problems betwen woocomerce and hotel booking

  • This topic has 1 reply, 1 voice, and was last updated 11 months ago by Andre Flores.
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  • #1166750
    christian bustos
    Participant

    I have a canceled reservation, with failed payment, however in woocomerce it is paid.
    When reviewing the log it is seen that it was failed, however when the client manages to pay and woocomerce approves it, the reservation is still canceled and is not updated, I attach images

    Woocomerce detail

    payment detail

    book detail

    #1166854
    Andre Flores
    Moderator

    Hello Christian,

    I would kindly ask that you submit a request to our Help Desk providing temporary access details to your WordPress dashboard, so we take a closer look at the issue.
    Also specify ID’s of booking, payment and WooCommere payment, so I could check them.

    Regards,
    Andre

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