problems betwen woocomerce and hotel booking

[christian bustos]

I have a canceled reservation, with failed payment, however in woocomerce it is paid.
When reviewing the log it is seen that it was failed, however when the client manages to pay and woocomerce approves it, the reservation is still canceled and is not updated, I attach images

[Andre Flores]

Hello Christian,

I would kindly ask that you submit a request to our Help Desk providing temporary access details to your WordPress dashboard, so we take a closer look at the issue.
Also specify ID’s of booking, payment and WooCommere payment, so I could check them.

Regards,
Andre

[Author]

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