {
    	display: none;
    }

    Regards,
    Andre

    Hello Matthew,

    When it comes to CSS, there is no need to copy plugin template files to your theme, you may add CSS directly under Appearance ->Customize ->Additional CSS.

    Regards,
    Andre

    in reply to: Check-in Time Variable differing output #1169185

    You are most welcome, I am glad it worked 🙂
    It would be very much appreciated if you share your positive feedback about the Hotel Booking plugin at: https://www.trustpilot.com/evaluate/www.getmotopress.com.

    Thank you in advance!

    in reply to: Payment with Stripe is not working #1169131

    Hello Ravindra,

    Both tickets are already taken care of by one of our agents J. Davis, you will get further assistance with both issues in tickets #41291 and #41264.
    As for Google Pay, you may integrate it via Stripe in WooCommerce plugin. You will need our WooCommerce Payments add-on (paid), WooCommerce plugin (free) and Stripe for WooCommerce (free).

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1169118

    Hello Sergio,

    There must be some other reason for the issue, as it is definitely resolved in the Hotel Booking v. 3.9.10.
    Kindly submit a request to our Help Desk providing access to your dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Book consecutive accomodations instead of random order #1167333

    Hello Steve,

    Accommodations are booked in the order they are displayed in Accommodations list in your back-end. You may use Simple Custom Post Order plugin and order your accommodations the way you want. After that if someone books several accommodations from a single accommodation type, they will be booked exactly in the order they have got in your Accommodations list.

    Regards,
    Andre

    in reply to: Book button doesnt work | Elementor #1167322

    Hello Robin,

    Kindly provide me with the URL to an example page and specify what button you would like to link to what accommodation booking form, I will take a closer look at it.

    Regards,
    Andre

    in reply to: Creating Role for Booking Manager – priority! #1167318

    Hello Ania,

    Thank you for your feedback, it is much appreciated. We do have such a feature request and it is one of the top priorities for future plugin updates. I have added your up-vote to the request, once there are any updates I will let you know.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1167279

    Hello David,

    Thank you for letting me know, I am glad that you have managed to update the theme. There might be an issue on your server, as I have checked the theme on my local environment and had no issues with installing or updating required plugins.
    Kindly let me know if you need further assistance with the theme.

    Regards,
    Andre

    in reply to: problems betwen woocomerce and hotel booking #1166854

    Hello Christian,

    I would kindly ask that you submit a request to our Help Desk providing temporary access details to your WordPress dashboard, so we take a closer look at the issue.
    Also specify ID’s of booking, payment and WooCommere payment, so I could check them.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166849

    Hello Ravindra,

    Kindly submit a request to our Help Desk providing temporary access to WordPress dashboard, we will investigate the issue in more details.

    Regards,
    Andre

    in reply to: Payment with Stripe is not working #1166845

    Hello Sergio,

    The message means that you most likely have outdated WooCommerce Payments/WooCommerce plugins or do not have WooCommerce plugin installed/activated in your dashboard.
    As for the Stripe not working, I would ask that you submit a request to our Help Desk providing temporary access to WordPress dashboard, so we take a closer look at the issue.

    Regards,
    Andre

    in reply to: Campterra Engine fails to install #1166842

    Hello David,

    The issue may be also caused by SSL certificate, I would recommend to check that it is active and valid. I will also send plugins required by Campterra theme to you via email, so you could install them one-by-one manually under Plugins ->Add New ->Upload.

    Regards,
    Andre

Viewing 15 posts - 361 through 375 (of 1,926 total)